Which of the following is one way you can be sure to speak slowly and distinctly to be
better understood by an international audience?
A) Repeat keywords and phrases
B) Keep the message simple
C) Communicate with body language
D) Incorporate visual aids
E) Articulate each word carefully
Which of the following is the stage of the listening process where the listener reacts to
the message?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
Military service relevant to the position you’re seeking should be listed in the ________
section of your rsum.
A) Volunteer
B) Additional information
C) Education or Work Experience
D) Keyword
E) Application letter
If you choose not to list your GPA in the “Education” section of your rsum
A) most employers will not consider you for an interview.
B) employers will generally respect you for being modest and not boasting about your
record.
C) you should be prepared to answer questions about it during the interview.
D) you should always state it in your application letter.
E) you should include a list of classes taken.
Which of the following is one way to establish credibility with the audience?
A) Show you have done your research
B) Endorse other experts in the field
C) Use a conversational tone whenever possible
D) Create a unique delivery style
E) Take advantage of mobile technology when available
If you are unsure of the preferred communication style within the organization, where
can you seek help?
A) Clients
B) More experienced colleagues
C) Editors
D) Internet
E) Industry professionals
To avoid being accused of defamation, you should
A) refuse to communicate with unhappy clients.
B) make it clear to disgruntled customers that you refuse to be intimidated.
C) avoid any kind of behavior that could be considered abusive.
D) frequently refer to company policy.
E) have all clients sign a release from liability.
The voice technology known as ________ converts human speech to computer
commands.
A) speech synthesis
B) digital vocalics
C) vocal mnemonics
D) speech recognition
Your communication goals do NOT include ________ if you’re sending bad news about
transactions.
A) modifying the customer’s expectations
B) explaining your plan for resolving the situation
C) repairing any damage to the business relationship
D) pinpointing what the customer did wrong
Which of the following is created by the overall impression made by your message?
A) Manner
B) Tone
C) Style
D) Meaning
E) Abstract
Unlike a summary, a paraphrase
A) restates the original material in your own words and with your own sentence
structures.
B) presents the gist of the original material in fewer words by eliminating some of the
original words.
C) does not require complete documentation of sources.
D) is never acceptable in business documents.
E) introduces a new, but related topic.
Which of these best characterizes social networks in contemporary business?
A) They are widely used inside companies but rarely for external communication
B) They are widely used outside companies but rarely for internal communication
C) They are now a major force in both internal and external business communication
D) Only consumer-goods companies bother with social networks
E) As a business communication medium, social networking is well past its prime
When preparing for an online presentation, why should the presenter consider sending
study materials ahead of time?
A) Audience members will have time to answer their own questions
B) It eliminates the need for backchanneling
C) It gives time to rehearse without worrying about technology issues
D) Audience members who cannot attend will not be left out
E) The audience will be more familiar with important background information
Which of the following are content curation sites?
A) Vimeo and YouTube
B) Facebook and Google+
C) Pinterest and Scoop.It
D) Digg and Reddit
During the question-and-answer stage of an interview
A) control the conversation and stress your achievements.
B) let the interviewer lead the conversation.
C) respond to all questions without hesitation.
D) don’t ask any questions of your own.
E) continuously nod your head to show agreement and understanding.
Consider sending ________ if you haven’t heard from an employer after an interview
either by the promised date or within two weeks.
A) a message of inquiry
B) the URL to your personal blog
C) an invitation to like your Facebook page
D) a request for a time extension
E) an updated rsum
When writing in English for non-native English speakers, how will transitional words
and phrases help the reader’s understanding of the message?
A) By allowing them to understand smaller chunks of information at a time
B) By allowing them to follow your train of thought
C) Numbers and dates will be clearer and less likely to be misinterpreted
D) By allowing readers to better understand slang terms and local idioms
E) By helping readers separate humor and references to popular cultures
To reduce the formality of an oral presentation
A) deliver your remarks in a conversational tone.
B) use a large room.
C) seat the audience in rows.
D) use humor often.
E) stay behind the podium and maintain strong eye contact.
All of the following EXCEPT ________ will make your messages mobile friendly.
A) thinking in small chunks
B) avoiding the use of white space
C) using simple formats
D) considering horizontal and vertical layouts
For a nonverbal signal to be understood by the receiver, what must happened?
A) The sender and the receiver must assign the same meaning to the nonverbal signals
B) There must be consistent prevailing norms
C) There must be similar communication technologies in use
D) Both parties must be future oriented
E) Both parties must be from low-context cultures
In addition to information or action from another party, when are routine messages most
often used?
A) When you are prepared to comply with the request
B) When there is a need for persuasion
C) When there might be a negative outcome
D) When responding by email
E) When using any form of digital technology
If you want to share lengthy, report-style information with blog or microblog readers,
how should you post the information?
A) In a long series of short Tweets
B) As a retweet
C) Describe the information on your blog or microblog then offer a link to an in-depth
report
D) With a clear and specific heading
E) Using conversational exchanges
Which of the following should be included in a crisis management plan?
A) A list of all employees
B) An evaluation plan to disseminate information
C) A list of who is authorized to speak for the company
D) A file on ragers and trolls that seek to create conflict in the organization
E) Mutually identifiable relationships with stakeholders
How do gender differences influence workplace communications?
A) Men emphasize relationship maintenance more often than women
B) Women emphasize content and outcomes more often than men
C) More senior executives are willing to mentor female employees to improve their
likelihood of success
D) Outdated concepts of gender and sexual identity create confusion and controversy
E) Companies are taking more steps to enforce non-discrimination policies
The prefatory parts of a solicited proposal may include
A) a bibliography.
B) a copy of the RFP.
C) an index.
D) visual elements.
E) a purpose, scope, and limitations section.
When decoding a message, on what do receivers base their assumptions about that
message?
A) The sender’s culture
B) The receiver’s own culture
C) Time and space
D) Technology
E) The receiver’s level of understanding of the subject matter
When working to make something visually appealing, what will visual parallelism help
to achieve?
A) Consistency
B) Contrast
C) Balance
D) Emphasis
E) Simplicity
Which of the following can be used to monitor comments from the audience without
interrupting the presentation?
A) Setting up a website for the presentation
B) Visiting Twitter accounts and blogs to look for areas of concern that are similar to
yours
C) Tweeting key presentation points while presenting
D) Establishing expectations by asking for positive comments to be send through a
hashtag
E) Using hashtags to monitor comments from the audience during breaks
________ are initiated by a company that is trying to obtain business or funding on its
own, without a specific request from a client.
A) Internal proposals
B) External proposals
C) Unsolicited proposals
D) Solicited proposals
E) White paper proposals
Using networking to make informal connections with mutually beneficial business
contacts is more important than ever because
A) having a social media profile looks good on your rsum.
B) most employers prefer to ask current employees for recommendations first.
C) the vast majority of jobs are advertised on social networking sites.
D) networking is all about finding people who can help you.
E) it allows you to build and increase your online endorsements.
Which of the following is the collection of massive amounts of data from a variety of
sources referred to as?
A) Big data
B) Data visualization
C) Tag clouds
D) Drill down apps
E) Infographics
Which of the following shows the pathways between entry points and target
information, organizing content with the most direct link?
A) Information architecture
B) Labels
C) Wireframes
D) Links
E) Content structure
________ control how one slide replaces another slide on the screen; ________ control
the release of text, graphics, and other elements on individual slides.
A) Agendas; moving blueprints
B) Slide transitions; builds
C) Storyboards; hyperlinks
D) Builds; slide transitions
E) Hyperlinks, slideuments
As a member of an online social network, the recommendations you write
A) must include extensive detailed information.
B) cannot be seen by the other network members.
C) become part of your online brand.
D) don’t affect your online profile.
E) are not considered legally admissible in court.
Which one of the following is usually included in a typical memo format?
A) The writer’s signature
B) A salutation
C) A subject line
D) A complimentary close