Which of the following statements about smiling is true?
A. Males and females tend to smile when seeking someone else’s approval.
B. Women smile more frequently than men do.
C. Women tend to smile even when given negative messages.
D. all of these
The Johari window is a model of self-awareness and
A. self-denial.
B. self-destruction.
C. self-discipline.
D. self-disclosure.
In dyadic communication, we are interacting
A. within ourselves.
B. one to one.
C. one to a few others.
D. one to many others.
According to your text, intellectual ability
A. has no effect on communication effectiveness.
B. never creates noise in communication.
C. can create noise in communication.
D. none of these
If your purpose is to convey in detail what a slum looks like, you would probably
deliver a message of
A. definition.
B. description.
C. explanation.
D. none of these
Approximately how much of a normal two-person conversation is communicated
nonverbally?
A. 20 percent
B. 35 percent
C. 65 percent
D. 90 percent
Gossip is an example of phatic communication.
A. true
B. false
The fact that we have cell phones, instant messages, digital television sets, high- speed
Internet hook up, and more, indicates that we may be in an era of
A. technophobia.
B. technocrats.
C. technopoly.
D. techie geeks.
According to Douglas McGregor, in well-functioning groups
A. the atmosphere tends to be very formal, providing structure.
B. discussion need not adhere to the task but can range freely and widely.
C. there is little or no disagreement.
D. leadership shifts from time to time.
E. all of these
How are attitudes measured?
A. on a “favorable–unfavorable” scale
B. on a “probable–improbable” scale
C. on a chart of audience demographics
D. on a conflict grid
A word
A. is a symbol.
B. represents things.
C. stands for something else.
D. all of these
In market jargon, another term for labeling is
A. naming.
B. branding.
C. conning.
D. empowering.
Theorist Marshall McLuhan postulated that we would become
A. many cities.
B. global cities.
C. many villages.
D. a global village.
Which of the following statements about testimony in a speech is not true?
A. It should be derived from only present-day sources.
B. It should be derived from a credible source.
C. It should be relevant.
D. It should be understandable by the audience.
E. It is used to reinforce the speaker’s claims.
In contrast to negative feedback, positive feedback:
A. enhances behavior in progress.
B. extinguishes behavior in progress.
C. serves a corrective function.
D. both enhances behavior in progress and serves a corrective function
A group technique that is used to promote a free flow of ideas is called
A. a reflective-thinking framework.
B. decision by consensus.
C. brainstorming.
D. blocking.
Listening to music on an iPod or watching a movie are examples of appreciative
listening.
A. true
B. false
To avoid bypassing, you should
A. be “word-minded” instead of “person-minded.”
B. be “person-minded” instead of “word-minded.”
C. think positively; consider it impossible for people to misunderstand one another.
D. remember that “the word is the thing.”
E. none of these; it is impossible to avoid bypassing
A manuscript speech is always memorized.
A. true
B. false
Which of the following has to do with giving and receiving love and experiencing an
emotionally close relationship?
A. inclusion
B. affection
C. control
D. all of these
Eye contact and lack of eye contact relays certain types of information, including
A. whether a communication channel is open.
B. of another’s need for inclusion.
C. clues to the kind of relationship people share.
D. all of these
Edward Hall uses the term proxemics to refer to
A. clothing as a nonverbal cue.
B. people’s use of time.
C. people’s use of space.
D. a system for evaluating the effectiveness of nonverbal communication.
According to researcher William Schutz, relationships fulfill three needs. Which of the
following is not one of these?
A. popularity
B. inclusion
C. control
D. affection
Which type of communication is designed to open the channels of communication?
A. phatic
B. plastic
C. pathetic
D. popular
According to Deborah Tannen, men excel at “rapport talk,” while women excel at
“report talk.”
A. true
B. false
If our need for affection goes unfulfilled, we are likely to conclude
A. that we are unlovable.
B. that people will remain emotionally unattached to us.
C. both of these
D. neither of these
At which stage of a relationship do the participants ask, “How can I distinguish me
from you?”
A. initiating
B. experimenting
C. intensifying
D. differentiating
E. none of these
There are two landings on the “staircase” that represents the systematic speaking
process.
A. true
B. false
Robert Rosenthal discovered that when teachers expected children to do well, the
children
A. resented the intrusion.
B. responded by doing poorly.
C. seldom listened.
D. performed exceptionally well.
The sounds “uh” and “um” are examples of nonfluencies.
A. true
B. false
Silence can relay important nonverbal communication.
A. true
B. false
Compare and contract how cooperation and competition and supportiveness and
defensiveness influence a group’s work.
may vary
Discuss the issues involved in asking for a specific salary during job interviews.
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What rituals do you think are used to celebrate achievement in an individualistic
culture? In an collectivistic culture? Why?
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Budd Schulberg noted, “You can’t eat your friends and have them too.” How does this
comment relate to your understanding of conflict?
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Draw and explain the triangle of meaning.
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In what ways would you alter a classroom speech if you were going to deliver it to
potential employers?
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Discuss your view of the impact the cellular phone has had on our listening habits.
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Discuss the questions you would want to ask about any company you might be
interviewing for.
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How can a speaker use visual aids to make his or her speech more effective? How
might a speaker use them to make his or her speech less effective?
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Identify and explain the six functions of mass communication.
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Describe your use of technology during the day and evening. Are you on Facebook? Do
you Twitter? Play video games? Use a mapping program to get from one place to
another? In your opinion, should we reduce the amount of technology in our lives?
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What is a sublanguage? When is it appropriate to use a sublanguage? When is it not
appropriate to use such a language?
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Identify the four types of communication. Which do you use most? Least? Which do
you enjoy most? Least? Why?
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Explore how gender, culture, or technology influences relational development.
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Give examples of public, purposeful, and accidental messages you have recently sent or
received.
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Playwright Arthur Miller said, “Part of knowing who we are is knowing we are not
someone else.” Do you agree? Explain your answers with reasons.
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In “The Love Song of J. Alfred Prufrock,” poet T. S. Eliot wrote, “Prepare a face to
meet the faces that you meet.” What do you think of such advice? Why would someone
prepare a face when interacting with another person?
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In what ways does context cause you to alter your posture? Your manner of speaking?
Your attire?
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“To get what you want in your career, stop talking and start listening.” Relate this
comment to your understanding of the principles of listening and critical thinking.
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