Chapter 12: Patient Relations and the Dental Radiographer
Iannucci: Dental Radiography, 5th Edition
MULTIPLE CHOICE
1. Which of the following would be an example of the use of interpersonal skills rather than
technical skills with patients?
a.
Proper maintenance of processing equipment
b.
Discussing the rationale for use of dental images
c.
Correct receptor positioning
d.
Preventing light leaks in the darkroom
2. Communication is defined in the text as
a.
having a conversation.
b.
establishing a connection.
c.
the process by which information is exchanged between two or more persons.
d.
two or more persons in the same location or room.
3. Good verbal communication skills for dental radiographers involve
a.
speaking in a rushed manner to convince the patient that the radiographer is
working hard.
b.
using words such as cut, drill, and scrape to put the procedure in the patient’s
language so that the patient may understand.
c.
a loud tone of voice so that the patient may hear clearly.
d.
a soft tone of voice.
4. Your patients will feel that you are indifferent to them if you do which of the following
nonverbal communication actions?.
a.
Use consistent verbal and nonverbal messages.
b.
Do not look them directly in the eyes.
c.
Lean slightly toward them.
d.
Have an attentive posture.
5. If, while treating your patient, your nonverbal messages are consistent with your verbal
messages, your patient is more likely to
a.
relax.
b.
be distrustful.
c.
be apprehensive.
d.
be fearful.
6. Which of the following is the best way to show your patient that you are listening to him or
her?
a.
Interrupt if the patient gets “off track.”
b.
Correct the patient if he or she is wrong.
c.
Finish the patient’s sentences to show that the radiographer is following the
patient’s train of thought.
d.
Give the patient undivided attention.
7. The term facilitation means
a.
initiating.
b.
the act of making easier.
c.
the act of continuing.
d.
construction of a facility.
8. When a patient trusts the dental professional, the patient is
a.
less likely to provide information.
b.
less likely to cooperate during treatment.
c.
more likely to comply with prescribed treatment.
d.
less likely to return for further treatment.
9. Inviting a patient to ask questions
a.
wastes time.
b.
discourages communication.
c.
enhances communication.
d.
intimidates the patient.
10. The patient’s first impression of the dental team most often involves the
a.
dentist.
b.
dental hygienist.
c.
dental auxiliary.
d.
entrance to the building.
