Which of the following is a common practice on social networking and dating sites?
A. selective self-presentation
B. using a mask
C. accentuating positive characteristics
D. gender swapping
E. all of the options are correct
The degree to which families believe communication should emphasize similarity or
diversity in attitudes, values, and beliefs is called
A. triangulation
B. conversation orientation
C. conformity orientation
D. communication privacy management theory
E. none of the options are correct
At a party your friend got drunk. You later explain that he or she was stressed out from
a recent breakup. What type of attribution are you making?
A. fundamental attribution error
B. faulty attribution
C. internal attribution
D. external attribution
E. none of the options are correct
Which of the following is NOT a usual characteristic of online masks?
A. men are more likely to present themselves as expert
B. women are more likely to present themselves as expert
C. women are more likely to offer supportive messages
D. men are more likely to answer questions
E. women are more likely to make others feel welcome
Which of the following listening styles is the most likely to be concerned with others’
emotions?
A. selective listening
B. action-oriented listening
C. content-oriented listening
D. time-oriented listening
E. people-oriented listening
Which of the following does NOT influence the self?
A. face
B. culture
C. family
D. gender
E. none of the options are correct
According to the textbook, it is common for friendships to become less important in our
lives during
A. adolescence
B. early adulthood
C. middle adulthood
D. our elderly years
E. none of the options are correct
A defensive climate has all of the following characteristics EXCEPT
A. unfriendly
B. unsupportive
C. controlling
D. flexible
E. none of the options are correct
If a Hollywood actor is gay but keeps his sexual orientation a secret, which strategy is
he using to maintain his public self?
A. face
B. mask
C. hidden self
D. closed self
E. none of the options are correct
What is a characteristic fundamental to conversation?
A. it is interactive
B. it is locally managed
C. it is universal
D. it uses scripts
E. all of the options are correct
According to Maslow, which need do we fulfill after all other needs are met?
A. self-actualization
B. self-esteem
C. safety
D. physical
E. social
Which of the following statements is true regarding friendships in general?
A. we are likely to choose our friends over our careers
B. we are bonded to our friends by choice
C. we often choose our friends over our romantic relationships
D. we are bonded to friends by legal commitment
E. none of the options are correct
The degree to which family members believe that open and frequent communication is
essential for maintaining family bonds is called
A. family rituals
B. conversation orientation
C. conformity orientation
D. family orientation
E. family privacy rules
If you and your partner engage in public displays of affection such as holding hands and
hugging, you are displaying what type of touch?
A. sexual-arousal touch
B. functional-professional touch
C. social-polite touch
D. friendship-warmth touch
E. love-intimacy touch
When a professor in a public speaking class listens to a student speech in order to grade
it, which listening function is she demonstrating?
A. listening to discern
B. listening to appreciate
C. listening to support
D. listening to analyze
E. listening to comprehend
Dan and Rizwan have a conflict in front of friends, causing embarrassment to them
both. When they discuss what they can and can”t talk about in front of their friends,
they are engaging in
A. impersonal communication
B. intrapersonal communication
C. meta-communication
D. instrumental goals
E. I-It
When words are used as symbols, they represent
A. people
B. places
C. objects
D. ideas
E. all of the options are correct
The theory that people from different cultures perceive the world differently because of
language is called
A. linguistic relativity
B. linguistic determinism
C. naming
D. misunderstanding
E. personal idioms
When filing for divorce, your spouse says, “Let’s figure out a way we can both be happy
and have joint custody of the kids.” What conflict-management style is he or she using?
A. collaboration
B. competition
C. accommodation
D. avoidance
E. withdrawal
If Aaron is very sensitive to and aware of the communication context and the
appropriateness of his communication, he is
A. using meta-communication
B. using impersonal communication
C. a flamer
D. a low self-monitor
E. a high self-monitor
Jon says, “I am so upsetI can”t believe I was fired today.” His roommate, Omar,
responds by saying, “Wow, it sounds like you are disappointed that you lost your job.”
Omar is using
A. mental bracketing
B. passive listening
C. paraphrasing
D. pseudo-listening
E. narcissistic listening
While at your workplace, what type of proxemics are you likely to communicate?
A. intimate space
B. personal space
C. social space
D. public space
E. none of the options are correct
Nelson met Jason online and began texting him. The first night they were up until dawn
texting each other. Their relationship could be best characterized as
A. Me-you
B. It-Thou
C. I-It
D. I-thou
E. Thou-It
What process is involved when we direct our attention to specific stimuli while ignoring
other stimuli?
A. perception
B. perceptual loss
C. selection
D. punctuation
E. organization
According to the textbook, what is true of best friends?
A. male best friends typically share less with one another than female ones
B. people have dozens of best friends at any given time
C. best friends are typically cross-sex
D. best friends are typically same-sex
E. none of the options are correct
According to the Johari Window, what “quadrant” of the self is known both to others
and to the self?
A. unknown area
B. known area
C. hidden area
D. public area
E. blind area
Which of the following is a strategy for maintaining or saving face?
A. using words and actions consistent with the face you are presenting
B. using communication that complements your face
C. using communication consistent with others’ perceptions of you
D. using communication that is reinforced by objects or events in the context at hand
E. all of the options are correct
We can manage our emotions
A. after they occur
B. before they occur
C. by reappraisal
D. all of the options are correct
E. none of the options are correct
If Marcus carefully considers the context and prefers communication to occur with
clearly defined expectations, he is exemplifying
A. neuroticism
B. intrapersonal communication
C. meta-communication
D. self-monitoring
E. feedback
In your annual evaluation, your supervisor acknowledged that you avoid using
absolutes in the workplace. What element of creating a supportive climate has she
recognized?
A. collaboration
B. flexibility
C. empathy
D. spontaneity
E. description
The dynamic nature of interpersonal communication implies that
A. interpersonal communication is in flux
B. interpersonal communication is always changing
C. no two interactions with the same person will ever be the same
D. no two moments within the same interaction will ever be the same
E. all of the options are correct
What are some ways you can improve your self-disclosure?
A. know your self
B. know others
C. be sensitive to cultural differences
D. gradually disclose intermediate and central aspects of your self
E. all of the options are correct
Research suggests that conflict over power
A. need not be destructive
B. can provide healthy change
C. can help resolve problems
D. can create new opportunities
E. all of the options are correct
Research suggests that women are more territorial than men.
Define and give an example of how implicit personality theories work.
The author suggests that intrapersonal and interpersonal communication refer to
basically the same phenomenon.
Match the concept, term, or theory with its correct response or definition.
The systematic process of putting aside irrelevant thoughts while listening.
Emotions can be triggered by our perception of outside events.
According to Uncertainty Reduction Theory, people have a basic need to reduce
uncertainty in initial interactions and to increase their ability to explain and predict the
behavior of others.
How does salience impact the selection stage of the perception process?
What are the three most common and difficult-to-manage workplace challenges?
Match the concept, term, or theory with its correct response or definition.
Variations on language rules shared by large groups of people.
Explain how online communication can foster inappropriate expression of emotion.
Match the concept, term, or theory with its correct response or definition.
An approach to conflict in which one pursues his or her own goals to the exclusion of
the goals of others.
Match the concept, term, or theory with its correct response or definition.
The tools used in communication for exchanging messages.
Women typically report a stronger desire for romantic involvement with their platonic
friends than do men.
Match the concept, term, or theory with its correct response or definition.
The final relationship stage, during which partners bring closure to the relationship.
Define communication apprehension and explain how it can be managed.