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Indicate the answer choice that best completes the statement or answers the question.
1. What is the first step in the listening process?
a. Understanding
b. Interpreting
c. Responding
d. Hearing
2. Using verbal and nonverbal messages to show you are not paying attention or understanding is
a. task-oriented listening.
b. pseudo-listening.
c. negative feedback.
d. multitasking.
3. Which statement about remembering is TRUE?
a. Remembering is an important measure of listening effectiveness.
b. We cannot increase our ability to remember.
c. Remembering plays a minimal role in the listening process.
d. Mnemonics decrease our ability to remember.
4. If Bri posts on Facebook while you are talking to her, she is
a. multitasking.
b. action-oriented listening.
c. pseudo-listening.
d. selective listening.
5. Pseudo-listening is
a. effective.
b. appropriate.
c. active.
d. unethical.
6. Your friend Sheila is a very animated communicator and active listener. When she listens to you talk about
your day, she often responds with nonverbal and verbal cues including “ah-ha,” “yes,” and “okay.” What
listening strategy is Sheila using?
a. Mnemonics
b. Empathizing
c. Backchannel cues
d. Multitasking
7. In which form of listening does the listener take in only bits and pieces of information?
a. Pseudo-listening
b. Aggressive listening
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d. Active listening
8. Effective listeners switch between the four listening styles depending on the context.
a. True
b. False
9. You can improve your listening skills by providing positive and timely feedback.
a. True
b. False
10. Which type of listener prefers brief messages?
a. People-oriented listener
b. Time-oriented listener
c. Action-oriented listener
d. Content-oriented listener
11. Effective feedback is
a. appropriate.
b. positive.
c. immediate.
d. All of the options are correct.
12. Which of the following is NOT true about gender and listening styles?
a. Women tend to use action-oriented listening.
b. Women tend to use people-oriented listening.
c. Men tend to use action-oriented listening.
d. Men tend to use time-oriented listening.
13. While listening to a grieving friend, it is wise to avoid
a. being silent.
b. letting the griever vent.
c. using people-oriented listening.
d. engaging in pseudo-listening.
14. Which type of listener listens to establish bonds with and empathy for others?
a. Content-oriented listener
b. Action-oriented listener
c. People-oriented listener
d. Time-oriented listener
15. When listening to a lecture in class, you are most likely listening to
a. comprehend.
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b. provide support.
c. appreciate.
d. discern.
16. Active, effective listeners tend to
a. use content- and people-oriented listening.
b. use action- and time–oriented listening.
c. use all four listening styles, as needed.
d. choose one listening style and stick to it.
17. Cheryl tells her mother about her plans for her upcoming wedding, her recent promotion at work, and her
difficulties with a coworker. Her mother pays close attention when Cheryl talks about the wedding and offers
detailed advice, but tunes out when Cheryl talks about her work. Cheryl’s mother is engaging in
a. selective listening.
b. mental bracketing.
c. passive listening.
d. narcissistic listening.
18. Using backchannel cues such as “uh-huh” signal to the speaker that you are paying attention.
a. True
b. False
19. A person from a collectivistic culture communicating with someone from an individualistic culture would
likely benefit from all of the following EXCEPT
a. using time-oriented listening.
b. being sensitive to time usage.
c. using lengthy, detailed explanations.
d. using action-oriented listening.
20. In class you sit up front and act as if you are listening by maintaining eye contact and nodding in agreement
with your instructor. However, your mind is far away and not focused on the lecture. You are demonstrating
a. passive listening.
b. selective listening.
c. narcissistic listening.
d. pseudo-listening.
21. Your habitual patterns of listening behaviors are your
a. listening style.
b. listening functions.
c. listening barriers.
d. listening process.
22. Men tend to use
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a. action-oriented listening.
b. people-oriented listening.
c. listening to discern.
d. listening to provide support.
23. Which is a barrier to effective listening?
a. Providing timely, immediate feedback
b. Adapting your listening to different situations
c. Failing to manage distractions
d. Being aware of your listening style
24. A person demonstrating active and effective listening does NOT
a. maintain eye contact.
b. delay feedback.
c. listen for specific details.
d. empathize with the speaker.
25. Listening involves only a single act.
a. True
b. False
26. If Simon Cowell, a judge on America’s Got Talent, listens specifically to a contestant’s vocal quality, what
listening function is he demonstrating?
a. Listening to discern
b. Listening to appreciate
c. Listening to analyze
d. Listening to comprehend
27. Listeners who are able to multitask demonstrate more effective listening.
a. True
b. False
28. What is the ability to recall information?
a. Comprehending
b. Feedback
c. Mnemonics
d. Remembering
29. The shifting of attention between many different things at once is
a. mnemonics.
b. pseudo-listening.
c. multitasking.
d. selective listening.
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30. Which listening styles are generally preferred by people in individualistic cultures?
a. Action- and time-oriented listening
b. Time- and people-oriented listening
c. People- and action-oriented listening
d. People- and content-oriented listening
31. A person from an individualistic culture communicating with someone from a collectivistic culture would
be wise to do all of the following EXCEPT
a. adopt a people-oriented listening style.
b. provide positive feedback.
c. emphasize areas of commonality.
d. use time-oriented listening.
32. Loni’s boyfriend, Rick, often asks what she predicts will happen in one of their favorite TV shows, but when
she does, he laughs and calls her ideas ridiculous. Rick is engaging in
a. pseudo-listening.
b. aggressive listening.
c. active listening.
d. selective listening.
33. Pseudo-listening occurs when listeners behave as if they are paying attention when they really are not.
a. True
b. False
34. The reason or purpose for listening is (the)
a. listening style.
b. mnemonics.
c. backchannel cues.
d. listening function.
35. Remembering is not a necessary part of the listening process.
a. True
b. False
36. Effective listening first requires understanding denotative meanings.
a. True
b. False
37. Listening is a comprehensive six-step process.
a. True
b. False
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38. Women’s preference for people-oriented listening is stronger than men’s preference for action-oriented
listening.
a. True
b. False
39. Using the phrase “Roy G. Biv” to recall the colors of the rainbow is an example of
a. mental-bracketing.
b. mnemonics.
c. paraphrasing.
d. backchannel cues.
40. Which process involves hearing, understanding, responding to, interpreting, evaluating, and remembering
information?
a. Feedback
b. Listening
c. Discerning
d. Analyzing
41. Listening is a passive activity.
a. True
b. False
42. In individualistic cultures, time– and action-oriented listening is prevalent.
a. True
b. False
43. We spend more time listening than any other type of communication activity.
a. True
b. False
44. Women tend to favor people-oriented listening.
a. True
b. False
45. Janis listens to country music on her iTunes playlist purely for pleasure. Which function of listening is she
illustrating?
a. Listening to analyze
b. Listening to provide support
c. Listening to discern
d. Listening to appreciate
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46. What communicates attention and comprehension to a speaker?
a. Understanding
b. Responding
c. Interpreting
d. Remembering
47. Listeners who attend to what others say only to attack or ambush them are engaged in
a. pseudo-listening
b. aggressive listening.
c. active listening.
d. selective listening.
48. Backchannel cues are an effective method for offering positive feedback to a speaker.
a. True
b. False
49. Men are more likely to use content-oriented listening.
a. True
b. False
50. If your friend tells you about his bad day, you are likely to listen to provide support.
a. True
b. False
51. Many people take listening for granted, believing it just happens.
a. True
b. False
52. In collectivistic cultures, people-oriented and content-oriented listening styles are prevalent.
a. True
b. False
53. What is the process of identifying connotative meanings called?
a. Interpreting
b. Evaluating
c. Discerning
d. Listening
54. What listening function would be most appropriate if your sister, who is very shy, decided to sing a song at
your local karaoke bar?
a. Listening to discern
b. Listening to analyze
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c. Listening to comprehend
d. Listening to provide support
55. Abbreviations, words, simple phrases, ideas, or images that aid memory are called
a. mnemonics.
b. positive feedback.
c. listening functions.
d. multitasking.
