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Test Questions for Criminal Justice Organizations:
Chapter 11
1. Conflict is defined as a dynamic process in which two or more individuals in an
organization interact in such a way as to produce conflict episodes that may or may not
2. There are ____types of conflict in organizations each of which require different
A. 5
B. 3
C. 4
D. 7
A. Personal
B. Intra-organizational
C. Inter-organizational
D. Gender
4. This conflict exists within the individual and usually is some form of cognitive conflicts?
A. Personal
B. Group
C. Inter-organizational
D. Intra-organizational
5. When a person feels a great deal of personal conflict because he cannot reconcile his own
expectations with those of his superiors is known as cognitive dissonance. True or False
6. ________ occurs in organizations when individual members disagree on some point of
7. There are two types of group conflict, task conflict and relationship conflict. True or
8. _________ conflict occurs when groups within an organization compete for valuable and
A. Intra-group conflict
B. Intra-organizational conflict
C. Inter-organization conflict
D. None of the above
10. Intra-organizational conflict is generated by the structural makeup of an organization.
A. Vertical
B. Horizontal
C. Line-staff
D. Role
E. All of the above
12. __________ occurs when a subordinate perceives that information about the required
13. __________ conflict is typically rooted in competition for scarce resources, drives for
A. Group
B. Horizontal
C. Role
D. Latent
14. ___________ conflict occurs when at least one of the two parties recognizes that a
15. ___________ conflict occurs when a party personalizes the conflict situation. (Answer:
16. ___________ conflict is characterized by overt and covert behavior to bring out the
17. ____________ is when conflict continues and the episode becomes serious until the
18. There are five types of conflict behavior that were created by Thomas (1985). True or
19. ____________ behavior (assertive, uncooperative) occurs when one person is willing to
place his or her own concerns above the concerns of the other person. (Answer:
20. ____________ behavior satisfies the concerns of the other individual rather than one’s
21. Avoiding behavior neglects both the person’s own concerns and the concerns of the other
22. ____________ behavior attempts to satisfy the demands and concerns of both parties in a
A. Collaborating
B. Competing
C. Accommodating
D. Avoiding
24. There two ways to deal with conflict situations: process interventions and structural
25. __________ interventions attempt to alter the conditions in an organization that influence
26. __________ interventions attempt to become directly involved in the ongoing sequence
27. Under process intervention which stage suggests that active projects develop that support
A. Collaboration
B. Cooperation
C. Integration
D. Interdependence
28. Under process intervention which stage suggests that each party assumes ill intent by the
other party? (Answer:
A. Collaboration
B. Confrontation
C. Cooperation
D. Interdependence
29. Under structural interventions, ____________ interventions use screening procedures to
30. Contextual modification interventions attempt to change the context within which parties
interact such as forceful management and leadership in policy development process. True
