Chapter 7
Multiple-choice Items
1. The concept of emotional intelligence was first introduced by:
A. John Gray.
B. Julia Wood.
C. Daniel Goleman
D. Carol Saarni.
E. Paul Ekman.
2. Which one of the following statements is true about emotions?
A. Most emotions are instinctual and universal.
B. We usually respond to a particular event with a single emotion.
C. We experience emotions holistically.
D. Emotions are distinct events that we can identify
E. Recent research has found that emotions are either basic or learned.
3. The ___ view of emotions posits this model: stimulus > physiological response> emotion.
A. organismic view
B. cognitive labeling
C. interactive
D. virtual
E. perceptual
4. The ____ view of emotions is also called appraisal theory.
A. organismic view
B. cognitive labeling
C. interactive
D. virtual
E. perceptual
5. ____ involves controlling the outward expression of emotion.
A. Surface acting
B. Emotional intelligence
C. Cognitive shaping
D. Deep acting
E. Feeling rehearsal
6. Management of what we feel inside ourselves is called:
A. surface acting.
B. emotional intelligence.
C. cognitive shaping.
D. deep acting.
E. feeling rehearsal.
7. We are most likely to engage in emotion work when we:
A. think what we are feeling is inappropriate.
B. want to feel more deeply than we do.
C. thing.
D. are unsure of how we feel.
E. have strong emotional reactions to events.
8. a (n) ____ rule.
A. feeling
B. emotion
C. framing
D. cognitive
E. social
9. Common forms of expressing feelings INEFFECTIVELY include:
A. using genuine emotional language.
B. speaking in generalities.
C. owning feelings.
D. using I language.
E. relying on concrete terms.
10.
A. emotional investments.
B. irrational beliefs.
C. social values.
D. concretely identifying emotions.
E. counterfeit emotional language.
11. According to Albert Ellis, debilitating feelings are often caused by:
A. emotional investments.
B. irrational beliefs.
C. incoherent assumptions.
D. concretely identifying emotions.
E. counterfeit emotional language.
12. Edwina feels a knot in her stomach when she received a low grade on her interpersonal
exam. She believes that she felt the knot because she had a lot of anxiety. Edwina seems to
be engaging in:
A. obsession with shoulds.
B. helplessness.
C. cognitive labeling view of emotions
D. perceptual view of emotions
E. emotional view of emotions
13. All of the following are reasons why we may not express emotions except:
A. social expectations
B. vulnerability
C. protecting others
D. communication problems
14. Morgan does not want to take chemistry, because he knows he will fail the class even before
friends in the class. Morgan is suffering from which fallacy?
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. Fear of catastrophic expectations
15. Laura feels like she needs to look like the models on television and magazines. This causes
her a lot of stress and envy. This example is a fallacy of:
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. Fear of catastrophic expectations
16. Typical effects of this fallacy is that it can make others defensive and can alienate self from
feelings.
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. obsession with shoulds
17. Laura perceives one failure as typical of herself. Sh
Thus, she believes that she will never make a squad in the future. This is an example of this
fallacy
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. Fear of catastrophic expectations
18.
guilt for how others feel.
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. Fear of catastrophic expectations
19. Mandy believes that there is nothing she can do to change how she feels. She is
depressed. Mandy is suffering from which fallacy?
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. Fear of catastrophic expectations
20. Percy wants to throw a party, but thinks that no one will come to the party. He thinks if he
throws a party it will be a disaster. Percy is suffering from which fallacy?
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. Fear of catastrophic expectations
21. Matt wants to join a fraternity, but he thinks that no one will like him. He believes that if he
joins a f
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. Fear of catastrophic expectations
22. Lacy is constantly dissatisfied with herself. She wants to get plastic surgery to get rid of her
huge nose and fat thighs. Lacy is suffering from which fallacy?
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. Fear of catastrophic expectations
23. Chase wants to have an environmental friendly campus. He is constantly trying to change the
recycling program on campus. He has been fixated on finding more efficient ways to
ffering from which fallacy?
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. obsession with shoulds
24. Tasha thinks that it is her fault that her son is acting up in school. She feels guilty for not
Tasha is suffering from which fallacy?
