Text message interactions are an example of a channel that is usually low in media
richness.
A) True
B) False
Vocalizations like “uh huh,” “oh,” and “umm” that encourage others to continue
speaking or indicate that we would like to speak are called
A) encouragers.
B) verbal responders.
C) back-channel cues.
D) channel discrepancies.
“I feel like maybe this movie is too violent for us to see as a family.” This statement
includes a disclaimer.
A) True
B) False
Communicators who have a low level of sensitivity to feedback are likely to incorporate
others’ feedback into their self-concept and modify their behavior based on that
feedback.
A) True
B) False
Leaders who are perceived as knowledgeable, experienced, and respectable can be
effective even if their followers do not like them.
A) True
B) False
A syllogism is a specific kind of inductive argument.
A) True
B) False
Diego wants to surprise Louisa, whom he has only been dating for a month, with a gift.
He decides to ask Louisa’s sister what her favorite flowers are so that he can get her the
perfect bouquet. Diego is using which strategy for reducing uncertainty?
A) monitoring strategy
B) active strategy
C) passive strategy
D) interactive questioning
When Tina stepped up to serve as the organizer for the sustainability committee’s
organizational meetings, she decided to get the group organized by having anyone who
was interested join her for an open forum where they could help define the group’s
mission, identify problems, and brainstorm some actions they could take to help their
campus go green. What leadership style was Tina using?
A) participative
B) supportive
C) directive
D) achievement-oriented
People from low-context cultures use cues like the time, place, relationship, and
situation to interpret messages and send subtle messages.
A) True
B) False
Most classroom speakers do not bother with audience analysis since they already know
their classmates.
A) True
B) False
Reading from a script or a teleprompter restricts the speaker’s vocal variety.
A) True
B) False
“Popular dark roast coffees include Italian and French roasts” illustrates definition by
negation.
A) True
B) False
People sometimes feel uncertain in new situations when they do not know what to
expect. This uncertainty develops when people do not have a(n) _____ to guide their
perception of the new event.
A) stereotype
B) schema
C) attribution
D) context
When Joe gets up to deliver his speech, he stands with his feet at about shoulder width
apart and his knees slightly bent so that they cannot lock. He is able to move and
gesture freely and present himself confidently. The technique Joe is using is called
A) planting.
B) posturing.
C) clustering.
D) alliterating.
What organizational pattern do the following main points represent?
I. Small breed dogs, like Chihuahuas, make excellent pets for people who do not have a
lot of physical space.
II. Larger breed dogs, like Labrador Retrievers, make excellent pets for people who
have plenty of outdoor space.
III. Other dogs, like Greyhounds, offer compassionate people an opportunity to rescue
pets that need stability and TLC.
A) topical pattern
B) spatial pattern
C) chronological pattern
D) cause”effect pattern
All of the following are identified in the text as the primary functions of communication
except for which one?
A) to express affiliation
B) to exchange information
C) to manage relationships
D) to influence others
Although communicating on the phone or through Facebook may be more convenient,
most people consider face-to-face conflict to be more sensitive.
A) True
B) False
Communication tends to be less formal in larger groups.
A) True
B) False
Human relations and human resources are two labels for the same approach to
organizational management.
A) True
B) False
Medical jargon like “phlebotomy” is an example of high language.
A) True
B) False
A group that experiences a period of inertia, followed by a burst of activity, is
progressing in a punctuated equilibrium process.
A) True
B) False
Questioning is considered to be an important aid to effective informational listening.
A) True
B) False
The authors of the textbook advise that speakers include brief reminders about
important information related to the delivery of the speech in their speaking outlines.
A) True
B) False
Information seekers create problems for a group because they bog down the group’s
progress toward accomplishing its goals.
A) True
B) False
You’re babysitting your niece. When the toddler wakes up, she cries out, missing her
mom and dad. You rush upstairs, pick up the child, and rock her in your lap until she
calms down and falls back to sleep. What type of nonverbal communication are you
using to communicate your caring toward your niece?
A) oculesics
B) proxemics
C) haptics
D) chronemics
In Western cultures, use of eye contact signals respect for and interest in the audience.
A) True
B) False
Which barrier to intercultural communication competence is considered to be the most
severe because it involves deep-seated feelings of unkindness and ill will toward
particular groups?
A) stereotyping
B) prejudice
C) narrow perspective
D) cultural myopia
A gatekeeper can help build cohesion in a group and minimize social loafing by
ensuring that all members of the group have an opportunity to contribute.
A) True
B) False
Specific purpose statement and thesis are two different terms for the same thing.
A) True
B) False
Excluding members of a group from the group’s meetings is a form of bullying.
A) True
B) False
Which of the following would not be considered an artifact?
A) the ring your friend wears in her nostril
B) the Chicago Cubs baseball cap your friend wears whenever he watches a game
C) the size and shape of your friend’s nose
D) the tattoo your friend got when he spent the summer abroad in Spain
“What was your major in college?” What type of interview question is illustrated by this
example?
A) open
B) closed
C) bipolar
D) loaded
Conflict is inevitable in relationships and sometimes cannot be resolved.
A) True
B) False
Cultural norms contribute to our choices about what information to talk about versus
what we choose to keep private on a first date.
A) True
B) False
Describe the differences in men’s and women’s language use. Why is it useful for us to
understand these differences? In what ways is it problematic to define particular
language patterns as masculine or feminine?
Besides grabbing attention, what else should a speaker accomplish during the
introduction of a speech?
Considering what you have learned throughout this chapter and others, explain why it is
important to label the things in our world, including people. Why is labeling
problematic?
Identify one element of the situational context of the classroom in which you are taking
this course that can create a challenge to the communication between you and your
instructor or among the students in the class.
Pulling together what you have learned throughout this chapter, why would you say it is
important for college students to take a public speaking course?
Briefly describe how the use of stereotypes can become a challenge to a person’s
perception. Provide an example of a time when your own use of a stereotype prevented
you from communicating effectively.
_____________explanations illuminate a concept’s meaning and use by providing a list
of a concept’s critical features, contrasting examples of the concept, and then offering
an audience an opportunity to distinguish between contrasting examples by comparing
them to the concept’s critical features.
Define the process of code switching.
Provide an example of a work-life balance program offered through your own employer
or another employer you have read or heard about.
Contrast the differences between high- and low-context cultures.
Speakers who have strong ethos are perceived as credible and ____________.
Facts and statistics can be boring, so effective speakers use ____________ to breathe
life into their speeches by personalizing them and giving a “face” to the facts and
statistics they have used.
List and describe the two communication strategies that foster reconciliation after a
conflict. Which one do you believe is more important and which is less important, and
why? In your opinion, which one is easier and which one is harder to do, and why?
Synthesizing what you have learned up to this point in the course, explain the role of
ethics as it relates to informative speaking.
Define the concept of politically correct language. How do the principles of cognitive
language and the Sapir-Whorf hypothesis illuminate the underlying assumptions of the
political correctness movement? What do you understand to be the pros and cons of
using politically correct language?