Multiple Choice
1. The attitudes of good human services workers influence their interactions with their clients in that:
a.
When a worker judges his or her own mistakes critically, that worker can then understand those of clients
more accurately
b.
A correspondence exists between positive and supportive attitudes toward a client and the establishment of
rapport with that person
c.
Errors in judgment are stumbling blocks to personal growth
d.
The personal struggles of the worker are different from those of the client
2. A worker establishes a warm atmosphere by:
a.
Directing the client to better decisions than the client would have made on his or her own
b.
Expressing honest disapproval when the client’s decision is likely to lead to further trouble
c.
Refraining from suggesting change in order to avoid confrontation with the client
d.
Being friendly, nonjudgmental and receptive
d
Basic Helping Attitudes
3. In order to develop our sense of empathy, we need to:
a.
b.
c.
d.
Basic Helping Attitudes
4. It is the role of the human services worker to support patients’ efforts to take charge of their lives and make decisions.
This support can take the form of:
a.
Giving honest criticism when the client makes a mistake
b.
Assuming control of the client’s daily activities to ensure that goals are accomplished
c.
Having realistic goals for the client and encouraging progress toward the goals
d.
Insisting that the client take the necessary steps toward the goal when that person appears to be malingering
How Clients Are Discouraged
5. As case managers, we need to erect useful boundaries between ourselves and the client. This means:
a.
Understanding the differences between our situation and the client’s situation despite possible similarities
b.
Letting the client know that he or she can benefit from our similar experiences
c.
Ensuring the client makes continued progress toward goals by stepping up our level of involvement in the case
d.
Seeking employment in an agency that deals with issues similar to those in our own life
A Further Understanding of Boundaries
6. As case managers, we need to refrain from erecting boundaries that are not useful between ourselves and the client.
This means:
b
Understanding Attitudes
a.
Understanding that good service means first to protect yourself
b.
Understanding the similarities in thought and behavior that you have with your client based on cultural
similarities
c.
Understanding the client’s cultural characteristics if different from your own
d.
Collaborating with the client rather than taking control of that person’s care
7. The case manager may remind the client of someone from the past whom he or she dislikes. This is an example of:
a.
False attributions
b.
Positive transference
c.
Negative transference
d.
Countertransference
c
Transference and Countertransference
8. The case manager may remind the client of someone from the past whom he or she likes. This is an example of:
a.
False attributions
b.
Positive transference
c.
Negative transference
d.
Countertransference
c
Transference and Countertransference
9. The client may remind the case manager of someone from the past that causes the case manager to identify with the
client. This is an example of:
a.
False attributions
b.
Positive transference
c.
Negative transference
d.
Countertransference
d
Transference and Countertransference
10. ______ can be a good warning signal that the case manager has old issues that need to be resolved in order that they
not interfere with service.
a.
False attributions
b.
Positive transference
c.
Negative transference
d.
Countertransference
d
Transference and Countertransference
Subjective Short Answer
11. What are the 3 basic helping attitudes?
Answers will vary
d
12. Name 2 ways in which case managers discourage clients.
13. Name 2 false attributes.
Essay
14. Briefly define transference.
15. Briefly define countertransference.