Multiple Choice
1. Responses that block communication are ones that:
a.
Structure therapeutic communication
b.
Aid the worker in hearing what is really important
c.
Most likely promote withdrawal and defensiveness
d.
Most likely promote rapport and clarity
2. Good responses in a therapeutic setting tend to:
a.
Require practice to make them automatic
b.
Promote withdrawal and defensiveness
c.
Promote withdrawal and defensiveness
d.
Make clear the superiority of the worker
Useful Responses
3. Good responses in a therapeutic setting tend to:
a.
Demonstrate that the worker has the correct answers and solutions
b.
Enhance dialogue and collaboration
c.
Cause the client to speak in pleasantries
d.
Make clear the superiority of the worker
b
Useful Responses
4. Poor responses in a therapeutic setting tend to:
a.
Set up barriers to real understanding and dialogue
b.
Promote dialogue and collaboration
c.
Involve the client in arriving at a solution
d.
Give the impression that the client is on an equal footing with the worke
Twelve Roadblocks to Communication
5. Good responses in a therapeutic setting are:
a.
Praising or agreeing
b.
Reassuring, sympathizing, consoling or supporting
c.
Probing, questioning, interrogating
d.
Identifying and confirming
d
Useful Responses
6. In order to make your clients feel comfortable and safe enough to be open, you should:
a.
Console them and support them in a sympathetic manner
b.
Make critical life decisions for them
c.
Let them know that you are in charge and everything is under control
Twelve Roadblocks to Communication
d.
Identify their feelings and reflect them back
7. “Can you describe . . .?” is an example of a(n):
a.
Response to feelings
b.
I-message
c.
Open question
d.
Closed question
c
Useful Responses
8. “I’m not clear about . . .?” is an example of a(n):
a.
Response to feelings
b.
I-message
c.
Open question
d.
Closed question
b
Useful Responses
9. “Sounds like you really feel . . .?” is an example of a(n):
a.
Response to feelings
b.
I-message
c.
Open question
d.
Closed question
a
Useful Responses
10. “You probably have some ideas too” is an example of:
a.
An appropriate response when you cannot change the situation where the client has a problem
b.
A way to agree when disarming anger
c.
Positive feedback
d.
A question that invites collaboration
d
Useful Responses
Subjective Short Answer
11. Name the 4 roadblocks to communication.
Answers will vary
Page 152-156
12. Provide an example of praising a client.
Answers will vary
Page 154
d
Useful Responses
13. Name 2 of the 4 major problems that can occur when you are communicating with a client.
14. “Thanks for telling me.” Is an example of what?
15. “It appears to me that ….” Is an example of what?
Essay
16. What is the difference in giving false praise versus positive feedback?
17. Describe and give 2 examples of how a case manager can invite collaboration.
18. Describe and give 1 example of an open question.
19. What is the purpose of a closed question?