Multiple Choice
1. Sometimes the worker needs to ask the client closed questions in order to:
a.
Find a solution to the client’s problem
b.
Encourage the client to talk about the situation freely
c.
Better understand which aspects of the situation are important to the client
d.
Compile information for assessment and referral purposes
2. “Did Dr. Langley prescribe any medication when you saw her in the past?” is an example of:
a.
A question that directs the clinician toward a solution
b.
A closed question
c.
A prying question
d.
An open question
b
Closed Questions
3. Open questions can serve to:
a.
b.
c.
d.
a
Open Questions
4. “Can you tell me about the night your father left?” is an example of:
a.
A question that directs the clinician toward a solution
b.
A closed question
c.
A prying question
d.
An open question
d
Open Questions
5. Questions that make the client feel uncomfortable include:
a.
I-messages
b.
Open questions
c.
Why questions
d.
Questions in which the client is asked about his feelings
c
Questions That Make the Other Person Feel Uncomfortable
6. The effect of asking the client multiple questions during the interview can be:
a.
That the client feels interrogated
b.
That the worker gains much valuable information
c.
Similar to asking open questions
d
When Questions Are Important
d.
That the worker progresses quickly toward finding a solution
7. Appropriate questions to ask during the interview include:
a.
Those that explore tangential topics in order to satisfy your curiosity
b.
Those that are value neutral
c.
Those to which there is clearly one correct answer
d.
Those to which the client is aware that you already know the answer
b
Questions That Make the Other Person Feel Uncomfortable
8. Open-ended questions are:
a.
Never formulaic
b.
Constructed in a way to encourage the client to provide identifying information
c.
Constructed in a way to encourage the client to express feelings and opinions
d.
Enhanced by using the words “how,” “why,” “what,” “when” and “where”
A Formula for Asking Open Questions
9. In formulating an open-ended question, it helps to:
a.
Include an expression such as “…a little bit more about…” or “…the larger picture…” to soften the question
b.
Avoid beginning the sentence with an expression such as “Can you…?” or “Could you…?”
c.
Include one of the words “how,” “why,” “what,” “when” and “where”
d.
Avoid directives such as “summarize…” or “describe….”
A Formula for Asking Open Questions
10. A main goal of the clinician’s questions during the interview is to:
a.
Arrive at a solution in the most efficient way
b.
Direct the client toward your predetermined solution
c.
Listen to the client’s concerns and sort out the best way to approach a solution
d.
Compile information for assessment and referral purposes
Essay
11. What are the 3 instances when it is necessary to ask questions?.
Answers will vary
12. Describe and give 2 examples of open questions a case manager might asked a client.
Answers will vary
13. What is the trouble with starting a question with “Why?”
Answers will vary
Questions That Make the Other Person Feel Uncomfortable
14. When asking a client multiple questions, what might the client begin to feel?