The proverb, “Even the emperor cannot buy back one single day” implies that
A. the emperor has no clothes if he cannot communicate effectively.
B. the emperor is an ineffective communicator.
C. communication is unrepeatable and irreversible.
D. communication is repeatable and reversible.
You reserve space for yourself and help define territory by using
A. markers.
B. tickets.
C. clues.
D. signals.
According to the text, a relationship that has no conflict is in effect
A. at stage five, bonding.
B. not a relationship.
C. violating display rules.
D. a pseudoconflict.
Research reveals that the depiction of violence may
A. lead to aggressive behavior in children.
B. be emotionally arousing for some people.
C. both A and B
D. none of the above
During intrapersonal communication, you
A. think about you.
B. talk with you.
C. reason with you.
D. all of these
Self-concept is
A. derived from the past and projected onto the future.
B. derived from the future and projected onto the past.
C. neither projected nor derived.
D. none of these
When people perceive that their self-concept is under threat, a common reaction is
A. assertiveness.
B. defensiveness.
C. openness.
D. supportiveness.
According to neurolinguistic programming, we look in one direction to recall
something and in ______ direction when we invent or make up something.
A. the same
B. a different
C. an upward
D. none of these
Interview questions used to introduce new topics are called
A. primary.
B. secondary.
C. unimportant.
D. illegal.
People displaying ethnocentric tendencies might go out of their way to maintain
distance from people who are
A. like them.
B. unlike them.
C. angry at them.
D. chasing them.
Mass communication transmits messages
A. through gatekeepers.
B. without gatekeepers.
C. sometimes using gatekeepers.
D. through various gates.
E. none of these
The Sapir-Whorf hypothesis
A. explains why linguistic determinism takes precedence over linguistic relativity.
B. illustrates why a more complex language system is superior to a more simplistic one.
C. points out the dangers of poor translations in intercultural communication.
D. shows how the language we speak helps shape our world and our behavior.
Which area of the Johari window represents information about you that others, but not
you, are aware of?
A. open
B. blind
C. hidden
D. none of these
When two people consider each other friends, they are in the _____ stage.
A. stabilized
B. waning
C. nascent
D. all of these
The verbal and nonverbal messages that a person consciously or unconsciously sends in
response to another person’s communication are called
A. feedback.
B. serial communication.
C. “you” messages.
D. empathic listening.
The aggressive person insists on standing up for his or her rights while ignoring and
violating the rights of others.
A. true
B. false
According to Roger Ailes, what is the “magic bullet” of communication?
A. understanding audience demographics
B. being likable
C. having insight
D. self-analysis
According to Robin Lakoff, which of the following groups has a tendency to use tag
questions?
A. men
B. women
C. “powertalkers”
D. doctors
E. none of these
Which of the following statements about secondary questions is not true?
A. They are used to follow up primary questions.
B. They are sometimes called probing questions.
C. They may be open or closed questions.
D. They are used to introduce topics or to begin the exploration of a new area.
High-context communication encourages indirect communication.
A. true
B. false
Which of the following statements is true?
A. Women provide more vocal and verbal feedback when speaking with others.
B. Men are more comfortable listening to the emotional content of a message than
women.
C. Men listen to have others like them, not to have others respect them.
D. Men tend not to focus on the structure of a message.
When we produce materials of consumption ourselves we are functioning as
A. consumers.
B. exsumers.
C. prosumers.
D. principles.
E. all of these
A conflict can be productive if
A. someone has achieved a total victory.
B. everyone is satisfied with the outcome.
C. everyone sends “you” messages and avoids “I” messages.
D. it has been defined as competitive.
If we have an intensional orientation, we
A. react to labels without considering what they represent.
B. go beyond labels to inspect the things they are attached to.
C. also have an extensional orientation.
D. are also “powertalkers.”
E. have both an extensional orientation and are also “powertalkers.”
Which of the following nonverbal modes is the main channel for communicating
emotions?
A. face
B. posture
C. back
D. walk
E. all of these are equally important
The situation that occurs when the speaker underestimates the sophistication or
intelligence of audience members and tells them little they do not already know is
called
A. information overload.
B. information hunger.
C. information underload.
D. information balance.
When there is an incongruity between verbal and nonverbal messages, it is probably
most beneficial to
A. ignore both sets of messages.
B. pay greater attention to the verbal message.
C. pay greater attention to the nonverbal message.
D. pay equal attention to both sets of messages.
When preparing your first speech, you should simply stand up and speak without
preparation.
A. true
B. false
Which of the following can be used to help an audience remember information?
A. repetition
B. creativity
C. emphasis
D. novelty
E. all of these
According to Deborah Tannen, women speak a language of
A. connection.
B. intimacy.
C. both connection and intimacy.
D. none of these
Which of the following is not a self-serving role?
A. blocking
B. joking
C. help seeking
D. opinion giving
During the communication process
A. one person functions as source and one or more others as receivers.
B. the role of sender belongs to the person who initiated the contact.
C. the processes of sending and receiving are static.
D. the processes of sending and receiving are constantly reversed.
E. none of these
In what ways do you find that the cultures of those with whom you relate both online
and in person shape your own communication? Give specific examples.
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Do you agree or disagree with Frank Crane’s definition of a friend? “What is a friend? I
will tell you. It is a person with whom you dare to be yourself.” Use concepts covered
in this chapter to support your position.
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Theodore Isaac Rubin said, “There are no empty people, only people who have
deadened their feelings and feel empty.” Explain in detail how this concept relates to
the chapter concepts.
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Describe an interpersonal situation in which someone took advantage of you and you
permitted it. What do you believe motivated the other person? What behavior motivated
your response?
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Some people use the Internet to pretend to be someone they are not. How do you feel
this affects their interactions with others both on- and offline?
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What is groupthink? What are its consequences?
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An interviewer says, “Tell me about yourself.” How might you respond? Be specific.
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Explain the proper way for a speaker to conduct informal surveys and personal
interviews and then use them in a presentation.
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Discuss the steps in the reflective-thinking framework.
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Define leadership, differentiating between type X and type Y, autocratic, laissez-faire,
and democratic leaders. Then compare and contrast trait, situational, functional, and
transformational leadership theories.
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Your friend Anthony is entering a persuasive speaking contest. He has come to you to
discuss persuasion. Refer to at least five persuasive principles in your discussion with
him. Give at least one example of each.
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In your opinion, are blogs and Facebook pages the appropriate places to make personal
disclosures? Why or why not? Give examples to support your position.
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Discuss the rehearsal-confidence connection, being certain to explain the role of
rehearsing in speech preparation.
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“Words, like eyeglasses, blur everything that they do not make more clear.” How does
this statement reflect your understanding of language and communication? Be specific.
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Briefly explain why it is important to improve your effectiveness as a communicator
and how this course can help you achieve that goal.
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As a new employee, what problems might you experience when interacting with others
in a problem-solving group? Refer to specific chapter principles as you answer this
question.
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In his book Some Limitations of Language, researcher Harry Weinberg said: “Whatever
we call a thing, whatever we say it is, it is not. For whatever we say is words and words
are words and not things. The words are maps, and the map is not the territory.” In what
ways does Weinberg’s observation sum up the content of this chapter?
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Examine the cartoon in the chapter. How could the attitude expressed in it affect
relationships with significant others, friends, and/or on the job?
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Assume that you are interviewing candidates for a job in your company. Create 10
questions that would be appropriate to ask potential candidates. In each case, identify
the type of question you have selected and your rationale for selecting that type of
question.
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