Multiple Choice
1. Knowing who owns the problem is important because:
a.
It allows us to understand who is ultimately responsible for resolving the problem
b.
It makes us seem uncaring
c.
It abandons the client with the problem
d.
It allows us to take charge of the client’s care
2. The person who owns the problem is:
a.
The client
b.
The case manager
c.
The person whose needs are not being met
d.
Meddling and pushy
Boundaries and Power
3. When a client comes to you with a problem, ______.
a.
b.
c.
d.
4. When the client owns the problem, ______.
a.
The human services worker must take the reins in solving the problem
b.
The human services worker must decide how much help to give
c.
The client must take the reins in solving the problem
d.
The client must demonstrate self-reliance in achieving the goal
b
If the Client Owns the Problem
5. The strategy behind determining the level of intervention we provide to the client is based on:
a.
Consultation with the client’s family and close associates
b.
Knowing your own level of professional training
c.
The need to solve the client’s problem
d.
Knowing the client’s strengths and limitations
d
If the Client Owns the Problem
6. The clinician generally has information and resources at his or her fingertips; therefore:
a.
The clinician can more effectively collaborate with the client on the solution
b.
It puts the clinician in a better position to solve the client’s problems
c.
The client is not in a position to solve his or her own problems
d.
The client has no opportunity to exercise self-determination and independence
7. When the clinician has a problem in the relationship with the client:
a.
Arriving at a solution to the problem must be a shared responsibility
b.
The clinician owns the problem and must solve the problem
c.
This demonstrates that the client is not holding up his or her end of the therapeutic relationship
d.
The clinician owns the problem, and the client can decide that he or she doesn’t want to help the clinician
solve it
d
8. Suppose the client needs evening appointments, but the clinician works only during the day. This means:
a.
The client owns the problem and must find a clinician who can accommodate the client’s schedule
b.
Both the client and the clinician own the problem, and it is an opportunity to negotiate a solution
c.
The clinician owns the problem and must change the schedule to accommodate the client
d.
Both the client and the clinician own the problem, but the clinician has the ultimate responsibility for finding
the solution
b
9. A 17-year-old single mother of a severely disabled child has been disowned by her family and seeks help sorting out
her situation:
a.
The case manager owns the problem because the client is too young to make decisions for herself
b.
Both the client and case manager own the problem, but because the client is too young to make decisions for
her life, the case manager is ultimately responsible for finding a solution
c.
The client owns the problem, but the case manager needs to take the reins in finding a solution in consultation
with the client
d.
The client owns the problem and must take the reins in finding a solution to her problem despite her youth
10. The clinician’s goal in working out the own level of involvement in moving toward a solution to the client’s problem
would be to:
a.
Allow the client opportunities to exercise self-determination and independence
b.
Make certain that all therapeutic goals are achieved
c.
Make certain that the client find the solution
d.
Make certain that he or she demonstrate no difference between the professional relationship and a friendship
away from work
Subjective Short Answer
11. Name the 4 reasons why it is important to know who owns the problem.
Answers will vary
12. The person who owns the problem is the person whose (fill in the blank).
Essay
13. Briefly describe why it is not uncaring to allow a client to own the problem.
14. How should a case manager resolve an issue if they own the problem?