A. perfection
B. overgeneralization
C. helplessness
D. taking responsibility for others
E. Fear of catastrophic expectations
25. According to the cognitive labeling view of emotions, what occurs first?
A. external event
B. physiological response
C. label for response
D. interpreted emotion
E. perception of event
26. According to the perceptual view of emotions, what occurs second?
A. external event
B. physiological response
C. label for response
D. interpreted emotion
E. perception of event
27. According to the cognitive labeling view of emotions, what occurs second?
A. external event
B. physiological response
C. label for response
D. interpreted emotion
E. perception of event
28. According to the perceptual view of emotions, what occurs right before the response?
A. external event
B. physiological response
C. label for response
D. interpreted emotion
E. perception of event
True-false Items
1.
because they teach us how to understand and express emotions.
2. Emotional intelligence is essentially understanding your own feelings.
3. The cognitive labeling view of emotions regards emotions as instinctual responses to
external stimuli.
4. A person who controls outward expression of his or her feelings but does not control the
inner feelings is engaging in deep acting.
5. Expressing feelings is always advisable.
6. Emotional intelligence includes more than being in touch with your feelings.
7. The typical effects of suffering from the fallacy of helplessness are resignation and
depression.
8. Feeling rules define the emotional meaning of situations.
9.
better form of life.
10.
engage in social aggression toward other boys, and they do so using distinctly feminine
rules for expressing aggression.
11. According to Goleman (1995a, 1995b, 1998; Goleman et al., 2002), people who have
high emotional intelligence quotients (EQs) are more likely than people with lower EQs
to create satisfying relationships, to be comfortable with themselves, and to work
effectively with others.
12. Research has found that conventional IQ accounts for no more than 25% of success on
the job, whether the job is copier repairperson, CEO, or scientist.
13. Emotional intelligence is not linked to well-being.
14. Some researchers assert that human experience one kind of emotions: some that are based
in biology and thus instinctual and universal.
15. The organismic view regards emotions as instinctual responses to physiological arousal
caused by external stimuli.
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16. The interactive view of emotions rests on three key concepts: framing rules, feeling rules,
and emotion work.
17. Research on emotions and concluded that blends of emotion are common.
18. We respond differently to the same phenomenon depending on the meaning we attribute
to it
19. According to the cognitive labeling view of emotions, the mechanism that allows this is
language or symbols. This view claims that our labels for our physiological responses
influence how we interpret those responses.
20. Buddhists do not regard death of a body as the end of a person, because the person is
assumed to continue in other forms.
Identification Items
1. Emotional intelligence
2. Self-talk
3. Interactive view of emotions
4. Framing rules
5. Feeling rules
6. Emotion work
7. Counterfeit emotional language
8. Emotions
9. Organismic view of emotions
10. Perceptual view of emotions
11. Surface acting
12. Rational-emotive approach to feelings
Essay Items
1. Define and explain the steps in the rational-emotive approach to feelings. Organize your
essay around a concrete example that allows you to show how each step of the approach
works in practice.
2. Provide an illustration of a specific emotional reaction. Then explain the emotional reaction
using two different theories of emotions discussed in Chapter 7. Finally, provide an
argument for which of the two theories offers a better explanation of the emotional reaction.
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3. Define the concept of emotional intelligence and explain why it may be especially beneficial
in a workplace environment. Be sure to incorporate a specific example to illustrate your
response.
4. Describe a situation where you would (or would not) express an emotion for an ethical
reason. Based on the guidelines for communicating emotions effectively that were raised in
the textbook, discuss how two to three guidelines would influence how to act in the situation.
5. The book discusses six basic fallacies about emotions. Describe the six fallacies and provide
an example of each fallacy.
6. Explain and describe the differences between deep acting and surface acting.
7. Explain and describe feeling rules.
8. Explain and describe framing rules.
9. Explain and describe the perceptual view of emotions.
10. Explain and describe the cognitive labeling view of emotions.
Rejoinders
Multiple-Choice Items
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28. See p. 172.
True-False Items
Identification Items
Essay Items