With the spread of satellites and television, product modifications for other countries
are no longer necessary.
Answer:
Some cultures hold that firsthand experience alone enables a person to “know” with
certainty?
Answer:
Women in most cultures tend to use fewer and smaller gestures than men.
Answer:
The Japanese have two gift-giving seasons: New Year and July.
Answer:
The idea is what travels from sender to receiver.
Answer:
Financial reports are objective statements about a company’s performance and are,
therefore, culture-neutral.
Answer:
Treating culture as a theoretical concept means we can make generalizations about a
culture?
Answer:
Because banking has become so international, all countries follow the same banking
rules.
Answer:
The handshake is the accepted form of greeting business people everywhere.
Answer:
High-context cultures have a tendency to pass vigorous safety rules.
Answer:
Negotiation boils down to mere differences in style; approaches to negotiating are
value-free.
Answer:
In Japanese offices the manager sits at the head at the table because Japanese employees
need close supervision to complete their tasks.
Answer:
Japanese employer-employee relations are based on amae.
Answer:
Members of a culture are not necessarily the best authorities on that culture?
Answer:
Choice of channel may be culturally based–for instance, preferring written memos over
oral communication.
Answer:
In many cultures relationships mean obligations–being asked and asking for favors.
Answer:
Cultures view efficiency differently?
Answer:
Mapping of differences is the first step in building effective team dynamics.
Answer:
Culturally diverse teams will make better decisions than culturally homogeneous teams.
Answer:
In cultures where hospitality is sacred, it is the host’s duty to indicate to the guest that it
is time to leave.
Answer:
Information management in companies today requires technology to capture and store
information.
Answer:
Novels in translation are ways to learn about another culture’s values, attitudes and
behaviors?
Answer:
The German bow is a bow of the head that men use when greeting other people.
Answer:
The organization based on credentials makes it easier for employees to leave the
organization.
Answer:
Americans groupthink is preferable to conflict.
Answer:
Form means rules of etiquette and manners while interacting with others for business
purposes.
Answer:
In countries where relationships are important, employers often ask for a job applicant’s
family and social connections.
Answer:
Briefing the interpreter on the topic of discussion before the meeting will enhance the
effectiveness of the meeting.
Answer:
The cultural background of the interpreter may affect the communication process.
Answer:
Developing a context for a business message is important to most Asian
communicators.
Answer:
Collectivist cultures see group membership as permanent, while individualist cultures
see group membership as potentially temporary. Discusses the implications of
temporary versus permanent group membership upon communication with regard to a)
face, b) emotion, and c) shame or guilt.
Answer:
Which of the following is not a true statement?
a) The Japanese language emphasizes hierarchy.
b) The Japanese language emphasizes equality of people
c) The vocabulary used depends on the status of the speaker and the listener
d) The identity of the speaker changes with the group the speaker is communicating
with
Answer:
In which of the following organizations are managers most likely to discuss confidential
information with employees?
a) Organization based on context
b) Organizations based on credentials
c) Organizations based on political orientation
d) There is no difference between these forms
Answer:
In order to improve the environment for communicating with a foreign partner, you
should
a) start with a joke to break the ice
b) be personal and use first names
c) know the basics of behavior and social etiquette of your partner
d) talk as you always talk.
Answer:
Interdependent self-construal
a) is the same as individualism
b) is the same as collectivism
c) is a structured notion of self as independent
d) is a structured notion of self as connected to others
Answer:
The individual
a) is the basic unit of society in individualist cultures
b) is the starting point for decisions in collectivist cultures
c) is important in cultures that value interdependence
d) is important in cultures that can be called collectivist
Answer:
Two broad approaches to social science research are
a)individuals and whole cultures
b)positivist and interpretivist paradigms
c)emic and etic studies
d)intercultural and cross-cultural communication
Answer:
Direct-plan messages
a) get to the main point quickly
b) are preferred by members of high-context cultures
c) always insult those who prefer indirect plan
d) put the main message after the explanations
Answer:
Formal information comes from all EXCEPT
a) observation
b) opinion
c) published sources
d) survey
Answer:
The book discusses all the following ways to communication about a solution to a
problem EXCEPT:
a) analogy
b) syllogistic reasoning
c) bargaining
d) listing
Answer:
The physical location of negotiations can impact their outcome because:
a) the host team has an advantage: all their resources are available to them.
b) the guest team has an advantage: they are free from the stress of the demands of daily
work
c) the host team is exhausted from preparations, which gives the guest team an
advantage
d) the guest team may have adjustments to make for time, climate, and food, which puts
the host team at a disadvantage
Answer:
Hierarchical societies typically
a) Try to avoid conflict over status
b) Encourage open disagreement
c) Discourage consensus
d) Base relationships on merit.
Answer:
The phases of negotiation, regardless of culture, include:
a) quickly establishing a relationship with the other side so both sides can go on to the
real substance of the negotiations
b) exchanging information about objectives so each side can go on to try to persuade
the other
c) getting concessions so an airtight, detailed contract can be drawn up thus
successfully concluding the negotiations
d) all of the above
Answer:
Intercultural teams fall into three categories. Which one is not one of the categories
discussed in the chapter?
a) Destroyer teams
b) Charger teams
c) Equalizer teams
d) Creator teams
Answer:
Reasoning by putting facts in a logical sequence?
a) is something all cultures do
b) is typical of cultures descended from classical Greece
c) is true only of Arab cultures
d) describes Asian cultures best
Answer:
Criteria for assessing business information include:
a) verifiability, frequency, accuracy, and repeatability
b) verifiability, accuracy, trustworthiness, and frequency
c) credibility, accuracy, verifiability, and trustworthiness
d) credibility, verifiability, trustworthiness, and repeatability
Answer:
A generalization about conflicts in individualist organizations is that they can involve:
a) disagreements over tasks, resources, personalities, and hierarchies
b) open discussion about the conflict
c) efforts above all to preserve harmony
d) agreement by junior members with the most senior members
Answer:
In Japanese culture, intense eye contact is
a) A sign of honesty
b) A sign of shiftiness and untrustworthiness
c) An invasion of privacy
d) A sign of embarrassment.
Answer:
Which of the following is NOT discussed in Chapter 9 as one of the three areas of team
effectiveness, from a team member’s view?
a) personal effectiveness (sense of satisfaction)
b) task effectiveness (achieving a satisfactory outcome from the team’s work)
c) relational effectiveness (achieving cooperation that enables members to work
together in the future)
d) global effectiveness (achieving an organizational presence in international
environments)
Answer:
Which of the following is false?
a) Some high-context cultures reject the concept of interest payments.
b) Attitudes towards interest often have religious roots.
c) Interest payments are related to attitudes towards private property.
d) Interest rates are solely based on objective financial considerations.
Answer:
The most appropriate way to reward performance is to
a) Have one policy for the entire company worldwide to avoid any accusation of
favoritism
b) Not have any special rewards or recognition because it will be impossible to please
everyone
c) Leave it up to local managers whether they want to do anything; you don’t want to
know about it
d) Establish different policies for the subsidiaries in various countries
Answer:
Which of the following statements is not true?
a) All languages change over time.
b) Many business terms around the globe are derived from English.
c) The Japanese are particularly concerned about keeping Japanese free from foreign
influences.
d) French Canadians do not follow the guidelines of the Académie Française.
Answer:
Which of the following is least effective in building synergies? In order to build on
potential synergies of cultural diversity, companies need to
a) Create awareness of the process of intercultural business communication
b) Set clear deadlines by which team building needs to be completed
c) Develop an understanding of the dynamics of culturally diverse groups
d) Place the communication process and dynamics of diverse teams in the context of
corporate strategy
Answer:
Choose one low-context culture and one high-context culture and discuss the way
words are regarded in the two cultures, taking into account
a) trust in words to communicate meaning
b) choice of words
c) calculated impact of words.
Answer:
Which of the following statements is true?
a) All members of the United Nations have signed laws regulating trademarks.
b) Trademarks are considered important by countries that cherish group belonging.
c) Since intellectual property rights are regulated by international law, companies
cannot negotiate special agreements in this area.
d) Some cultures reject the notion of protection for trademarks and copyrights.
Answer:
Stereotypes are?
a) never OK
b) oversimplified generalizations
c) the opposite of mental categories
d) two opposing views in stereo
a.
Answer:
Which is NOT true? A global structure and orientation is
a) Supported by most national governments
b) Restricted by national laws
c) Dependent on appropriate training
d) A way to overcome the division between domestic and international operations.
Answer:
The staffing in a true global firm is
a) Based on country origin of managers to avoid communication problems
b) Relying on local managers educated in the country of headquarters
c) Based on experience and intercultural communication skills
d) None of the above.
Answer:
Problems in organizations:
a) can be defined the same way in all cultures
b) are often blamed on the most high-status person in collectivist cultures
c) are often externalized and objectified in low-context cultures
d) are quickly solved by discussion in all cultures
Answer:
It is difficult to get rid of an agent in a country that
a) Practices common law
b) Believes in detailed contracts
c) Is high-context
d) Emphasizes the rights of the individual
Answer:
Company unions emphasize
a) Competition between firms
b) The ideals of reciprocity
c) The hierarchy of society
d) Gender equity
Answer:
Discuss at least three aspects of nonverbal communication and give specific examples
illustrating their use in different cultures.
Answer:
Discuss the issue of culture in the conventional communication model.
Answer:
Discuss cultural change and give examples. Refer to deep culture and popular culture in
your discussion.
Answer:
How can private space be used to understand the nonverbal communication through
space in a business setting? Give specific examples.
Answer:
Explain what the indirect plan is and discuss reasons for its choice, with reference to
cultural dimensions of at least two cultures.
Answer:
Discuss several aspects of how people demonstrate power distance.
Answer:
What are symbols of authority in various cultures?
Answer:
Discuss why information is gathered by organizations and how information is defined
differently in different cultures, and then explain what implications this has for foreign
businesses.
Answer:
Discuss self-knowledge and the related factors of bias, prejudice, and discrimination.
Give examples.
Answer:
Discuss the stages in the development of effective diverse teams.
Answer:
Why is form an important issue in intercultural communication? Use two cultures to
give examples.
Answer:
“The silence spoke volumes.” Discuss this statement. Compare the attitude towards
silence in high-context and low-context cultures.
Answer:
Being indebted or obligated to someone for favors is valued differently in different
cultures. Discuss, using specific examples from two cultures.
Answer:
Carmen Garcia from Mexico will use an interpreter for her business negotiations in
Auckland, New Zealand. What should she do to use the interpreter most effectively?
Answer:
How people reason is influenced by culture. Using two of the three cultures discussed
in Chapter 3 (European, Asian, Arab) explain some specific differences in reasoning?
Answer: