Texting, online chat systems, and instant messaging are examples of which category of
communication tools?
A) Messaging
B) Telepathic
C) Web content
D) Information architecture
E) Three-dimensional
Which of the following is one of the goals of a well-written buffer?
A) To be relevant and sincere
B) To trivialize the reader’s concerns
C) To divert attention from the problem
D) To offer flattery or additional material
E) To have the reader think the message contains good news
Longer speeches and presentations are organized like
A) reports.
B) memos.
C) letters.
D) email messages.
E) indirect message.
How can the impact of frequent job changes be minimized on a rsum?
A) Include a “reason for leaving” statement for each job
B) Group similar jobs under a single heading
C) Extend the dates of employment on the rsum, but not the job application
D) Leave dates off the rsum entirely
E) Talk about relevant experiences gained during employment gaps
When mailing a rsum, it is a good idea to
A) have it delivered via Priority Mail.
B) use a standard 5 × 7 envelope.
C) send it via parcel post.
D) use a large craft envelope.
E) get a return receipt
Which of the following is the goal of content listening?
A) To evaluate information
B) To judge speaking style
C) To identify limitations in the communication
D) To understand and retain information
E) To understand the meaning of the message
What is the held idea that every person should have the opportunity to pursue their
goals in an organization?
A) Individualism
B) Success
C) Privacy
D) Cultural competency
E) Equality
Which of the following is an advantage of using short sentences?
A) They are useful for showing relationships
B) They quickly convey complex ideas
C) They effectively summarize previous information
D) They can be processed quickly
E) They can quickly alert the reader as to what will follow
During the revision process, how should you treat the most important ideas in a
message?
A) Verify your research
B) Use bold and italics generously to highlight important ideas
C) Prioritize ideas based on corporate norms
D) Do a second pass at the outline to make sure you hit all the key points
E) Make sure they get the most attention in the document and are in the most prominent
positions
Which of the following is an advantage of a virtual meeting for teams?
A) Multiple purposes can be accomplished in one meeting
B) The agenda can become more flexible
C) There is access to a wider pool of expertise
D) The close of the meeting is stronger and more effective
E) There is a greater chance of content listening
Which one of the following is an element of the completing phase of the three-step
writing process?
A) Organizing the information
B) Interpreting the research
C) Proofreading the message
D) Selecting the right medium
When composing a message, how do good organizational techniques save the writer
time?
A) There is less time spent writing and reorganizing
B) There is less time spent determining the distribution channel
C) There is less time spent on research
D) The main idea is harder to define
E) More time can be spent brainstorming
Which of these short-message technologies now rivals or exceeds email usage in many
companies?
A) Web content
B) Podcasting
C) Messaging
D) Wikis
E) Blogging
Accompany your rsum with ________ when you’re responding to an identified job
opening.
A) a message of inquiry
B) an unsolicited follow-up letter
C) a solicited application letter
D) a letter of intent
E) a direct format letter
Which of the following is an effect of information overload?
A) Less stress because of increased access to information
B) The ability to use technology to fill communication gaps
C) Difficulty in identifying the difference between useful and useless information
D) Difficulty in developing essential communication skills
E) Improved health and relationships
Which of the following is a key requirement of the oral medium, in-person channel
combination?
A) The sender and the audience must have compatible mobile technology
B) The sender and the audience must understand nonverbal cues
C) The sender and the audience must reach a consensus or decision
D) The sender and the audience must be in the same location
E) The sender and the audience want to establish a strong working relationship
An infographic rsum uses ________ to convey a person’s career development and skill
set.
A) storyboarding
B) visual metaphors
C) pull quotes and boilerplate text
D) keyword summaries
E) pictures of the candidate at work
Whenever you submit your rsum to an employer, you should include an application
letter to
A) identify what you’re sending (your rsum).
B) explain why you’re sending your rsum.
C) explain how they can benefit from reading your rsum.
D) all of the above.
When using conventional structured slides, try to average one slide for
A) each minute you speak.
B) every 3 minutes you speak.
C) every 7 minutes you speak.
D) every 10 minutes you speak.
E) each separate and distinct topic.
Which of the following is the recommended design approach for the background in
slides?
A) Clutter
B) Flashy and appealing
C) Open, spacious, and simple
D) Playful and relaxed
E) Busy with key ideas
Which of the following is an example of a way to increase the clarity of communication
and display courtesy when ending a business call?
A) Indicate that the follow up will be complicated
B) Make an appointment to continue the phone call at a later date
C) Close with a personal comment about your working relationship
D) Suggest that a voice mail is as effective as a conversation and saves time
E) Double-check vital information such as meeting times and dates
In the United States, which of these behaviors is often encouraged and rewarded in
employees?
A) Equality
B) Privacy
C) Indirect communication
D) Religious beliefs
E) Individualism
During which phase of the listening process does the listener acknowledge hearing the
message through nonverbal clues?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
Which section of an unsolicited proposal should restate why you and your firm are the
right organization to provide a solution?
A) The body
B) The preview
C) The close
D) The explanation of your credentials
E) The introduction
When creating a podcast, why should content and recording be carefully planned?
A) To incorporate opportunities to improvise
B) There should be enough information so you can edit down the podcast length
C) The theme has to be rich enough to sustain your efforts and the interest of the
audience
D) Editing podcasts is more difficult to do with audio or video than with text
E) Podcasts must be compatible with other types of audio and video messages
What do persuasive business messages tend to rely on most heavily for effectiveness?
A) Culture
B) Emotion
C) Timing
D) Logic
E) Motivation
Which type of word should be used when a writer wants to express a concept or
characteristic?
A) Precise
B) Concrete
C) Connotative
D) Abstract
E) Denotative
When drawing conclusions for a report, you should
A) introduce new information that wasn’t discussed in the report.
B) avoid getting input from other members of your research team.
C) ignore information in the report that doesn’t support your point of view.
D) interpret your research results logically, based strictly on the information in your
report.
E) tell the reader exactly how to resolve the issue.
Large and geographically dispersed companies can benefit greatly from ________ that
connect experts who may work in different divisions or different countries.
A) global peer groups
B) colonies of practitioners
C) communities of interest
D) dispersed social networks
Which of the following is one of the primary shortcomings of conventional search
engines?
A) There are billions of webpages that must be scanned to achieve accurate results
B) Results are based on algorithms that determine the relevancy of results
C) Searches are conducted based on keywords and phrases
D) Results are often ranked by date of publication
E) Humans do not evaluate the quality or ranking of results
Business communicators can improve their cultural competency by
A) becoming aware of their own biases.
B) exercising tolerance, flexibility, and respect.
C) practicing patience and maintaining a sense of humor.
D) all of the above.
When offering compliments in a goodwill message, you should
A) feel free to exaggerate.
B) keep them broad and general.
C) back them up with specific points.
D) temper them with comments on areas for improvement.
E) offer rewards to encourage future positive actions.
Which of the following will help emphasize one idea that is more important than
others?
A) Develop it as a complex sentence
B) Give the more important idea more space
C) Use jargon so the audience will understand it
D) Use a series of short, simple sentences
E) Put a dependent clause within the sentence
