Multiple Choice
1. It is the ethical responsibility of human services workers to become familiar with the culture of the client so that:
a.
Cultural differences do not become obstacles to good communication
b.
Every possible culture that a client represents is part of the human services worker’s cultural repertoire
c.
The client will feel more affinity toward human services workers
d.
The human services worker’s own ethnic group does not color the client’s opinion
2. Cultures, subcultures, race and ethnic groups are examples of:
a.
Reasons not to serve certain clients
b.
Prejudice
c.
Sociological divisions among people
d.
Political divisions among people
c
Where Are the Differences?
3. Strangers are:
a.
Whomever the minority culture defines as different
b.
People whose ways of acting are different and who are not members of our in-group
c.
People whose behavior is inferior to ours
d.
Persons whom human services workers should avoid serving
b
4. When we project our own assumptions about persons from a different culture, we:
a.
Are creating the opportunity for clearer communication with them
b.
Improve our understanding of their culture
c.
Are including them into our group
d.
Are attempting to reduce our own anxiety or uncertainty about them
d
Anxiety and Uncertainty
5. In our efforts to improve communication with someone who is different from us, we:
a.
Habitually categorize them
b.
Establish eye contact with them
c.
Remove distractions from the environment
d.
Attribute their positive behavior to the environment or the circumstances
a
Thoughtless versus Thoughtful Communication
6. Seeking exceptions to cultural stereotypes helps us to:
a.
Understand the individual’s culture better
b.
Better place the individual in the context of his or her culture
c.
Reduce our own anxiety or uncertainty about the individual
a
Where Are the Differences?
d.
Gain a more accurate understanding of the individuals we are serving
7. Because of internalized verbal and nonverbal scripts within a culture that may be different from your own, you should:
a.
Memorize the other culture’s scripts to help the client adapt to his or her new environment
b.
Check your perceptions with the person in a nonjudgmental way
c.
Never confront the person about his or her behavior because that individual may take offence
d.
Understand that some cultural perspectives are superior to others
b
Thoughtless versus Thoughtful Communication
8. A person from a collectivist culture would tend to:
a.
Rely on low-context communication for comprehension of meaning
b.
Communicate in a similar way to members of in-groups and out-groups
c.
Communicate in a more ambiguous way to avoid hurting or imposing on others
d.
Support unique individual beliefs
Dimensions of Culture
9. Mental mechanisms that can block clear communication and create conflict include:
a.
Persuasion, emotion and saving face
b.
Ethnocentrism, prejudice and stereotypes
c.
Psychological barriers and low self-disclosure
d.
Time compartmentalization and focus on punctuality
b
Obstacles to Understanding
10. Cultural competence in human services workers to improve cross-cultural communication is achieved by:
a.
Being more adaptable to, and flexible in, choosing how to respond to situations
b.
Focusing on serving one or two cultural groups in order to increase specialization
c.
Increasing opportunities for persons from individualistic and collectivist cultures to interact
d.
Attributing the client’s negative behavior to the environment or his or her circumstances
Subjective Short Answer
11. Name 4 countries that tend to be individualistic
Answers will vary
Page 105
12. Name 4 countries that tend to be collectivistic.
Answers will vary
Page 105
d
Thoughtless versus Thoughtful Communication
13. Name 3 ways that people in collectivistic cultures handle conflict.
14. What are 3 ways individualistic cultures view time?
15. Describe what the author defines as a stranger?
Essay
16. Briefly define culture.
17. Briefly define prejudice.
18. Briefly define ethnocentrism.
19. Briefly define race.