56. When Mark’s boyfriend is upset, Mark carefully listens to not only the words his boyfriend is saying but
also how they are said. Mark is listening to
a. provide support.
b. appreciate.
c. comprehend.
d. analyze.
57. The process of recognizing denotative meanings is
a. hearing.
b. interpreting.
c. understanding.
d. listening.
58. Which is the process of reviewing information for accuracy and validity?
a. Understanding
b. Evaluating
c. Discerning
d. Analyzing
59. Desiree actively evaluates and mentally critiques the information in her communication professor’s lecture.
Desiree is listening to
a. discern.
b. support.
c. analyze.
d. comprehend.
60. Which of the following is NOT true about feedback?
a. It can be positive.
b. It can be negative.
c. It can occur while others are speaking.
d. It occurs only after others speak.
61. If your friend solicits your opinion on how to handle his relational difficulties only to then discount and
dismiss your opinion, he is demonstrating aggressive listening.
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a. True
b. False
62. Active listening involves
a. managing your feedback.
b. adapting your listening to different speakers and situations.
c. recognizing the value of silence.
d. All of the options are correct.
63. The use of verbal and nonverbal communication to signal attention and understanding is
a. people-oriented listening.
b. selective listening.
c. multitasking.
d. positive feedback.
64. Which type of listener prefers clear, focused messages?
a. Content-oriented listener
b. People-oriented listener
c. Time-oriented listener
d. Action-oriented listener
65. Collectivistic cultures tend to value
a. action- and time-oriented listening.
b. time– and people-oriented listening.
c. people- and action-oriented listening.
d. people- and content-oriented listening.
66. Which of the following is a type of ineffective listening?
a. Active listening
b. Selective listening
c. Evaluating
d. Analyzing
67. In an individualistic culture such as the United States, listeners often have quicker, blunter reactions.
a. True
b. False
68. Which type of listener prefers to be intellectually challenged and seeks to evaluate messages?
a. Time-oriented listener
b. Content-oriented listener
c. Action-oriented listener
d. People-oriented listener
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69. What would you recommend to your friend who is doing poorly in her chemistry class because she checks
social media regularly in class?
a. Provide more feedback.
b. Use pseudo-listening.
c. Listen to everything.
d. Avoid multitasking.
70. Pretending to listen when you are not actually paying attention is known as
a. pseudo-listening.
b. selective listening.
c. aggressive listening.
d. active listening.
71. Selective listening is a useful way to overcome the barriers to listening.
a. True
b. False
72. If Ben is having relationship problems, what listening function and style would you recommend his friend
Stefan use with him?
73. What two styles of listening are typical of a person from a collectivistic culture?
74. List and explain two strategies for improving recall and memory.
75. What should you avoid and what should you do when listening to someone who needs a sympathetic ear?
76. Identify two ways aggressive listening can impact those who engage in it.
77. Identify the six stages of listening.
78. Compare the differences between how women and men listen.
79. List and explain two challenges or barriers to effective listening.
80. How can mnemonics help increase our ability to remember or recall information?
81. What are three barriers to active listening? Explain each of them.
82. Explain strategies we can use to become more active listeners.
83. Identify and explain the four styles of listening.
84. What is the value of empathy in listening?
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85. How does culture impact listening styles?
86. What are the four qualities of good feedback?
87. Define the listening process.
88. What is the difference between positive and negative feedback?
89. Marcie tells James about her recent trip to Canada. In response, James makes fun of Marcie’s trip and says
that his trip to Europe was much better. What form of ineffective listening is James displaying? What should he
do differently?
90. Identify the four listening styles.
91. Identify the five functions of listening.
92. What is the difference between hearing and listening?
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Answer Key
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