Should a business’ decisions about its technology drive its business strategy?
A.Yes, if the decision is about management information systems (MIS)
B.Yes, if the decision is about strategic information systems (SIS)
C.There are times that technology should drive strategy and vice versa
D.No, business strategy should drive decisions about its technology
What is the type of system that processes transactions within an organization?
A.Transaction processing system
B.Management information system
C.Business intelligent system
D.Decision support system
What is a fundamental goal of CRM systems?
A.To provide customers with information partnerships
B.To lower the costs of maintain inventory systems
C.To manage and track customer interactions
D.To manage, track, and supply products and services to customers in a timely manner
Which of the following models is very small?
A.G2G
B.C2G
C.E-GG
D.B2C
Your overall GPA is an example of _____.
A.Data
B.Information
C.Knowledge
D.Business intelligence
What of the following is not the primary focus of customer relationship management?
A.Bottom-line initiative (reducing operating costs)
B.Differentiation and focus (Porter’s three generic strategies)
C.Top-line initiative (revenue enhancement)
D.Growing the organization (RGT framework)
Which of the following is not considered a type of artificial intelligence?
A.Expert systems
B.Neural networks
C.Geographic information systems
D.Genetic algorithms
If you were concerned about how a person would feel because of something you did,
you would be experiencing what type of influencing circumstance?
A.Consequences
B.Likelihood of effect
C.Relatedness
D.Reach of result
Which type of intelligent agent works for you to complete tasks such as prioritizing
email?
A.Predictive agent
B.Neural agent
C.Communications agent
D.User agent
Which type of information system manages a document through all the stages of its
processing?
A.Word processing system
B.Database management system
C.File management system
D.Document management system
What type of security threat is it when a Web server is flooded with requests from
thousands of users at once and causing it to become unavailable?
A.Firewall
B.Intrusion detection system
C.Denial-of-service
D.Availability
The _____ e-commerce model is an example of citizens sending their income tax
returns online rather than through the mail.
A.G2C
B.C2G
C.I-GC
D.E-Gov
What category of technology does a keyboard fall into?
A.Output device
B.Telecommunications device
C.Connecting device
D.Input device
Which type of business environment is used within the Business to Business
e-commerce model for the payment of purchases?
A.Electronic data interchange (EDI)
B.E-Business Financial Exchange (EBFE)
C.Thin wallets
D.Financial EDI
Which type of network covers a metropolitan area?
A.LAN
B.MAN
C.WAN
D.VPN
Which of the following technologies underlies most hospitality applications?
A.Database management
B.Accounting information systems
C.Spreadsheets
D.Statistical packages
Which type of e-commerce occurs when a government entity sells products and
services to businesses?
A.E-CB
B.I-CB
C.G2B
D.B2G
What type of printer creates images by forcing ink droplets through nozzles onto a
page?
A.Inkjet printer
B.Laser printer
C.Multifunction printer
D.Plotter
If your U.S.-based company were to hire a vendor from Mexico City, you would be
using _____ outsourcing.
A.Offshore
B.Onshore
C.Nearshore
D.Exterior
Which of the following is considered a top-line strategic point of view?
A.High customer ratings
B.Efficient operational efforts
C.Cutting-edge technology
D.A focus on revenue
In addition to a router, what network device do you need to plug a computer into?
A.Broadband connection
B.Hub
C.Switch
D.Hub or a switch
Which of the following academic areas is the most eclectic discipline?
A.Finance
B.Management
C.Marketing
D.Economics
What is a formal document that describes in detail your logical requirements for a
proposed system and invites vendors to submit bids for its development?
A.Requirements document
B.Design specification
C.Request for proposal (RFP)
D.Project scope document
Which network device connects computers and passes messages by repeating each
computer’s transmission only to the intended recipient?
A.Hub
B.Broadband router
C.Router
D.Switch
What is an e-learning tool?
A.Online testing environments
B.Wizards that accompany applications
C.Online encyclopedias
D.IT-enabled systems that facilitate learning
Which of the following is not a common professional job path in finance?
A.Corporate finance
B.International transactions
C.Investments
D.Banking
Which metric assesses whether or not the right functions or tasks were executed?
A.Benchmark
B.Effectiveness
C.Efficiency
D.Fitting metrics
The ____ e-commerce model is an example of the government selling confiscated cars
at auction.
A.G2B
B.E-Gov
C.I-GB
D.B2G
Despite the advantages of technology, which of the following is sacrificed in exchange
for convenience?
A.Money
B.Privacy
C.Technology
D.Paper
There are four main types of decisions. Which one occurs on a regular basis?
A.Ad hoc
B.Recurring
C.Structured
D.Defined
What is the term used to describe the small advertisements that appear on other Web
sites?
A.Pop-up or pop-through ads
B.Online or banner ads
C.AdWare
D.E-Marketing ads
Which type of media transmits information over a closed, connected path?
A.Communications media
B.Wired communications media
C.Wireless communications media
D.Satellite transmission media
Which of the following is a knowledgeable computer user who breaks into your
computer because of philosophical or political reasons?
A.Hacker
B.Cracker
C.Hacktivist
D.Spytech
What is a mashup?
A.A collision of information that causes information systems to freeze
B.A design mockup that demonstrates the interaction of different information systems
C.A combination of information and applications originating from different sources
being displayed on one computer screen
D.A representation of some event, fact, or situation that displays business relationships
Which type of network covers a contiguous geographic area, such as an office, building,
or a group of buildings in close proximity to each other?
A.MAN
B.LAN
C.WAN
D.VPN