Instructor Resource
Duck, Communication in Everyday Life: The Basic Course Edition With Public
Speaking, 3e
SAGE Publishing, 2021
8. Active listening is generally sufficient for effective communication.
9. Critical evaluation encompasses every aspect of daily life and all symbolic activity.
10. All listening situations entail one objective.
11. Past experience with the source becomes an obstacle to listening when previous
encounters with the message source lead people to ignore the message.
12. Hearing a word that elicits a strong negative response, such as a racial slur, and
focusing on your feelings about that word rather than fully attending to the rest of the
message is an example of factual diversion.
13. Content listening occurs when you focus solely on the surface level of meaning and
fail to recognize or engage in determining deeper levels of meaning.
Instructor Resource
Duck, Communication in Everyday Life: The Basic Course Edition With Public
Speaking, 3e
SAGE Publishing, 2021
14. The temperature of a room can distract you from fully listening if it happens to be
uncomfortably warm or cool. This is an example of environmental distractions.
15. Critical listening can just as easily result in a positive as a negative valuation of a
message.
16. Employers frequently rank listening as one of the most sought-after skills.
17. When both partners engage in effective listening, they tend to have more
successful, longer-lasting, and more positive relationships.
18. Wandering thoughts are caused not necessarily by lack of interest in the topic but
rather by the connection between the rate of speech and the ability to process
information, which can directly affect listening comprehension.
19. Listeners process information at a rate of between 100 and 150 words per minute.
20. An effective way to overcome this obstacle is to take advantage of the extra time by
Short Answer
1. What word is used to describe your reaction to the communication of another
person?
2. Give an example of listening in order to gain and comprehend information.
3. What is the objective of such listening experiences as listening to music or listening to
birds chirp?
4. What word describes the part of the active listening process when you perceived and
focus on stimuli?
5. When a message is free of internal contradiction and is in harmony with information
known to be true, it is described as having ______.
6. Boilerplate apologies from the bank/airline/hotel after receiving a complaint is an
example of what type of listening?
7. When you recognize, understand, and address the interconnection of relationships
and communication during the listening process, you are practicing what type of
listening?
8. When the material being provided can be confirmed by other sources or means, it is
an indication of ______.
9. The skilled, engaged ______ listener has a key advantage over everyone else who
Instructor Resource
Duck, Communication in Everyday Life: The Basic Course Edition With Public
Speaking, 3e
SAGE Publishing, 2021
believes the one directional and simplistic view of communication as only about
speaking and writing
10. ______ occurs when people focus on the points of a message that correspond with
their views and interests and pay less attention to those that do not.
11. ______ occurs when so much emphasis is placed on attending to every detail of a
message that the main point becomes lost.
12. ______ result from auditory and visual characteristics of the message source. Vocal
characteristics can distract you from listening to someone’s message.
13. A ______ appears legitimate but is actually based on faulty reasoning or insufficient
evidence.
14. Evaluating the ______ of the message is assessing the extent to which it seems
legitimate.
Instructor Resource
Duck, Communication in Everyday Life: The Basic Course Edition With Public
Speaking, 3e
SAGE Publishing, 2021
15. Evaluating the ______ of the message indicates that the material being provided
can be confirmed by other sources or means.
16. ______ listening is a common listening style in a society so focused on deadlines,
time, and delivery.
17. ______ is the passive physiological act of receiving sound; it takes place when
sound waves hit your eardrums.
18. ______ is the active process of receiving, attending to, interpreting, and responding
to symbolic activity.
19. ______ remains the least taught and most taken for granted type of communication
skill.
20. One of the most recent studies examining the amount of time spent listening found
that people dedicate nearly ______ hours daily to listening-related activities, such as
talking with friends, attending class, participating in a business meeting, or listening to
Essay
1. Define critical listening.
2. Define one context in which listening is important in your life, and explain why it is
important.
3. Identify the communication behaviors one should demonstrate in therapeutic
listening.
4. Identify the difference between hearing and listening.
5. Define the difference between engaged and disengaged listening.
6. Describe relational development and enhancement as a listening objective.
7. Wandering thoughts—also known as daydreaming—can be caused by lack of
interest in the topic being presented, but not always. Give another reason for such lack
of attention and how it can be overcome.
8. Describe intrapersonal and interpersonal listening as components of listening in
religion and spirituality.
Instructor Resource
Duck, Communication in Everyday Life: The Basic Course Edition With Public
Speaking, 3e
SAGE Publishing, 2021
9. Describe the primary and secondary functions of reflecting, sometimes referred to as
paraphrasing, as components of active listening.
10. Describe how listening is a fundamental element of health care.
11. Explain the listening obstacle of experiential superiority.
12. Explain the listening obstacle of egocentric listening.
13. Explain the listening obstacle of selective listening.
13. Explain the listening obstacle of content (representational) listening.
14. Explain semantic diversion.
15. Explain the difference between a medium distraction and a source distraction.
16. Explain factual diversion.
17. Explain how you can evaluate the evidence of an argument as a critical listener.
18. Explain the components of the relational listening approach known as “person–
centeredness”.
19. Identify the communication behaviors one should demonstrate in relational
development and enhancement.
20. What are two purposes of reflecting?
21. With relational listening, list three questions to consider when receiving a message.