The act of maintaining a relationship despite disagreements and framing differences as
positive is referred to as
A) loyalty.
B) empathy.
C) caring.
D) love.
Andrew’s informative speech will help his audience understand how to upgrade and
replace the hard drive in their computers. What type of topic has he chosen?
A) concept
B) process
C) issue
D) event
Questions that seek clarification or elaboration of responses to previously asked
questions are referred to as
A) leading questions.
B) primary questions.
C) secondary questions.
D) directed questions.
The First Amendment right to free speech protects a speaker’s right to say anything he
or she wants, regardless of the intended or unintended consequences.
A) True
B) False
The consistently accepted definition of a word is referred to as its
A) denotative meaning.
B) connotative meaning.
C) encoded meaning.
D) cognitive language.
Which of the following scenarios does not reference the use of a presentation aid?
A) Julia plays a short audio clip from Beethoven’s Fifth Symphony in her speech about
this composer.
B) Andre shows his audience a diagram of the shotgun formation for the offensive line
in his speech about football.
C) Denise describes how to stretch out your quadriceps in her speech about physical
fitness.
D) Allan shows his audience a bar graph comparing the rise in inflation with the rise in
gas prices since 1965 in his speech about the oil industry.
Audiences usually perceive speeches with a greater number of points to be more
significant than speeches that are organized more simply.
A) True
B) False
Which theory explains the following scenario? Your little brother is a huge fan of WWE
Wrestling. After he and his friends watch several matches, you observe them beginning
to act out their own wrestling matches, shouting at one another and jumping off the
couch trying to pin one another.
A) media convergence theory
B) social cognitive theory
C) monkey-seemonkey-do effect
D) cultivation theory
A noncontact culture is one in which
A) members prefer to be individuals rather than part of a group.
B) members prefer to be anonymous members of a group.
C) members regard touch as an important form of communication.
D) members are touch-sensitive or even tend to avoid touch.
Communication behavior can be effective without being appropriate.
A) True
B) False
When communication is appropriate, it
A) helps you meet your goals.
B) meets the demands of the situation, as well as the expectations of others present
physically or virtually.
C) has little or no potential for being misunderstood.
D) produces some kind of product as a result of the exchange between the
communicators.
The term that refers to involving others in our lives and being involved in the lives of
others is called
A) inclusion.
B) friendship.
C) loving.
D) intruding.
______________ is defined as “the crime of presenting someone else’s words, ideas, or
intellectual property as your ownintentionally or unintentionally.”
A) Intellectual theft
B) Cheating
C) Plagiarism
D) Slander
The act of revealing information about ourselves to others is called
A) self-monitoring.
B) self-fulfilling prophecy.
C) self-presentation.
D) self-disclosure.
“The quantifiable social categories of groups of people” defines which of the following
terms?
A) audience analysis
B) demographics
C) statistical analysis
D) surveying
When Tom’s manager sat down to tell him he was fired from his job at the car wash, he
said, “Tom, I’m going to have to let you go.” This less offensive turn of phrase would be
considered a euphemism.
A) True
B) False
In healthy relationships, there is usually equally shared controlboth parties have about
even levels of control over one another and the communication.
A) True
B) False
An effective way of using PowerPoint as a visual aid is to transfer all the details from
the speaking outline to PowerPoint, because the speaker can read his or her notes from
the screen instead of from hand-held notes.
A) True
B) False
Joe watches other people’s nonverbal behavior carefully for cues to what topics they
find interesting and what personality traits they consider desirable, and he modifies his
behavior in order to create a positive impression on them. We would refer to Joe as a
person who
A) has low self-esteem.
B) is a high self-monitor.
C) has low self-efficacy.
D) has low self-monitoring skills.
It is normal for the partners in a romantic relationship to feel the need to be close and
connected to each other while also feeling the need to be independent and have some
time away from the relationship.
A) True
B) False
Dialectical tensions are a sign of an unhealthy relationship that is transitioning into the
declining stage.
A) True
B) False
“The process of influencing (often changing or reinforcing) others’ attitudes, beliefs,
and behaviors on a given topic” defines which of the following terms?
A) persuasion
B) interrogation
C) coercion
D) informing
Persuasive speakers should avoid criticizing what others have said or done because
such criticisms are always considered ad hominem arguments.
A) True
B) False
Interviewees should adapt their communication behavior to fit the level of formality in
an interview.
A) True
B) False
“The isokinetic resistance mechanism used in most rehabilitative exercise equipment
works on centripetal force, similar to the way the Gravitron carnival ride doesthe faster
the motor or the patient moves, the faster the resistance mechanism spins, and the more
resistance is created.” What method of explanation is employed in this example?
