A Web log is a file stored on your computer showing a history of sites you have visited.
An n-tier infrastructure starts with the 2-tier basic model adding applications as needed.
An electronic marketplace or e-marketplace is an interactive business providing a
centralized market where many buyers and suppliers can come together for e-commerce
or commerce-related activities.
Report generators help you quickly define formats of reports and what information you
want to see in a report.
Demand aggregation combines purchase requests from multiple buyers into a single
large order, which justifies a discount from the business.
A computer virus may spread across many hundreds of computers before it is detected.
Collaboration systems are designed to support the sharing and flow of information
between companies.
An implant chip is a technology-enabled microchip implanted into the human body.
Holographic storage devices store information in a two-dimensional surface.
Routers are powerful devices and those used by consumers normally include a hub or
switch.
The testing phase verifies that the system works and meets all of the business
requirements defined in the analysis phase.
EPC using RFID is the next generation of UPC.
When a business offers multiple ways in which customers can interact with it, its
approach is a multi-channel service delivery.
Almost all accounting systems are computerized.
Business intelligence refers solely to information about your competitors.
Prototyping is an essential part of the RAD methodology.
Information partnerships require the integration of IT systems from two or more
independent companies.
Snoopware can be used to monitor what your computer is being used for.
A geographic information system (GIS) is a decision support system designed
specifically to work with spatial information.
Digital products are one of the best products to offer in a B2C environment.
There is no way to examine the impact of proposed changes on an existing database.
Marketing is one of the few careers in business where technology is unimportant.
Indirect materials are materials that are necessary for running a modern corporation, but
do not relate to the company’s primary business activities.
The fifth step in the SDLC is testing.
Mass customization refers to designing products which appeal to as many people as
possible.
The logical view of information focuses on how you arrange and access information to
meet the needs of the business.
A business development manager is responsible for defining the nature and extent of
problems and finding solutions.
Objective information attempts to describe something that is unknown.
Knowledge of database management and developing business queries is not needed by
most accountants.
Enterprise resource planning (ERP) systems primarily support the strategic planning
processes and the creation of tactical information.
Inkjet printers make images in black and white only.
Customer relationship management systems cannot help you acquire new customers.
A shared network uses one central computer to send and receive messages for the
connected computers.
Software piracy rarely happens so companies should not spend a lot trying to curb it.
Phishing is often used to steal identities online.
Anonymous Web browsing (AWB) service gives your identity to the Web sites you
visit.
ASR permits you to speak in a normal voice.
Secure Socket Layer (SSL) enables the merchant to verify the customer’s identity and is
endorsed by major credit cards.
The goal of most businesses is to _____ its customers’ buying power.
A.Increase
B.Stabilize
C.Affect
D.Reduce
Which of the following allows you to plug your computer straight into another
computer or printer?
A.Ethernet cable
B.Router
C.Crossover cable
D.Hub
If you were a programmer and needed to view information as it was stored by the
database, what type of database view would you see?
A.Logical view
B.Physical view
C.Stored view
D.Objective view
Which network device creates a stronger network by allowing simultaneous
transmissions and minimizing collisions?
A.Hubs
B.Routers
C.Virtual connectors
D.Switches
A senior manager who analyzes internal and external information to analyze marketing
campaigns and their affect on customer buying habits is using which type of
application?
A.Online analytical processing (OLAP)
B.Strategic information systems (GIS)
C.Knowledge Management
D.Customer Management
A complete picture of customer ages is an example of _____.
A.Information
B.Database
C.Customer breakdown
D.Business intelligence
What is used to convince people of the worth of a proposed system?
A.Prototyping
B.Prototype
C.Proof-of-concept prototype
D.Selling prototype
Which term describes a business’ approach to offering multiple ways in which
customers can interact with it?
A.Customer relationship management (CRM)
B.Customer collaborative systems (CCS)
C.Multi-channel service delivery
D.Multi-path convergence
Passive RFID chip have specific characteristics. Which of the following is not one of
these?
A.A constant flow radio signal emit from it
B.It uses radio waves to generate energy
C.It does not contain is own power source
D.It uses an antenna to pick up radio signals
Which terms describes the ability of an organization to give its customers the
opportunity to tailor its products or services to their specification?
A.E-Itemization
B.Crowd modification
C.Specialization
D.Mass customization
What type of software has the source code available to the public free of charge?
A.Free-source
B.Source-ware
C.Free-ware
D.Open-source
A database management system contains five important software components. Which of
the following components allows you to add, change, and delete information in a
relational database?
A.Data definition subsystem
B.Application generator subsystem
C.Data administration subsystem
D.Data manipulation subsystem
What is the difference between interoperability and sustainable interoperability?
