B.Input
C.Transmission
D.Data entry
One function in CRM is the sales force automation (SFA) system. What is its purpose?
A.To track all the steps in the sales process
B.To track the movements of salespeople so that, at any moment, the company can
determine where they are located
C.To track products as they move from inventory to the customer
D.To tracks the sales process and the movement of people and products
What is the difference between data and information?
A.There is no difference between the two terms; they can be used interchangeably
B.Data is stored, information is not
C.Information is intelligence, data is not
D.Data is unprocessed and will turn into information once it is processed