The fear of public speaking is known as trait communication apprehension.
a. True
b. False
Cover letters and rsums should not exceed one page.
a. True
b. False
Facial behavior is considered the most powerful form of nonverbal communication.
a. True
b. False
__________ is culture’s orientation to supernatural, human, and natural entities in the
cosmological universe and other philosophical issues influencing how its members see
the world.
a. Philosophy
b. Worldview
c. Doctrine
d. Belief
The authors of your textbook suggest which of the following to ensure your volume
level is sufficient when delivering any presentation?
a. Use a microphone.
b. Focus on one audience member in the back of the room and project your voice to that
person.
c. Speak at least two times louder than you are comfortable with in a normal speaking
situation.
d. Don’t worry about your volume.
Feedback points to the need for us, as communicators, to look to for cues from the other
person with whom we are communicating.
a. True
b. False
Blogs are being used by executives to share information and
a. launch new initiatives.
b. establish company policy.
c. justify internal decisions.
d. none of the above
Which of the following is an example of a networking note?
a. a note expressing appreciation to a coworker
b. a note thanking a customer for their business
c. a note offering new products and services to a community
d. a note reminding an employer about your interview and qualifications
A company hires a consultant to give a presentation to the staff because she is a
cocreator of the customer relations management software the company uses. The
consultant has
a. a freelance position.
b. subordinate status.
c. expert power.
d. a management connection.
Action-oriented listeners prefer brief communication.
a. True
b. False
Presenters should always avoid walking from one side of the room to the other and
instead stay in one location for the duration of the speech.
a. True
b. False
If you have done your job as a researcher, you will have more information than you
need.
a. True
b. False
According to ________________ theory, the information we choose to disclose is
managed by our own self-set rules.
a. managerial information
b. information security
c. self-disclosure maintenance
d. communication privacy management
A specific purpose is a declarative sentence telling the listeners what you want them to
understand or know or believe by the end of your presentation.
a. True
b. False
Which of the following is true concerning workplace surveillance systems?
a. Employers are allowed to track information being accessed from their computers.
b. Work computers are more secure than personal computers.
c. Employees can hide their online activity by clearing their search history.
d. Systems that track web activity are illegal without the consent of the employee.
Searching social networking sites to view an employee’s personal activities is illegal
once an employee is hired.
a. True
b. False
A restaurant’s decision to use intense colors, intimate seating arrangements, and bright
lighting are all examples of influencing
a. space.
b. perceptions.
c. environment.
d. kinesics.
Interview data is a type of qualitative information included in business reports.
a. True
b. False
What does strategic planning encourage the development of?
a. goals
b. initiative
c. strategies
d. all of the above
Holding a meeting late on Friday afternoon just before closing an office may create
_______ that will interfere with your message.
a. a feedback loop
b. truancy
c. internal noise
d. fatigue
Jargon is a type of slang that is not appropriate to use in professional contexts.
a. True
b. False
___________ is when the speaker includes too many details in a message making it
difficult for the listener to understand.
a. Message overload
b. Information overload
c. Speaker overload
d. Listener overload
Through our ___________ or stories, we come to understand the organizational culture
and one another.
a. water cooler talk
b. narratives
c. memos
d. evaluations
A team investigating a problem that needs improvement within their organization have
begun to ask themselves “what if” questions. The team is in the ________ mode.
a. explorer
b. artist
c. warrior
d. innovator
Using general language in written communication can often lead to misunderstandings.
a. True
b. False
_____________is about people seeking understanding through the vehicle of open
dialogue.
a. Compassion
b. Understanding
c. Mutual respect
d. none of the above
During persuasive speeches, if the presenter wants the audience to take some sort of
action, they are seeking
a. passive agreement.
b. active agreement.
c. active agreement and call to action.
d. passive agreement and call to action.
_____________ has the consequence of allowing people to take their worries about
work home with them.
a. Computers
b. E-mail
c. Meetings
d. The Internet
Key words that match the job description should be included in the rsum because
a. it shows you were paying attention.
b. scanning programs can detect the words and match the language.
c. your rsum will look more specific.
d. they eliminate too much white space.
What type of people should you use for letters of recommendation?
a. teachers
b. previous employers
c. business professionals
d. all of the above
Anyone being asked to write a letter of recommendation should be specifically asked if
they would be willing to write a favorable letter.
a. True
b. False