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Suppressing feelings
A. can lead to increased incidence of heart attack and heart disease.
B. can create superficial or inappropriate communication.
C. neither of these
D. both of these
Organizing a speech by describing an object as it exists in space is known as using
spatial order.
A. true
B. false
The motivation and enthusiasm of an audience for your topic will be impacted by
A. whether attendance is required or optional.
B. whether the audience is heterogeneous or homogeneous.
C. audience members’ education and socioeconomic level.
D. both A and B.
A topic should be appropriate to
A. you and your own interests.
B. your audience.
C. the occasion.
D. all of these
Which of the following is an example of a country with a contact culture?
A. England
B. Saudi Arabia
C. Sweden
D. Japan
Which conditions would indicate that an individual rather than a group should be
involved in decision making and problem solving?
A. Multiple solutions are desired.
B. It is advisable to divide responsibilities for solving the problem.
C. Knowledge from a variety of perspectives would be helpful.
D. The problem is not very complex.
Which of the following is not an advantage of group problem solving?
A. It facilitates the pooling of resources.
B. It increases individual motivation.
C. It is generally more pleasant and fulfilling than working alone.
D. It speeds up the problem-solving process.
E. Group decisions are better received than individual decisions.
Past experiences can create expectations that create a readiness to perceive new
experiences in a predetermined way. These expectations are known as
A. perceptual sets.
B. inferences.
C. perceptual schemata.
D. stereotypes.
At which stage of a relationship are two individuals first identified as a pair or a team?
A. initiating
B. intensifying
C. integrating
D. bonding
E. stagnating
Connective words and phrases that facilitate the speaker’s movement from one idea to
another are known as
A. internal summaries.
B. internal previews.
C. signposts.
D. transitions.
With regard to eye gaze, Bandler and Grinder theorize that
A. people look in one direction when they try to remember something and in a different
direction when they try to invent something.
B. people look in the same direction whether they are trying to remember or to invent.
C. people never stare at others they consider “nonpersons.”
D. none of these.
To a large extent, your self-concept is shaped by
A. environment.
B. people around you.
C. both environment and people around you.
D. none of these
An effective device to elicit more information from the applicant is for the interviewer
to
A. say “mm” while nodding his or her head.
B. follow a primary question with a closed question.
C. slump in the chair, with arms outspread.
D. place hands on the desk with palms extended upward.
A person who has a competitive set
A. perceives a conflict situation in all-or-nothing terms.
B. believes that to win, he or she must defeat the other participants.
C. believes that his or her own interests are incompatible with those of the other
participants.
D. all of these
Which of the following summarizes a speech and leaves the listeners thinking about
what they have just heard?
A. testimony
B. main idea
C. internal summary
D. conclusion
The best way to handle an illegal question in an interview is to
A. politely refuse to answer it.
B. answer parts of it that you don’t find objectionable.
C. give false information rather than reveal something you don’t wish to disclose.
D. use the Socratic method, and without answering, pose a question to the interviewer.
The voluntary, purposeful revealing of confidential personal information about us that
others would not otherwise have access is known as
A. self-disclosure.
B. self-concept.
C. circumscribing.
D. bonding.
Whereas the Pygmalion effect relates to the expectations that others have for us, the
Galatea effect relates to the expectations that
A. we have for others.
B. we have for ourselves.
C. students have for teachers.
D. none of these
Wikipedia
A. offers a quick basic overview of a subject.
B. is the definitive source to use.
C. has a penchant for inaccuracy and is questioned on its validity.
D. both A and C.
Following a speech you should
A. discuss what you did well.
B. discuss where you need improvement.
C. both A and B
D. not bother to think about it any more; the speech is over.
Low-context cultures
A. exhibit direct communication styles.
B. are tradition-bound.
C. both exhibit direct communication styles and are tradition-bound.
D. have no direction.
Which of the following is true?
A. Men and women have the same physiological response, but their display of emotions
and how they are verbally expressed differ.
B. Men are more likely to suppress anger than women.
C. Women are more likely than men to confront the person who caused them to be
angry.
D. Women are viewed as more objective and independent and thus tend to display their
emotions more easily.
The word “interview” is derived from the French word “entrevoir,” meaning
A. to see one another.
B. to meet
C. to decide.
D. A and B
The theory that proposes that children who are shown films of people punching a doll
will exhibit an increase in such behavior in their own lives is called
A. catharsis theory.
B. aggressive stimulation theory.
C. catharsis stimulation theory.
D. catalytic theory.
The nature of the self is
A. unaffected by how you think people perceive you.
B. unaffected by how you look at people.
C. unaffected by past experience.
D. derived from experience and projected onto future behavior.
A message is the content of a communication act.
A. true
B. false
On Blake and Mouton’s conflict grid, the optimum style for reducing conflict and
achieving a win-win solution is the
A. competitive forcer.
B. compromiser.
C. accommodator.
D. problem-solving collaborator.
Self-concept can be positive or negative, accurate or inaccurate.
A. true
B. false
Characteristics of online speak include
A. short sentences.
B. informality.
C. decreased use of punctuation.
D. all of these
Which of the following statements is correct?
A. Verbal and nonverbal messages are often contradictory.
B. Nonverbal and verbal communication are used almost equally to communicate a
message.
C. Verbal communication is nearly twice as important as nonverbal communication.
D. Although nonverbal communication conveys more information, the verbal mode is
more reliable.
