Making eye contact with your audience is
a. not necessary if you are using a PowerPoint presentation because you will be focused
on the material.
b. one of the best ways to reduce nervousness.
c. one of the best ways to increase nervousness.
d. may decrease credibility.
How should you look at team presentations?
a. as individual speeches that you connect together
b. as an individual speech developed by a team but presented by one person
c. as a speech organized like any other speech, but delivered by multiple people
d. none of the above
Janet works for a major phone company where she routinely takes calls from clients
and answers questions about the company’s products and services. Janet’s job involves
the field of
a. public relations.
b. customer relations.
c. publicity.
d. technical support.
Which philosopher wrote The Art of Rhetoric?
a. Plato
b. Aristotle
c. Homer
d. Socrates
Employee attrition is one result of employee burnout.
a. True
b. False
When you receive an e-mail written in all caps with lots of exclamation points, the tone
of the message is changed. The change in tone is a characteristic of what type of
communication?
a. verbal
b. nonverbal
c. non-professional
d. computer-mediated
____________are moral principles or rules that determine ethical behaviors.
a. Values
b. Ethics
c. Expectations
d. Norms
Rsums should be at least two pages in length.
a. True
b. False
You should set your own rules to define what work-life balance looks like for you.
a. True
b. False
The best way to achieve work-life balance is to resign yourself to a career devoid of
promotions and advancement.
a. True
b. False
Cindy is concerned that her presentation does not follow a logical sequence. Which
persuasive appeal should she work on before making her presentation?
a. ethos
b. logos
c. pathos
d. outlining
______________is a person’s rank or position in an organization.
a. Leadership
b. Title
c. Status
d. none of the above
Joseph was nervous about his speech. He gave his presentation and made sure to slowly
and deliberately walk across the room as he delivered his speech. In walking across the
room in this way, what was Joseph able to do?
a. get some exercise
b. control the room
c. allow the audience to see him better
d. keep the audience members on their toes
What is a question you should take into consideration when attempting to include
motivational language in your e-mails?
a. Would I pass this information on in hard copy?
b. Would I repeat this in person?
c. Am I communicating professionalism to my colleagues?
d. all of the above
Ethically interpreting a message means you are not intentionally letting your own bias
or beliefs interfere with your interpretation.
a. True
b. False
Surveillance is a beneficial tactic that may be used to receive more accurate
information.
a. True
b. False
Sending authentic-looking but fraudulent e-mails in order to steal sensitive personal
information is known as
a. spam.
b. phishing.
c. mimicking.
d. miming.
Joel’s team was given a project that included the due date, meeting times, and people
involved in the project. This information forms the
a. relational layer.
b. content layer.
c. verbal communication.
d. environment.
During an interview, Todd was asked by a potential employer for an example of how
Todd had met a very short deadline. This is a type of
a. traditional question.
b. behavioral question.
c. scripted question.
d. pressure question.
Learning that eye contact counts as paying attention, or that kissing/hugging counts as
showing affection help define our
a. communication rules.
b. regulative rules.
c. constitutive rules.
d. interactive rules.
Sharon is giving a presentation about a new product and passes the product around for
the audience to see. Is this a mistake?
a. No, because visual aids are always helpful.
b. No, because props always help alleviate nervousness.
c. Yes, because passing things around while you are speaking can be very distracting for
listeners and for you.
d. Yes, because the audience will steal the product.
Marcus is trying to persuade his managers to give an extra day off for Thanksgiving
break by reminding them that they want employees to be happy, and that holiday breaks
make employees happy. This type of persuasion is
a. inductive reasoning.
b. deductive reasoning.
c. cognitive dissonance.
d. causal reasoning.
Developing a clear organizational structure will enhance both informative and
persuasive speeches.
a. True
b. False
A speaking rate slightly slower than average may actually be preferred.
a. True
b. False
How can managers effectively convey impressions of empathy and power?
a. tone of voice
b. physical appearance
c. work environment
d. body language
What is a reason why e-mail dialogues can lead to electronic aggression?
a. People are often times frustrated by the overload of e-mail they receive.
b. E-mail dialogues often have glitches which make them difficult to read.
c. The lack of face-to-face cues can lead to misinterpretation and can be construed as
offensive.
d. E-mail dialogues can detract from other important work someone might be doing.
In the laissez-faire leadership style, leaders make decisions based on the will of the
people.
a. True
b. False
Theory Y managers believe
a. employees are not motivated.
b. employees are underutilized.
c. employees need to be directed.
d. employees do not seek responsibility, but accept it.
Meetings should be kept at the same time of day and time each week in order to
develop a routine schedule for employees.
a. True
b. False
At meetings, Bill often interrupts his coworkers when they are talking and allows his
cell phone to ring during others’ presentations. Bill is violating
a. work norms.
b. workplace courtesy.
c. organizational expectations.
d. professional etiquette.