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Chapter 5: The Helping Process Key
1. Effective helpers
2. Jane assumes that most people don’t want to change and that the best way to get through the client’s
resistance is to employ very directive and highly confrontational techniques. Holding these beliefs, she
3. The major determinants of the quality of your relationships with clients are
4. Helpers who have little self-awareness are at best
5. Robert is working with a new client. He provides attention, active listening, and empathy, while
demonstrating respect and genuineness. In order to work effectively with the client, Robert needs to start with
the second stage of counseling which is to
6. The client comes in for help and seems to be overwhelmed by multiple problems. It would be best to
7. Perhaps the most important type of self-disclosure is that which
8. Effective planning strategies have the following characteristics:
9. When dealing with someone in crisis, it is important to help the client consider
10. Your orientation to the helping process is most largely a function of
11. Of the following statements, which is the one most characteristic of an effective helper?
12. During the initial stage in the helping process, which of the following would be least applicable?
13. During the first stage of the helping relationship, each is given attention except for which of the following?
14. Conducting an initial assessment generally occurs at which stage of helping?
15. During which stage do clients most address specific feelings, thoughts, and behaviors they would most like
to change?
16. _____ is a general term covering the process of identifying an emotional or behavioral problem and making
a statement about the current status of a client.
17. In a managed care environment the emphasis is on
18. In managed care, third- party payers regulate and control which aspects of the helping services rendered?
19. Before you accept a position in any setting, it is essential that you understand _____because this influences
the manner in which the agency functions.
20. Living in an encapsulated environment and seeing only what confirms your existing belief system is known
as
21. The Coreys suggest that helpers would do well to challenge their assumptions.
22. In a large measure, failure within the professional ranks to control rising costs has contributed to external
control by the managed care industry.
23. Experts agree that in the not too distant future most managed care programs will not longer exist.
24. A helper’s orientation to the helping process is largely a function of the helper’s beliefs about human nature
and about how people change.
25. Helping is both an art and a science.
26. Helpers should encourage clients to develop plans that they can carry out mainly with the support of others.
27. Contracts are a useful way to evaluate the outcomes of a helping process.
28. Helper self-disclosure typically detracts from the client’s agenda and tends to be inappropriate and
unprofessional.
29. The aim of confrontation is to cut away at a client’s defenses.
30. If helpers are going to confront a client’s behavior, they need to earn the right to confront and it is essential
that they know their motivations for confronting.
31. Clients need to state their goals in such a manner that both they and the helper will know what changes are
desired.
32. Assessment consists of evaluating the relevant factors in a client’s life to identify themes for further
exploration in the counseling process.
33. It is essential that an assessment be completed during the intake interview, for if this is not done, there is no
basis to determine which treatment strategies to use.
34. Diagnosis, which is sometimes part of the assessment process, consists of identifying a specific
psychological or behavioral problem based on a pattern of symptoms.
35. Some mental health professionals oppose a diagnostic model on the assumption that this approach labels
and stigmatizes clients.
