Chapter 13: Working in the Community Key
1. _____ is a multifaceted approach combining direct and indirect services to help community members live
more effectively and to prevent the problems most frequently faced by those who use the services.
2. Marilyn’s five-year old daughter has the flu and needs to be admitted to the hospital for dehydration. Marilyn
wants to stay overnight with her in the hospital, but the head nurse refuses her request. When Marilyn comes to
you for help, you find out the hospital procedure for overnights, then discuss this with Marilyn, and decide that
you both should try to approach the head nurse about the situation. In this instance, you are using the following
indirect client service:
3. Becoming a culturally competent helper requires being open to
4. _____ is a short-term approach to helping that is the treatment of choice in cases where clients are
experiencing a state of acute psychological disequilibrium.
5. Second-order crisis intervention involves
6. Any indigenous healing practices may
7. Richard’s wife was raped and he is having problems dealing with it. He tells his counselor, “If I ever find the
guy who raped my wife, I’ll kill him! I shouldn’t have encouraged her to work the night shift to save money on
babysitting.” Richard is experiencing a
8. The major goal of first-order crisis intervention is to
9. Who is likely to receive the greatest benefit from direct community services?
10. All of the following are considered as alternative helping roles except for which of the following?
11. The outreach approach includes educational endeavors of
12. The goal of the community approach is to
13. Helpers who participate in social and political activism are carrying out which of the following roles?
14. The Chinese symbol for crisis represents
15. Which of the following tasks might practitioners be involved in when educating the community?
16. The crisis worker can connect the client to community resources
17. Having a strong infrastructure of community programs in place
18. Which of the following groups of people might be reluctant to seek professional counseling or therapy?
19. Today, helpers are encouraged to become_____ to reform social systems and ameliorate unnecessary
suffering.
20. Practitioners must remember that before people can be motivated toward growth and actualization
21. Culturally skilled community workers understand how the sociopolitical influences impinge on the
experiences of racial and ethnic minority groups.
22. The community approach tends to treat dysfunctions as belonging to the individual, and the helper teaches
the individual to adjust to the “realities” of living in a society.
23. From a community perspective, helpers are required to assume nontraditional roles if they expect to make
an impact on social systems.
24. Community workers need to be experts, which includes deciding for a community what is needed.
25. Client advocacy is an example of a direct community service.
26. Outreach activities are examples of indirect community services.
27. Unless professionals actively work on presenting helping services in a way that is understandable to the
community at large, many people who could benefit from professional help may not seek it out.
28. It is unrealistic to think that community helpers can exercise a role in shaping social policy.
29. The community approach is needed only for those who are underserved by traditional means of
psychotherapy.
30. Mental health services can no longer be tailor-made for the upper-middle class.
31. The short-term crisis intervention model is considered more cost effective than is the traditional model of
psychotherapy.
32. Arranging for referrals is not considered as an important part of the crisis intervention approach.
33. One way community workers can initiate change is by organizing within an agency and developing a
collective voice.
34. Helpers who adopt a social activist and social justice perspective think mainly in terms of remediation of
problems in individual clients’ lives.
35. Your primary task in crisis intervention is to ensure your clients’ safety.
36. Second-order intervention can be thought of as psychological first aid.