Verbal communication does not carry any symbolic meaning or understanding.
a. True
b. False
Terry has noticed that his colleagues at work frequently take breaks and leave the office
to take personal phone calls. These behaviors are
a. not allowed in the handbook.
b. norms.
c. unproductive.
d. roles.
This is a short note or update distributed in business.
a. thank-you letter
b. memo
c. e-mail
d. text
Women are more likely to communicate to accomplish a task by using report talk.
a. True
b. False
Alex recently began working for a new manager who motivates him to work for the
good of the company instead of for himself. Alex’s manager is an example of a(n)
________ leader.
a. motivational
b. inspirational
c. transformational
d. psychological
Leaders should give their positive feedback
a. in private, and sometimes publicly.
b. on a regular basis.
c. in public, but never privately.
d. in written form only.
Your ___________ can be affected by the rush of adrenaline you feel when you speak.
a. attention to detail
b. level of readiness
c. vocal qualities
d. none of the above
Which of the following is an example of an e-mail flame?
a. Jon sending an e-mail that is blunt, insensitive, and rude to another coworker
b. Susan sending an off-color joke to the entire company
c. Alice using Facebook to complain about a customer
d. Daniel using his company e-mail address for personal business
For what reasons do groups often times fail to describe and analyze issues that can
become problematic?
a. People assume everyone already knows what the problem is without discussing it.
b. The group leader fails to set a proper agenda for the group.
c. Group members become too distracted due to monotonous meetings.
d. External pressures force the group to reach a decision too fast.
Internships are reserved for students who are receiving credit for their work in an
organization.
a. True
b. False
Kyler did not finish his task and is unable to report on it for the meeting. What should
the leader of his team do?
a. Give the task to someone else to finish.
b. Tell Kyler to skip the meeting in order to work on the task.
c. Move Kyler to the agenda for the next meeting.
d. Require Kyler to attend and report on his unfinished work.
During a speech, Frank lost his footing and fell to the floor. To show the audience he
was okay, Frank gave a thumbs-up to the crowd. The thumbs-up is an example of a(n)
a. illustrator.
b. emblem.
c. regulator.
d. affect display.
What should you strive to accomplish during your introduction?
a. establish credibility
b. relate the topic to the audience
c. preview main points
d. all of the above
Telephone and videoconference interviews are becoming more popular as early
screening phases of the interview process.
a. True
b. False
The process that brings businesses into greater contact with the rest of the world and
gives our daily lives an increasingly international orientation is known as
a. globalization.
b. convergence.
c. global unity.
d. economic unification.
A common response to adrenaline in the system is
a. blushing.
b. increased hand or feet movement.
c. sweating.
d. all of the above
John often prefers conversations that require him to intellectually challenge himself.
John is a(n) _________ listener.
a. content-oriented
b. action-oriented
c. people-oriented
d. intellectual-oriented
Achieving work-life balance is important for the following reason(s):
a. Work-life balance must be present in order to sustain professional excellence.
b. Imbalance between your work life and personal life can negatively influence the way
you communicate.
c. Work-life balance fosters the meaningful and successful relationships at home and
work.
d. all of the above
Listening with empathy is the basis for a host of important workplace skills and
strategies.
a. True
b. False
Dialect refers to various pronunciations of words from the same language.
a. True
b. False
“Come to my office to discuss the future” is an example of
a. general language.
b. specific language.
c. authoritarian language.
d. democratic language.
People generally put the same level of professionalism into their electronic
communication as they do their face-to-face communication.
a. True
b. False
The _______________has a moderate level of concern for both people and task, while
the team manager has a high concern for both people and task.
a. middle-of-the-road manager
b. authoritative manager
c. country club manager
d. impoverished manager
What is the purpose of a business letter for employee downsizing?
a. to inform other businesses about skilled employees available for employment
b. to inform employees they are being downsized
c. to motivate employees to increase value and production
d. to inform shareholders about company business
Blythe’s supervisor routinely holds their team meetings at 4 p.m. on a Friday. Blythe
finds it difficult to pay attention because by that time she is starting to mentally prepare
for the demands of her weekend. What kind of noise is affecting Blythe’s ability to pay
attention?
a. internal noise
b. external noise
c. surface noise
d. deep-level noise
Jargon is useful when everyone has a common understanding of the terms at hand.
a. True
b. False
Which term correctly identifies the study of time as communication?
a. oculesics
b. linguistics
c. proxemics
d. chronemics
What is a negative effect of PowerPoint presentations?
a. Many speakers use PowerPoint as a crutch.
b. The slide transitions are a distraction for the audience.
c. PowerPoint is an outdated presentation aid.
d. PowerPoint removes the need for a speaking outline.
Message clarity within written communication begins with
a. organization.
b. purpose.
c. proofreading.
d. outlining.
Which of the following is an active listening strategy?
a. validating
b. reflecting
c. summarizing
d. all of the above
What question do you need to answer in order to identify your specific purpose or thesis
statement of your intended message?
a. What do I want to say?
b. What is the key message I want my audience to take away?
c. Why am I writing this?
d. none of the above
Knowing and understanding the organizational culture is necessary to be able to step
back and reflect on your own communication.
a. True
b. False
The researching stage of the job-seeking process comprises two components:
researching openings and researching employers.
a. True
b. False