A.Interoperability deals with information systems; sustainable interoperability deals
with systems and human resources
B.There is no significant difference; both terms depend on the evolution of technology
C.Interoperability deals with communication systems; sustainable interoperability deals
with data warehouses and data mining
D.Interoperability deals with the open communication between systems; sustainable
interoperability extends that concept with plugging in new modules to existing systems
The authors discussed Michael Porter’s three strategies to beating the competition in
any industry. Which of the following is not one of those three approaches?
A.Customer loyalty
B.Overall cost leadership
C.Focus
D.Differentiation
Why should a person interested in a career in IT develop database skills?
A.Databases are interesting
B.Databases are central to IT as they act as the interface between user and computer
C.Databases are central to IT as they support the design and implementation of logically
related information
D.Database skills are only found in the IT department
With regards to information, what does an SOA approach require?
A.Information must be in a standard format no matter where it is
B.Strict and rigorous integrity controls need to always be in place
C.There should never be any duplicate information in your organization
D.Standard format, integrity controls, and no duplicate information are required
Is CRM software?
A.No, it is a total business objective consisting of hardware, software, processes, and
goals
B.Yes, it is the software solutions that make up a CRM system
C.CRM is a process, not IT
D.CRM is a way of thinking supported by the culture of business people and customers
Which of the following is the least important resource within MIS?
A.Technology
B.Methods
C.People
D.Information
If you were looking at information in a database and you able to see only the
information you needed in the format you wanted, what type of database view would
you see?
A.Logical view
B.High-level view
C.User view
D.Physical view
What is the wireless device that works in essentially the same way as the remote control
on your TV?
A.USB
B.Ports
C.Expansion bus
D.IrDA ports
Which type of software provides additional functionality to your operating system
including checking for viruses?
A.Task management software
B.Operating system software
C.Application software
D.Utility software
Which of the following IT skills is not recommended for a career in Hospitality and
Tourism Management?
A.PC applications
B.Distribution channel management
C.Electronic commerce
D.Statistical packages
Which term describes the banding together of businesses to purchase materials and
services with the goal of lowering purchase prices through discounts?
A.Mass customization
B.E-business alliance
C.Demand aggregation
D.Small business coalition (SBC)
Which type of personal productivity software is Microsoft Money?
A.Word processing
B.Spreadsheet
C.Presentation
D.Personal finance
If your vendor developed and installed new software for you, what must you do
immediately?
A.Train the end users
B.Test the entire system
C.Train the end users and document the new system
D.Train the end users, document the new system, and set up a help desk to answer
future questions
Which e-commerce business model depicts demand driven by the consumer with
supply driven by the business?
A.B2C
B.C2B
C.E-CB
D.I-BC
When do you normally end the prototyping process?
A.In the design phase
B.In the development phase
C.When end users are happy and requirements understood
D.When you start developing the requirements document
What privacy rights should you possess?
A.The right to be left alone
B.The right to have control over your own personal possessions
C.The right not to be observed without your consent
D.You should have all these listed rights
Using the RGT framework, which of the following strategies applies to a business that
creates new processes, products and services?
A.Transform
B.Reach
C.Transcend
D.Grab
If you wanted to avoid the failure of the dot-com businesses from the late 1990s, what
does the author recommend you do?
A.Build a company that is Internet and brick-and-mortar based
B.Develop IT systems capable of processing millions of transactions quickly
C.Develop a path-to-profitability (P2P) plan
D.Disperse risk amongst a group of investors rather than just yourself
In addition to the intellectual assets that are needed to succeed in today’s competitive
environment, what do contemporary organizations need?
A.IT systems capable of capturing, organizing, and disseminating these assets
B.A lot of good fortune
C.Cutting-edge technology
D.Cutting-edge technology and superior data analysts
Which DSS component consists of both the DSS models and the DSS model
management system?
A.Query management
B.Data management
C.Data administration
D.Model management
Because data warehouses are not transaction-oriented, they only support _____.
The _____ phase of decision making involves examining and selecting a solution.
During the _____ phase of the SDLC, software is actually written.
_____ occurs when the ASR system matches your spoken phonemes to a phoneme
sequence stored in an acoustic model database.
_____ are a count of the number of people who visit one site, click on an ad, and are
taken to the site of the advertiser.
A(n) _____ is a device that passes network traffic between networks or subnets.
The _____ involves end users and IT specialists working together to gather, understand,
and document the business requirements for the proposed system.
Business _____ is a standard set of activities to accomplish a specific task.
_____ is defined by Porter as offering a product or service that is perceived as being
“unique” in the marketplace.
The _____ is the path followed from the originator of a product to the end consumer.
An organization like Sears that has both stores and a Web site for business transactions
and is referred to as a _____.
A(n) _____ is a special 3-D virtual reality room that can display images of other people
and objects located in other similar rooms all over the world.
_____ scrambles the contents of a file so you can’t read it without having the right
decryption key.
A(n) _____ is responsible for working with end users to determine information
requirements for new IT systems and then designing and implementing a data
warehouse solution.