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Chapter 6
Multiple-Choice Items
1. .
A. 1/8
B. 1/4
C. 1/3
D. 1/2
E. 3/4
2. Lawrence is having trouble listening effectively in his advanced philosophy course. Usually
he listens well in class, but the professor in this case is so full of information and he presents
such complicated ideas that Lawrence has difficulty following and retaining the lectures.
Lawrence is experiencing a listening obstacle known as:
A. message overload.
B. preoccupation.
C. message complexity.
D. prejudgment.
E. noise.
3. As soon as the news program begins an interview with the president, Dolores quits paying
A. message overload.
B. prejudgment.
C. preoccupation.
D. message complexity.
E. noise.
4. During a student speech, the campus landscapers begin mowing the lawn, making the
g _____, one listening
obstacle.
A. message overload
B. prejudgment
C. preoccupation
D. message complexity
E. noise
5. As the meeting stretches to three hours, Julie starts to experience a listening obstacle that
involves fatigue, hunger, and having trouble summoning the energy needed to listen closely.
This is an example of _____________.
A. lack of effort
B. disremembering
C. reacting to emotionally loaded language
C. imposing preconceptions
E. not adapting to diverse listening styles
6.
what they say. She lets much of their communication just go in one ear and out the other
without her ever listening. However, when her mother mentions going shopping to get some
new clothes and good novels for Deena to take back to school, Deena listens attentively. This
is an example of ____, one form of nonlistening.
A. defensive listening
B. literal listening
C. selective listening
D. ambushing
E. pseudolistening
7.
Barton said. Matt has engaged in:
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
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8.
communication is an example of:
A. using minimal encouragers.
B. relying on mnemonics.
C. paraphrasing.
D. listening for pleasure.
E. listening for complexity.
9. While listening to her
A. using minimal encouragers.
B. relying on mnemonics.
C. paraphrasing.
D. listening for pleasure.
E. listening for complexity.
10. Chelsea does
information being presented so she can write a report on the presentation. This is an example
of ________.
A. Adapting
B. Listening for information
C. Listening for pleasure
D. Being mindful
E. Carefully selecting
11. While listening to the lecture, Carlos begins to think about the things he needs to do after
class, but stops himself and consciously focuses himself on the information being presented
in the lecture and takes in as much as he can. This is an example of ________.
A. being mindful
B. selecting
C. interpreting
D. diverting
E. perceiving
12. A mnemonic is ________.
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A. an open-ended question
B. a specific type of noise that deters listening
C. a responsive type of listening
D. a form of mindfulness
E. a memory aid
13. Listening skills need to be modified according to the goals, situations, and people to whom
we are listening. Using different listening skills when listening for information and for
relationship listening is known as _____.
A. development of responses
B. selected passages
C. adapting listening appropriately
D. critical points of communication
E. background noise
14. Two broad types of barriers to mindful listening are obstacles in the communication situation
and obstacles in the communicators. Some examples of these obstacles are.
A. being open to the person, concentrating on what the person is saying, and
refocusing on what is being said
B. message overload, message complexity, noise, preoccupation, and prejudgment
C. giving nonverbal responses, evaluating your listening, and avoidance of reframing
D. being wide awake, not letting your thoughts drift, and attending fully
E. paying attention, adopting an involved posture, keeping eye contact, and
indicating interest in what the other person says
15. A form of nonlistening is________, which involves focusing only on particular parts of
communication.
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
16.
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sponse illustrates
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
17. This involves perceiving personal attacks, criticism, or hostility in communication that is not
critical or mean-spirited.
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
18.
think and I can tear
Barton said. Matt has engaged in:
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
19. This involves very careful listening
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
20. As Krista listens very carefully to her teammate Carl as he describes a marketing campaign.
When Carl finishes, Kr
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campaign by the end of the month. You forgot that we lose two workdays for the annual
retreat next week. Besides, your plan calls for some outsourcing. Where are you getting the
funds for that
them and work with him but to identify weak spots and attack them. This is an example of:
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
21. People who only focus on particular parts of communication are engaging in _______.
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
22. This involves listening only for content and ignoring the relationship level of meaning.
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
23. As soon as Laura finishes speaking about a dress she bought, Matt listens long enough to see
how much she spent and attacks her for spending money. Laura feels like she was assaulted.
Matt has engaged in:
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
24.
communicated on the relationship level.
A. defensive listening.
B. pseudolistening.
C. selective listening.
D. ambushing.
E. literal listening.
True-False Items
1. The costs of poor listening in the workplace are minimal.
2.
3. Literal listening involves focusing only on the relationship-level meaning of a message.
4. Listening skill is ranked as the single most important feature of effective managers.
5. Being mindful starts with a decision to attend fully to another person.
6. A multi-tasker can be mindful when listening to a speaker and check text messages at the
same time.
7. Selective listening is effective because we focus on the most important parts of a
message.
8. Ambushing is listening carefully for the purpose of attacking a speaker.
9. The only guidelines in listening for pleasure are to be mindful and control distractions.
10. Ambushers listen intently to gather ammunition they can use to attack a speaker.
11. Not surprisingly, people who engage in ambushing tend to arouse defensiveness in
others.
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12. The final form of nonlistening is literal listening, which involves listening only for
content and ignoring the relationship level of meaning.
13.
connections with them.
n. When we listen literall
what they say or to endorse them as people.
15. Situational obstacles include message overload, message complexity, and noise.
16. With selective listening,
and rivet our attention to topics that do interest us.
17. Selective listening also occurs when we reject communication that makes us uneasy.
18. Defensive listening, which is perceiving personal attacks, criticism, or hostility in
communication that is not critical or mean-spirited.
19. Some people are generally defensive, expecting criticism from all quarters.
Identification Items
1. Hearing
2. Listening for pleasure
3. Responding
4. Pseudolistening
5. Literal listening
6. Ambushing
7. Defensive listening
8. Monopolizing
9. Mindfulness
10. Remembering
11. Minimal encouragers
12. Selective listening
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Essay Items
1. Discuss mindfulness and its pertinence to effective listening in interpersonal communication.
In your discussion, indicate whether mindfulness is a technique or an attitude and explain
how we express our mindfulness to others with whom we are interacting.
2. Chapter 6 indicates it is important to be supportive when responding to people we care about.
Explain what supportiveness means by discussing its relationship to agreeing with others (are
the two the same?). Also, in your response describe specific communication behaviors that
can be used to demonstrate supportiveness.
3. Chapter 6 states that effective listening varies according to listening purposes and people
with whom we interact. Explain how we adapt styles and behaviors of listening to diverse
situations and individuals.
4. Discuss how listening can be influential in the workplace and how listening may influence
career advancement.
5. Monopolizing is a form of nonlistening. Define monopolizing and describe two tactics that
are typical of monopolizing.
6. Explain and describe the listening process.
7. Name and explain the external obstacles to listening.
8. Name and explain the internal obstacles to listening.
9. Name and explain the obstacles to effective listening that combine to create six forms of
nonlistening.
10. Discuss what the research says about multi-tasking.
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Rejoinders
Multiple-Choice Items
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True-False Items
Identification Items
Essay Items