One advantage of the national subsidiary structure is that managers from the
subsidiaries have direct access to personnel in functional areas at headquarters.
Answer:
People in Latin America are loyal to an individual; in Japan people are loyal to a group.
Answer:
As the three variables, culture, business, and communication, interact, a new construct
emerges that is bigger than the sum of the three variables.
Answer:
Clarity and conciseness are important characteristics of business messages in any
culture.
Answer:
In the international division organization, communication between headquarters and
subsidiaries goes through managers in the international division.
Answer:
It is unimportant to business people whether or not members of a culture feel
comfortable displaying emotion in public.
Answer:
How people in a culture makes decisions is an important factor in cross-cultural
encounters.
Answer:
The effectiveness of intercultural teams is influenced by corporate culture
Answer:
Cross-cultural communication involves a comparison of communication styles while
intercultural communication involves what happens when people from different
cultures communicate.
Answer:
Reverse culture shock is the term given to the adjustment following re-entry into one’s
own culture after living abroad.
Answer:
Companies that are organized based on context tend to emphasize group belonging.
Answer:
Seniority is valued in cultures that give old people great freedom from responsibility.
Answer:
English is the most widely accepted language for business; therefore, native English
speakers do not need to learn a foreign language.
Answer:
Mapping of differences should be avoided because it calls attention to differences rather
than similarities.
Answer:
Behavior, such as the way a cup of coffee is offered, cannot communicate as effectively
as words.
Answer:
Major Japanese firms have company unions.
Answer:
Research that follows the interpretivist paradigm has low reliability.
Answer:
As the textbook points out, businesspeople do not need to concern themselves with
cultural attitudes towards death?
Answer:
The global product organization facilitates communication between various product
groups.
Answer:
Attitudes are the same thing as values.
Answer:
Individuals value being on teams because they want to develop a record of cooperative
achievement.
Answer:
The role of consultanta person who confers with other team members outside of
meetings to ensure their opinions are addressedis a typical role on teams from
individualist cultures.
Answer:
Multinational companies can best ensure fair treatment of all employees in all
subsidiaries by having the same evaluation standards and reward structures in all
subsidiaries.
Answer:
Interdependent self-construal is the same thing as collectivism.
Answer:
Since the Japanese have a strong group orientation, a cocktail party is an effective way
to bring people together.
Answer:
The recent increase in migration of people around the world has led to discussions
about multiculturalism in many countries.
Answer:
Businesspeople around the world agree a sequential approach to items is the way to
negotiate.
Answer:
Channel choice (email, face-to-face, telephone) for communication is not affected by
culture.
Answer:
One way to understand identity is as something formed partly by the self and partly by
group membership.
Answer:
You are born with your culture in your genes.
Answer:
Uncertainty is the same thing as risk?
Answer:
People from New Zealand prefer a less pushy approach in the job search than people
from the United States.
Answer:
One of the functions of the Académie Française is to keep French pure and reject the
adoption of foreign words into French.
Answer:
Indirect plan organization means putting the main message in the first sentence.
Answer:
Suit, dress shirt, and tie are acceptable business dress for men around the globe.
Answer:
The individual is the basic unit of society in all cultures.
Answer:
More than 6500 different languages are spoken around the world.
Answer:
The why in business communication refers to the purpose for which a message is
written.
Answer:
The willingness of individual team members to map differences is influenced by each
member’s cultural background.
Answer:
Which is true? The traditional business communication model
a) Illustrates the complexity of the relationship between people.
b) Shows the basics of team dynamics .
c) Indicates that communication is an interactive two-way process.
d) Is useless because it does not show the role of technology in modern communication.
Answer:
Developing intercultural business communication competence
a) Is only necessary in international businesses.
b) Is not necessary in domestic businesses.
c) Results in new synergies
d) Refers to speaking a foreign language.
Answer:
Which of the following statements is not true?
a) When German businesspeople meet, they shake hands.
b) Businesspeople from Latin America touch each other frequently while speaking.
c) The Japanese avoid personal contact when speaking to one another.
d) The Maori from New Zealand kiss each other when meeting
Answer:
You want to recognize the ten most successful salespeople from last year at a big
banquet. You think a family vacation for each if them would be an appropriate reward.
Salespeople from which country would be least receptive to this idea?
a) United States
b) France
c) Australia
d) Japan
Answer:
Compare and contrast various cultural attitudes towards trademarks and patents.
Answer:
Time is understood and used differently in different cultures. Discuss, using specific
examples?
Answer:
Discuss being female in two different cultures of your choice. Focus your discussion on
women’s roles: traditional and non-traditional. Avoid evaluations of cultures in your
answer.
Answer:
If your boss came to you and asked you about the feasibility of implementing an equal
opportunity/affirmative action program in Japan, how would you respond?
Answer:
Islamic Law is based on the Koran
Answer:
What are the advantages and disadvantages of a company language?
Answer:
What can you learn about the Japanese by studying the layout of their offices?
Answer:
Explain the meanings of verifiability, trustworthiness, accuracy and credibility as
applied to business information.
Answer:
Explain the concept of Cultural Intelligence; describe its three factors and demonstrate
in examples how it is a useful way to describe adjustment to another culture.
Answer:
Define and discuss culture, using the definition from the textbook, and explain what
culture is and what it does. Furnish examples.
Answer:
In the Canwall case, approximately ten of the 24 cultural dimensions from Chapters 3
and 4 came into play. Discuss at least 5 of them, explaining the Chinese or Canadian
position on each cultural dimension.
Answer:
Negotiation is a special communication task that has specific characteristics and factors.
Six factors include focus, honor, verbal style (direct or indirect), form, emotion, and
silence. Discuss two with reference to two contrasted cultures.
Answer:
The Japanese want to keep harmony whereas Americans are more eager to assert their
rights. What are the cultural reasons for these two approaches, and how do they affect
intercultural business communication?
Answer:
What is culture shock? Explain the four stages in culture shock and also touch upon
reverse culture shock.
Answer:
Discuss the value of age/seniority and attitudes toward age in two cultures. Use specific
examples.
Answer: