Multiple Choice
1. Monitoring of treatment and/or services is a fundamental aspect in the demand for:
a.
Progress
b.
Goal achievement
c.
An agency’s seal of quality
d.
Reimbursement
2. Once the treatment plan is established and the counselee becomes part of a caseload:
a.
The counselor has carte blanche to interview any relevant person.
b.
The counselor has carte blanche to interview any relevant person as long as sensitive aspects of the case are
not divulged.
c.
Monitoring is subject to rules of confidentiality.
d.
All aspects of the case can be discussed except for diagnoses and information pertaining to HIV-AIDS.
c
What Is Monitoring?
3. In terms of monitoring, and against the backdrop of increasingly limited funds for social services, in many ways, the
case manager assumes the role of:
a.
b.
c.
d.
a
The Financial Purpose of Monitoring
4. When assessing a client’s ability to adapt to a sheltered-living apartment, you find that the client is not on track to
achieve goals despite revisions in the service plan. As a professional, you would be remiss if you did not consider:
a.
The endless chances you have already given and the fact that your patience is running thin
b.
The fact that other, perhaps more suitable candidates might be waiting for a vacancy
c.
The repercussions you will bear if this does not succeed
d.
The fact that you might be “spinning wheels” and wasting time and money
b
The Financial Purpose of Monitoring
5. When referring to an agency, it is essential to ensure that it does not:
a.
Screen referred clients too strictly
b.
Screen referred clients unfairly
c.
Accept anybody and everybody
d.
Engage in fraudulent use of funds
c
Collaboration with Other Agencies
6. When goals are not being attained and progress is not going as expected, it is recommended that the case manager send
a message to the referral-agency contact utilizing which specific pronoun?
d
Introduction
a.
You
b.
He/she
c.
They
d.
I
7. When your client Alisha is riding the bus to work for the first time and expresses profound anxiety:
a.
Speak to her about her concerns beforehand
b.
Ride the bus with her for the first time
c.
Meet her at the point-of-departure bus stop
d.
Meet her at her destination and debrief her
b
Leave the Office
8. A client phones you. He states that he is undergoing a crisis.
a.
Assess whether or not it is truly a crisis before responding fully
b.
Assess whether it is a case of overdependence
c.
Respond immediately
d.
Respond immediately but only with open-ended questions
c
Responding to a Crisis
9. Therapeutically speaking, a crisis:
a.
Usually causes setback
b.
Almost always results in relapse when the client is in recovery
c.
Drains the limited resources of a case manager
d.
Can be the catalyst for growth
d
Responding to a Crisis
10. The most crucial aspect of follow up, as opposed to other forms of monitoring, is:
a.
Rapport building
b.
Stabilization
c.
Ensuring physical well-being
d.
Averting harm to self or others
b
Summary
Essay
11. Briefly describe the financial purpose of monitoring services and following a client.
Answers will vary
12. Describe how a case manager can monitor a client outside of the office environment. Be sure include the advantages
of doing so.
d
Advocating
13. List and describe the 4 steps involved in responding to a crisis.