are aspects of the environment that create strain on an individual.
In the consultative organization, managers have the explicit goal of exploiting workers.
When a mediator uses procedural tactics, he or she will regulate the tone of the
interaction.
Weber believed that rules are most effective when they are retained flexibly in oral
form.
Role-related information encompasses the information, skills, procedures, and rules that
an individual must grasp to perform on the job.
Organizations should be as complicated as the problem they seek to address.
A match between words and deeds is not an important part of exemplification.
Emotional intelligence indicates that an individual knows how to handle emotion
effectively in the workplace.
The cognitive model of participation in decision making is related to the human
resources approach to management.
Fayol’s Principles of Management provide an accurate description of what managers
actually do on the job.
One positive aspect of the disposable workforce is that when individuals do find work,
they are more committed and identify more with the organization.
The United States is anticipated to be a “majority minority” nation by 2050.
Critical approaches to organizational communication have their philosophical roots in
the work of Karl Marx.
Very few organizational communication scholars have objected to the container
metaphor, which explains how communication occurs within organizations.
An organization in second generation affirmative action has met the legal goals and has
moved its emphasis toward supporting female and minority members.
Women and people of color in managerial positions are often tokens or highly visible
representatives of their gender or ethnic minority.
Coordinating the interaction between the federal government and local police to deal
with
a terrorist threat is an organizational communication issue.
Intergroup conflict describes modes by which two groups adapt to each other and
resolve cultural differences.
Theory X and Theory Y involve the assumptions that managers hold about workers.
Because they are often unaware of the organizational context in which stress occurs,
friends and family members are less able to provide effective informational support.
In the formulation stage of decision making, the team might conduct focus group
research.
Critical theorists do not consider organizations to be sites of domination.
The concept of exchange is central to transformational leadership.
The main difference between the accommodating and the avoidance conflict
management styles is the level of concern for self.
In Weick’s view of organizing, responding to highly equivocal information requires the
use of assembly rules.
It is impossible to fulfill one’s higher order needs without taking care of other’s lower
order needs
Forty percent of American households now include a mother who is the sole or primary
earner in the family.
The concept of “compassion” as part of a hospital system represents an example of Big
D Discourse.
A convergence approach to globalization considers how an organization might adapt its
practices of a global system requiring flexibility, speech, knowledge production, and
knowledge dissemination.
The organizational world is less complicated than it was 100 years ago.
During a crisis, unequivocal messages should always be communicated.
With this type of authority, power rests not in the individual but rather in the expertise
that has created a system of rules and norms.
a. traditional authority
b. charismatic authority
c. rational-legal authority
d. closed authority
When active participants engage in agency, they will ____ follow the rules guiding
interactions?
a. always
b. never
c. sometimes
d. enthusiastically
Which of the Hawthorne Studies found that employees were more interested in talking
about their feelings and attitudes rather than the work itself?
a. interview program
b. relay assembly test room study
c. bank wiring room study
d. illumination study
Philip has never texted before and really does not understand the unique language and
ways multiple cues can be expressed in a text. He does not understand its richness and
that causes him to limit his use of texting. Which theory best explains his understanding
of media richness?
a. dual capacity theory
b. channel expansion theory
c. media richness theory
d. social information processing theory
The role of the critical theorist in the emancipation process is similar to the role of a
a. mediator.
b. freedom fighter.
c. detective.
d. psychoanalyst.
In order to save money on real estate costs, Jacques’ company asked him to begin
teleworking. What is Jacques most likely to feel concerned about?
a. his loss of productivity
b. his inability to service his clients
c. his isolation from the rest of the company
d. all of the above
Emoticons are _____ used in business communication.
a. often
b. rarely
c. always appropriately
d. easily understood and
Julian’s coworkers often come to him for information about how their company handled
disgruntled customers in the past since he has worked at the company for 25 years. He
heard lots of information about the way things have been handled in the past, which
helped him understand the organizational system. The information he provides is not
written down, but it is invaluable in helping his coworkers in making decisions about
how to deal with difficult customers. Julian’s information is an example of ______
knowledge.
a. explicit
b. descriptive
c. vigilant
d. cultural
Three people were fired at ABC Corporation. Eugene was fired because he was
incompetent. Rita was fired because she was unethical. Kayla was fired because of
economic conditions. This illustrates the systems property of
a. equifinality.
b. negative entropy.
c. feedback.
d. requisite variety.
The Chicago Transit Authority’s training program about sensitivity to LGBT issues in
the workplace makes a distinction between __________ harassment and sexual
harassment.
a. gender
b. race
c. ethnic
d. sexual orientation
If a researcher is interested in learning how power impacts outcomes like job
satisfaction and performance,
he or she is using a ________ approach.
a. radical-critical
b. hegemonic
c. traditional
d. symbological
________ organizations can be characterized as service organizations for both profit
and nonprofit organizations.
a. Fewer
b. Traditional
c. More and more
d. Manufacturing
All of the following are effects of using ICTs in the workplace except:
a. a growing importance of consultants who secretly teach CEOs the basics of
computer technology
b. greate equality of participation in group interactions
c. enhancement of workplace friendships
d. less interaction between employees
Horace manages a fast food restaurant and never worries too much about treating his
employees well, because he knows the local high school is full of students willing to
work for minimum wage. What principle of the “machine metaphor” does Horace’s
attitude exemplify?
a. specialization
b. predictability
c. replaceability
d. abusiveness
Media covering stories like the Bangladesh garment factory request tend to
a. explain the complex issues resulting in such a catastrophe.
b. highlight the moral responsibility of American consumers.
c. rarely rush to clarity.
d. focus on finding the single cause of such a catastrophe.
All of the following are typical problems identified with the change process except:
a. unrealistic expectations
b. lack of meaningful participation
c. purpose of the program was not clear
d. management support
If a newcomer tries to see how far he or she can deviate from an organizational rule and
observe the subsequent reaction, the _________information seeking tactic is being
used.
a. overt questions
b. indirect questions
c. surveillance
d. testing limits
In order to fulfill the requirements of her new job, Jade must attend a seminar on
desk-top publishing. Through this seminar, she will learn __________ information.
a. role-related
b. overt
c. cultural
d. anticipatory
An individual who thinks technology’s role in the workplace is always good is
sometimes called a(n)
a. luddite.
b. team player.
c. utopian.
d. media lover.
_____________ are usually described as being interactional, contextual, episodic, and
improvisational.
a. The sites of culture
b. The “core” assumptions of culture
c. Cultural performances
d. Schein’s three levels of culture
According to McGregor, which of the following characterize the assumptions of a
Theory X manager?
a. Workers are lazy.
b. Workers dislike responsibility.
c. Workers are not very bright.
d. All of the above
e. a and b
The huge bonuses Wall Street executives receive, even in the face of the banking crisis
of 2008, would be recommended by which of Fayol’s principles?
a. organizational power
b. organizational reward
c. organizational attitude
d. organizational hierarchy
The Theory of Scientific Management sought to eliminate
a. rate busting and social interaction.
b. uneven work and systematic soldiering.
c. piecework pay and time and motion studies.
d. centralization and financial rewards.
Dora is very appreciative that her employer provides gloves to protect her hands from
the dangerous chemicals she uses in her work. According to Maslow, what need level is
Dora concerned with?
a. physiological needs
b. safety needs
c. belonging needs
d. esteem needs
e. financial needs
Having a checklist for medical personnel to follow when preparing a patient for surgery
illustrates which tenant of Taylor’s theory?
a. inherent difference between management and workers
b. proper selection of workers
c. one best way to do every job
d. systematic soldiering
An unequivocal message during an organizational crisis is most appropriate
a. when there is potential for litigation.
b. when the organization has competing and conflicting goals.
c. when there is a limited amount of meaningful information.
d. none of the above
Miller, Stiff, and Ellis discovered that human service workers’ level of empathic
concern had a positive influence on their
a. communicative responsiveness.
b. burnout level.
c. emotional contagion.
d. turnover.
e. none of the above
The state reached at the “completion” of the socialization process is called
a. anticipatory socialization.
b. metamorphosis.
c. encounter.
d. individualization.
Organizational communication scholars can address issues related to global warming by
a. finding ways for organizations to avoid changing their practices.
b. getting organizations to focus on the social responsibility of going green rather than
its potential for profitability.
c. helping local, state, national, and international agencies coordinate their activities to
cope
with the human consequences of global warming.
d. limiting an incomprehensible debate about the many different ways nations can work
together to influence climate change.
The container metaphor points out that
a. organizational communication occurs within the container of an organization.
b. organizational communication flows out of the container of an organization.
c. organizational communication pours into the container of an organization.
d. organizational communication cannot be contained.
The approach to power views power as a product of communicative
interactions and relationships.
stereotypes are not viable explanations for understanding the impact of
personal factors on choices about conflict resolution strategies.
communication is more appropriate for addressing human needs emphasized in
the human relations approach.
Joey is being asked by his supervisor to do a variety of tasks which seem to him like
tests of his motivation and abilities. He is probably experiencing the phase of
the role development process.
The concept of says that our decision-making powers are often limited by
cognitive capacity and organizational constraints.
Contingent workers are at higher risk for work-related than other workers.
is a way of managing meaning in which one or more aspects of the subject at
hand are selected or highlighted over other aspects.
refers to the taken-for-granted assumptions about reality that influence our
perceptions about organizational life.
Rose begins her morning by opening her iPad to check her e-mail, look up a coworker’s
status on Facebook, getting on the web to make travel arrangements, and reviewing her
calendar for the day. She then wakes up her daughter to get her to school on time. From
this description, it is clear that Latisha lives in
a. the modern age.
b. the postmodern age.
c. the industrial age.
d. a big city.
If a mediator is attempting to secure information and clarify misunderstandings, he or
she is using directive tactics.
When organizational members act on their prejudice, they are engaged in .
characterizes a situation where there is more concern with maintaining group
relations than there is with making high quality decisions.
According to Clair, frames are often used to reinforce dominant ideology.
The model of media use emphasizes the importance of communication with
coworkers and supervisors in influencing media use patterns.
According to Marxist theory, the of production refers to actual work processes.
Fayol suggests that employees should be treated justly in
involves the organization embodying a cycle of knowledge creation,
development, and application.
Deal and Kennedy’s ‘strong culture” exemplifies a approach to cultural analysis.
argues that the choice of communication media should depend on the extent to
which a medium supports synchronicity.
There are two components of the organizational assimilation process: socialization and
.