A) elucidating
B) quasi-scientific
C) transformative
D) demonstrative
You and your significant other like to revisit the restaurant where you had your first
date and always request to sit at the same table where you first sat. On your anniversary,
you arrive at the restaurant to find another couple sitting at “your table,” and you feel
frustrated. Your claiming of the table would be referred to as a proxemic behavior.
A) True
B) False
Ashley noticed that the group was coming to the end of their meeting and wanted to see
how close the group was to making a decision. So she took an informal votea tactic we
call a(n)
A) Australian ballot.
B) consensus checker.
C) caucus vote.
D) nonbinding straw poll.
Statistics are considered to be the best form of speech support because they are
concrete, memorable, and accurate.
A) True
B) False
During the group’s third meeting, George noticed a pattern emergingevery time the
group members were close to making a decision, someone would ask him if he agreed.
As the meeting came to a close, some members asked him what time the next meeting
would be held and if there was anything in particular they should bring to the next
meeting. George wondered if the group had begun to recognize him as their leader.
Based on this information, in which stage of development does George’s group appear
to be?
A) forming
B) storming
C) norming
D) performing
Roy has been unemployed for the past couple of years since he was laid off from his
previous position. His wife Jill tries to be supportive but feels like she is being
dishonest with Roy when she doesn’t tell him how frustrated she is and concerned about
their financial future. They have always been very honest with one another, but Jill
understands that Roy is already feeling stressed by the situation and feels that sharing
this information would only make things more difficult for him. Jill is struggling with
which dialectical tension?
A) autonomy”connection
B) openness”closedness
C) predictability”novelty
D) honesty”lies
When you’re speaking to a hostile audience, one of the keys to success is convincing the
audience that you are trustworthy and that you have their best interests in mind.
A) True
B) False
Explain the interviewee’s role in the interview process. What steps should an
employment interviewee take to ensure he or she is adequately prepared to fill these
roles and communicate effectively during the interview? What advice would you have
to help the interviewee communicate effectively during and after the interview?
In a(n) _____________ network, all members are an equal distance from one another
and all members interact with one another.
You have learned that while effective communication can enhance relationships,
ineffective or inappropriate communication can hinder or even destroy a relationship.
Synthesizing what you have learned from this chapter and others, provide advice about
what relational partners should and should not do in each stage of relationship
development from initiation through the declining stage.
Explain the ways in which an increase in group size affects communication among
group members.
What is the difference between ethnocentrism and discrimination, and how are they
related to one another?
A document that details the subject and goal of a meeting, the participants, and logistics
such as time and place for a meeting is called a(n) ___________.
We’ve all heard the saying, “Practice makes perfect,” but you’ve learned in this chapter
that there are effective and also not-so-effective ways to practice. Synthesizing what
you have learned throughout this chapter (and, quite possibly, others), explain what you
understand to be effective methods of practicing for a speech.
Using a group you have participated in as the example to illustrate your answer,
compare and contrast the three forces (cognitive, psychological, and social) that
influence a group’s decision making.
Jody is terrified of giving oral presentations and has consequently put off applying for a
promotion at work that would require her to train other employees and deliver quarterly
reports to the committee that oversees training and professional development at her
company. Synthesizing information from throughout this chapter, what would you say
to Jody to help her understand how her perception of both the activity as well as herself
has influenced her avoidance of this opportunity for career growth?
The ability to predict actual success in a communication context from our self-concept
is referred to as _____________.
What organizational pattern do the following main points utilize?
I. Single-family homes offer homeowners privacy and a great investment opportunity
but require maintenance work and are too expensive for some first-time buyers.
II. Condos and townhomes offer homeowners an affordable, low-maintenance housing
option but are less private and appreciate in value at a slower rate than single-family
homes do.
Your friend Don has been assigned the task of giving an informative speech. Don is
very passionate about animal rights, and after contemplating his personal interests he
has decided to give a speech on how a vegetarian diet benefits people, animals, and our
planet in hopes that his audience will think twice the next time they eat meat.
Synthesizing information from throughout this chapter, what advice would you give
Don to help him prepare and research a great presentation for this assignment?
Define self-disclosure.
What do we mean when we say that a good informative speaker will keep a speech
simple for his or her audience by building on their prior knowledge?
Define the difference between denotative and connotative meaning.
Imagine that you’ve finished this course, have done well, and have been hired to tutor
students who are taking a course similar to this one. What would you say to help them
understand the importance of effective speech delivery, as well as to help them learn
how to deliver their presentations more effectively?
What are two things the authors of your textbook suggest that you should send to an
interviewer following the interview?
Describe how transitions, signposts, internal previews, and internal summaries are used
in the body of the speech.
Briefly contrast cultural myopia and prejudice using an example of each to illustrate the
difference between them.
Using a brief example, illustrate how a communicator could use nonverbal behavior to
accent a verbal message.