Members can be chosen for a negotiating team because they are relatives of someone of
high status.
Answer:
Every culture is coherent and complete within itself.
Answer:
No decision-making style discussed in the textbook can be found in just about every
culture.
Answer:
The use of space is an indication of the attitudes towards privacy.
Answer:
Jurisdiction of dispute settlements should be a part of contract negotiations.
Answer:
A characteristic of the discipline of intercultural communication is that it focuses on
nations.
Answer:
Negotiators who are guests in another country have the advantages of convenience and
well being, since they are treated specially.
Answer:
Communication between international parties is always by memo.
Answer:
Before team members of diverse teams discuss their differences, they should become
aware of their own preferences.
Answer:
In an organization based on credentials, employers emphasize the job qualifications of
the potential employee.
Answer:
In considering task effectiveness, we can see that often communication among members
of teams from collectivist cultures often leads to other-face concerns being considered
in choice of topic for discussion.
Answer:
Since the adaptation of products to different markets concentrates on the product itself,
intercultural business communication competence is not necessary to sell.
Answer:
Muslim cultures are among those in the world that do not value women.
Answer:
The global organization is the best form for international businesses.
Answer:
Low-context managers think that information that is objective has a greater degree of
accuracy.
Answer:
Organizations employ teams frequently, although they do not see effective
decision-making with teams.
Answer:
The timing of verbal exchanges usually indicates who is in charge.
Answer:
One way to communicate about a solution to a problem is through narrative.
Answer:
By law a company must choose the language of the headquarters country as the official
company language.
Answer:
In results cultures like the United States, conflict is not usually viewed as having the
potential to damage relationships.
Answer:
The Foreign Corrupt Practices Act has curtailed gift giving for all businesspeople
working in Brazil.
Answer:
A problem is a problem, defined the same way no matter what the culture.
Answer:
Two key criteria for assessing information are validity and reliability
Answer:
The Japanese office arrangement illustrates the group orientation of the Japanese.
Answer:
Lifetime employment emphasizes individual achievements.
Answer:
The two major Chinese languages are Mandarin and Cantonese.
Answer:
Virtually every aspect of written and oral communication is affected by the cultural
priorities of the communicators.
Answer:
The best way to handle conflict in any culture is to talk it out frankly and openly.
Answer:
A schema is a mental representation about something such as a culture.
Answer:
Throughout the world, women do not achieve key busin
Answer:
A businessperson in Venezuela who has discussions with two different people and
answers the phone, all at the same time, indicates that he has power and connections.
Answer:
The third largest group, in the range of world religions, is the non-religious?
Answer:
The idea that everyone underneath is just the same after all is helpful to business
communication.
Answer:
Power distance in India is high.
Answer:
Paralanguage refers to the sounds we make but not the words we use.
Answer:
Japanese communicators value “hearing one and understanding ten.”
Answer:
As the business environment changes, the intercultural business communication
strategy will change as well.
Answer:
Some say that because English is widely spoken around the globe
a) English will become the universal language in all business transactions in the near
future.
b) there is no need to study any other foreign languages
c) there will be a decline of the use of other languages even by native speakers of other
languages
d) many native English speakers make the assumption that they can do business
everywhere in English.
Answer:
The use of interpreters
a) guarantees that the receiver interprets the message as intended
b) proves that it is a waste of time to study foreign languages
c) can facilitate negotiations if the interpreter is prepared for the negotiation
d) indicates a lack of seriousness about the negotiation
Answer:
The national subsidiary structure
a) Facilitates access of subsidiary managers to managers of functional areas at
headquarters
b) Facilitates communication between various country subsidiaries
c) Provides a good balance between concerns of headquarters and the subsidiaries
d) Decentralizes the communication process.
Answer:
Nonverbal communication signals
a) Are culture specific
b) Change over time
c) Vary within cultures
d) All are correct
Answer:
Islam?
a. has more believers than either Buddhism or Hinduism and is the fastest growing
religion in the United States
b. is older than Buddhism or Hinduism
c. worships the god called Mohammed
d. results in behavior of believers that is the same around the world
Answer:
In Japanese business
a) The supplier and the buyer are equals
b) The supplier has more power than the buyer
c) Suppliers and buyers sign one-year contracts
d) The relationship of buyer and supplier is based on amae.
Answer:
The study of communication across cultures began
a)in France
b)by focusing solely on national surveys
c)by focusing what happens when people from different cultures communicate
d)by being multidisciplinary
Answer:
Which is least true? Intercultural business communication strategy
a) Results from the synergy of culture, business, and communication.
b) Focuses on the creation of a company language.
c) Is influenced by corporate policies.
d) Changes over time.
Answer:
When it comes to saying “no”
a) members of some high-context cultures are not concerned about the loss of face of
those being refused
b) members of some high-context cultures have a hard time actually saying “no”
c) members of low-context cultures prefer to say “no” quickly
d) members of low-context cultures have great concern for loss of face of the person
saying “no”
Answer:
Buddhism?
a. is a system of teachings by its leader, Ghandi, about passive resistance to injustice
and social wrong
b. is a system of teachings about moral and spiritual enlightenment; Gautama is the
Buddha’s name
c. is practiced the same way around the world
d. is an offshoot of Islam; the name of Buddha is unknown
Answer:
There is a suggested relationship between language and the way people think. Which of
the following statements about the relationship is NOT true?
a) it was explored in the late 1950s by Benjamin Whorf
b) it proposes that the categories by which we understand the world are related to the
way we organize language
c) it claims that native speakers of the same language think in similar patterns
d) it proves that speakers of different languages think alike
Answer:
Which of the following statements is not true?
a) In the beginning of the DaimlerChrysler merger, intercultural training focused mostly
on the “how” of culture.
b) The corporate language of DaimlerChrysler is English.
c) Since both Daimler and Chrysler are automobile companies, culture did not play a
significant role in the merger.
d) To facilitate the merger, the company appointed 28 integration teams.
Answer:
High-context cultures
a) rely on information that comes in measurable units
b) view information as externalized, outside of people
c) view information with reference to the context
d) prefer information that is quantifiable
Answer:
In cultures that view group membership as permanent
a) the culture of the group values low-context, explicit communication
b) the members of the group are all about the same age
c) the culture of the group values individual achievement of measurable results
d) responsibilities to other members come before personal rights
Answer:
Common law emphasizes
a) Legal expert opinion
b) Previous rulings in similar situations
c) The law between nations
d) International law
Answer:
Christianity?
a. is the religion of fewer people than Islam
b. is practiced the same way throughout the world
c. has little relevance to social attitudes toward business ventures
d. shares with Islam a common root in Judaism
Answer:
Perception involves
a)recognizing communication signals, paying attention, categorizing them, and
assigning meaning to them
b)speaking and listening–the oral communication skills
c)matching incoming signals with outgoing signals in one’s databank
d)implicit messages that are typical of high-context cultures
Answer:
When biases are acted upon,
a)the result may be discrimination
b)the person acting upon them clearly recognizes that fact
c)communication is clearer
d)the result is typical of modern cultures
Answer:
Cultural generalizations?
a) need to be used carefully to avoid cultural determinism
b) cannot legitimately be used to make predictions about behavior
c) never play a role in cultural determinism
d) are the same thing as stereotypes
Answer:
Being cultures?
a) stress the importance of human beings
b) value stillness, collectedness, and serenity
c) view activity as important for its own sake
d) prefer to fill emptiness with talk and action
e)
Answer:
Geocentric staffing means
a) managers come from any country regardless of cultural origin
b) managers of a subsidiary come from the country of headquarters
c) managers of a subsidiary come from the host country
d) managers come from the same geographic region.
Answer:
The communication model shows
a) a sender transmits meaning through a channel to a receiver
b) the idea travels through the channel to the receiver
c) encoding and decoding takes place with noise
d) the message triggers decoding in the mind of the receiver who assigns meaning to it
Answer:
Robyn Cameron is about to depart for Thailand on a business trip. She has asked for
your help to prepare her. What do you think she should learn before she leaves? You tell
her that Thais value harmony very much in daily exchanges. She knows only three
other facts about Thailand: 1) it is a monarchy and the king and his family are greatly
loved, 2) the majority of Thais are Buddhist and all men must serve two years as
monks, 3) the military enjoys high status and power. You believe Robyn can learn what
she needs to know by answering the following questions based on inferences from these
facts, sometimes called the “3 Ms” of Thailand. Remember to give your answers based
on what Robyn knows.
a) Do you suppose the culture is more collectivist or more individualist? On what do
you base this?
b) Is Thai society hierarchical or horizontal? On what do you base your response?
c) Will form be important or distrusted? Why?
d) Is group membership likely to be permanent or temporary? On what do you base
your answer?
e) Will uncertainty be tolerated or avoided? Why?
f) Do Thais welcome or resist change? On what do you base your answer?
g) Will Robyn be at a disadvantage because she is female? Why?
h) Would you expect Thais to communicate about business in a direct, explicit way or
in an indirect, implicit way? On what do you base your answer?
i) Would you suppose that books and other written sources have authority for learning,
or that first-hand experience carries more weight? Why do you think so?
j) Do you suppose Thais are question-askers or learners from mastering given wisdom?
What in the culture leads you to this conclusion?
k) Do you think age counts for more or less in Thai culture? Why?
l) l.. Do you think the approach to authority would be direct or mediated? On what do
you base your answer?
m) Do you think relationships or results matter more? Why?
n) Should Robyn be prepared for a culture that sees obligation as a burden or as a
benefit? On what do you base your answer?
Answer:
Assertiveness is a positive value in
a) Egalitarian societies
b) Authoritarian societies
c) Hierarchical societies
d) Family-oriented societies
Answer:
Which of the following is an appropriate statement?
a) In high-context cultures social settings are excellent for business dealings because
this places the business into context.
b) People from high-context cultures prefer to establish a personal relationship before
moving on to business.
c) In Arab countries, business people like to invite business partners to their private
homes for entertainment and meeting their families.
d) In the United States, it is not acceptable to discuss business at social functions.
Answer:
The interpretation of obligation as a cultural dimension involves
a) cultural values concerning the environment
b) cultural values concerning achievement of results and group membership
c) the ability of the more affluent party to wait for repayment
d) the rules established by the poorer party
Answer:
Members of negotiating teams are chosen for these reasons, EXCEPT:
a) relationships to high-status people in the organization/country
b) technical expertise
c) friendly openness to a foreign culture
d) language proficiency
Answer:
Understanding another culture:
a)is important for businesspeople because they can appear to be better informed.
b)is best achieved through “do’s and don’ts” lists
c)enables businesspeople to know how foreign associates make sense of their
environment
d)isn’t necessary for businesspeople
Answer:
Who of the following would feel most comfortable with silence during a conversation?
A manager from
a) The United States
b) Germany
c) Great Britain
d) Japan
Answer:
Expectations for negotiation outcomes may include:
a) long-term relationships
b) winning
c) written contracts
d) all of the above
Answer:
Which does not describe American business communication?
a) Clarity is more important than harmony.
b) The goal is to get the message across.
c) The argument should show the logical connection between ideas.
d) Americans want to get a feel for the other person before they start with detailed
business discussions.
Answer:
Language barrier refers to
a) violations of grammatical rules
b) cultural and linguistic violations of communication conventions
c) poor pronunciation
d) the use of an interpreter.
Answer:
Which statement is NOT true of negotiating?
a) it is value free
b) it is a special communication task
c) it occurs when two or more groups have common interests and disagreements about
achieving them
d) it is not static but is dynamic
Answer:
Culture belongs in the communication model
a) at the encoding by the sender
b) at the channel
c) at the decoder by the receiver
d) in every part of the communication process
Answer:
The mode of managing conflict that high-context cultures tend to prefer more than
low-context cultures is
a) competing
b) accommodating
c) winning
d) achieving
Answer:
Define the term paralanguage and discuss the role of paralanguage in intercultural
communication.
Answer:
Why do the conventions and rules for financial communication vary between cultures?
After all, financial information is based on facts.
Answer:
Discuss the two primary reasons for learning about culture for doing business
internationally. Give examples.
Answer:
In what ways can nonverbal communication signals indicate power and status?
Answer:
The text illustrates the intercultural business communication process as the interaction
of three variables: culture, business, and communication. Identify at least five
sub-variables for each of these three components and discuss their impact on the
intercultural business communication process.
Answer:
The possession of information leads to an advantage in all cultures. Explain how
information might be an advantage in an individualist culture and then compare how it
might be an advantage in a collectivist culture. Be sure to mention similarities and
differences.
Answer:
Discuss the impact of specialized terminology such as jargon and sports terminology on
intercultural business communication.
Answer:
Possible modes for managing conflict include competing, collaborating, compromising,
avoiding, and accommodating. Define and explain each one, showing how each is
related to cultural dimensions and characteristics from a specific individualist culture
such as Australia and a specific collectivist culture such as Mexico.
Answer:
Compare and contrast communication in multinational and global organizations. What
are the needs for intercultural business communication competence in each?
Answer:
Discuss how a culture’s view toward knowing and knowledge is related to how people
learn to learn. Use examples to illustrate your discussion?
Answer:
Discuss the distinction (from Gudykunst) between intercultural communication and
cross-cultural communication, and explain how well you believe this distinction works.
Answer:
Discuss typical reactions to an unfamiliar culture: hostility, curiosity, denial, and
cooperation. Give examples.
Answer:
Discuss the statement “Information is power.” Choose two different cultures and use
specific examples.
Answer:
Discuss the cultural implications for dispute settlements. Give specific examples.
Answer:
Define conflict and discuss the five factors that lead to conflict in Western cultures,
relating them to the individualist-collectivist dimension.
Answer:
Discuss the cultural dimension of individualism-collectivism in relation to two cultures
of your choice.
Answer:
Discuss the relationship of beliefs in a culture and religions (belief systems) in this
question: Does a culture adopt a religion because its values are similar to the culture’s
values, or does a religion supply the values to a culture? Choose a specific culture that
has had more than one dominant religion in its history. Keep your answer focused on a
whole culture, not individual personal religious views?
Answer:
Describe the direct plan for organizing messages and discuss the cultural reasons for
preference (or distaste) for it in at least two cultures.
Answer: