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Indicate the answer choice that best completes the statement or answers the question.
1. Hugging a friend you haven’t seen for a long time is an example of
a. Functional-professional touch
b. Social-polite touch
c. Friendship-warmth touch
d. Love-intimacy touch
2. Beth raises her voice and increases her volume on the word stop when she tells her two-year-old daughter,
“Please STOP throwing your bottle.” How is Beth’s nonverbal communication functioning in this situation?
a. Repeating the verbal message
b. Contradicting the verbal message
c. Spotlighting the verbal message
d. Enhancing the verbal message
3. Which type of gesture controls turn-taking in conversation?
a. Illustrators
b. Adaptors
c. Regulators
d. Emblems
4. While communicating with someone from a high-contact culture, it would be wise
to remember to
a. avoid gazing.
b. avoid touch.
c. maintain close physical proximity.
d. maintain social distance.
5. When nonverbal messages contradict verbal messages, people tend to believe the verbal messages more.
a. True
b. False
6. Which of the following statements about nonverbal communication is TRUE?
a. Gender does not influence nonverbal communication.
b. Nonverbal communication uses a single channel.
c. Nonverbal communication is usually clearer than verbal communication.
d. Nonverbal communication conveys more meaning than verbal communication.
7. Objects you possess that help express your identity to others are
a. adaptors.
b. emblems.
c. artifacts.
d. illustrators.
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8. The feeling of emotional bonding or union between ourselves and others is
a. affect.
b. intimacy.
c. haptics.
d. proxemics.
9. If during a medical exam, your physician maintains a neutral face when she finds a serious problem, what
type of behavior is she demonstrating?
a. An incongruent message
b. Kinesics
c. An affect display
d. Dominance
10. Speech rate and volume are elements of vocalics.
a. True
b. False
11. When Amy’s friend finishes giving his presentation, Amy tells him “You did great” and gives him a thumbs
up. How is Amy’s nonverbal communication functioning in this situation?
a. Replacing the verbal message
b. Contradicting the verbal message
c. Repeating the verbal message
d. Spotlighting the verbal message
12. Which of these illustrates the importance of facial expressions in nonverbal communication?
a. Adaptors
b. Emblems
c. Emoticons
d. Illustrators
13. When communicating online, typing in all capital letters is the nonverbal equivalent of
a. rich tone.
b. fast rate.
c. high pitch.
d. loud volume.
14. When Maria consoled her boyfriend after his grandmother passed away by holding his hand and giving him
a hug, what physical distance zone was she using?
a. Intimate space
b. Personal space
c. Social space
d. Public space
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15. Affect displays are primarily displayed through (the)
a. hands.
b. eyes.
c. face.
d. touch.
16. When Lyle and his girlfriend engage in public displays of affection such as holding hands, hugging, and
kissing, what type of touch are they using?
a. Sexual-arousal touch
b. Social-polite touch
c. Friendship-warmth touch
d. Love-intimacy touch
17. To increase your ability to interpret and understand nonverbal communication, you should
a. consider the context.
b. consider the other person’s culture.
c. practice perception-checking.
d. All of the options are correct.
18. Verbal and nonverbal behaviors that are consistent with one another are called
a. high-contact.
b. congruent messages.
c. illustrators.
d. emblems.
19. During Steve’s presentation to the class, he constantly scratches his head and adjusts his tie. What type of
gestures is he using?
a. Illustrators
b. Regulators
c. Adaptors
d. Emblems
20. What type of culture prefers infrequent touching, little shared gaze, larger physical distance, and indirect
body orientation?
a. Haptic culture
b. Proxemic culture
c. High-contact culture
d. Low-contact culture
21. Marya notices her manager hunched over her workstation holding her head up with her hands and asks her,
“Are you okay? You look upset.” Her manager replies, “I’m fine.” The manager is illustrating
a. affect displays.
b. an incongruent message.
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c. a congruent message.
d. a congruent message.
e. vocalics.
22. Eye contact can communicate interest, affect, hatred, or aggression.
a. True
b. False
23. Verbal communication conveys more meaning than nonverbal communication.
a. True
b. False
24. Nonverbal communication through touch is called
a. haptics.
b. proxemics.
c. kinesics.
d. vocalics.
25. Which physical distance zone would you maintain when talking with one of your close yet platonic friends?
a. Intimate space
b. Personal space
c. Social space
d. Public space
26. Compared to verbal communication, nonverbal communication is
a. more clear.
b. single-channeled.
c. more intentional.
d. more trusted.
27. Research suggests that women are better than men at both sending and receiving nonverbal messages.
a. True
b. False
28. Behaviors used to exert power and influence over others communicate
a. dominance.
b. deception.
c. aggression.
d. anger.
29. If you point in a particular direction while providing someone directions, in what way are you using
nonverbal communication?
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a. Replacing the verbal message
b. Repeating the verbal message
c. Spotlighting the verbal message
d. Contradicting the verbal message
30. Submissiveness is characterized by all of the following EXCEPT
a. taking up less space.
b. looking down or away.
c. allowing others to invade your space.
d. direct gaze.
31. Dominance can be demonstrated by all of the following EXCEPT
a. claiming more personal space.
b. avoiding eye contact.
c. orienting the body away from another person.
d. frowning.
32. Before Mark departs for service in Iraq, he tells his girlfriend her loves her and hugs her. How is his
nonverbal communication functioning in this situation?
a. Replacing the verbal message
b. Contradicting the verbal message
c. Spotlighting the verbal message
d. Enhancing the verbal message
33. During a game, Coach Baker forms a “T” with his hand, directing it to the umpire to indicate a time-out.
What type of gesture is he displaying?
a. Emblem
b. Illustrator
c. Regulator
d. Adaptor
34. When communicating with someone from a low-contact culture, it is wise to
a. maintain a direct body orientation.
b. maintain an erect posture.
c. relax your posture.
d. avoid physical contact.
35. The willingness to allow others to exert power over you is
a. personal space.
b. submissiveness.
c. dominance.
d. intimacy.
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36. Verbal and nonverbal behaviors that have contradictory meanings are called
a. affect displays.
b. artifacts.
c. incongruent messages.
d. kinesics.
37. Research suggests that women are more territorial than men.
a. True
b. False
38. Nonverbal communication involves multiple channels.
a. True
b. False
39. Nonverbal communication can be ambiguous because it is governed by rules that vary across cultures.
a. True
b. False
40. Which type of gesture accents verbal messages?
a. Emblems
b. Adaptors
c. Illustrators
d. Regulators
41. Nonverbal communication can be used to
a. express emotion.
b. present your self.
c. manage interaction.
d. All of the options are correct.
42. What is the study of body movement, gestures, and facial expressions called?
a. Kinesics
b. Haptics
c. Proxemics
d. Vocalics
43. Business partners Arnetta and Xavier are designing their new office space and furnishings. They want to
communicate success and impress visiting clients, so they choose high-quality hardwood flooring and elegant
furniture. Which aspect of nonverbal communication does this illustrate?
a. Fixed environmental features
b. Semi-fixed environmental features
c. Both fixed and semi-fixed environmental features
d. Neither fixed nor semi-fixed environmental features
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44. Transmission of meaning through nonspoken physical and behavioral cues is
a. nonverbal communication.
b. affect displays.
c. haptics.
d. proxemics.
45. When you practice nonverbal inhibition, you
a. attempt to show dominance.
b. attempt to be more nonverbally expressive.
c. increase your affect displays.
d. limit or control your nonverbal behavior.
46. The number one response given by convicted muggers when asked what they looked for in potential victims
was
a. eye contact.
b. facial expressions.
c. posture.
d. personal space.
47. If Raul’s girlfriend reports she is not scared, yet she grips his hand tightly and her eyes are glued wide open,
he will believe her actions more than her words.
a. True
b. False
48. Intentional or unintentional nonverbal behaviors that depict actual or feigned emotion are called
a. illustrators.
b. adaptors.
c. vocalics.
d. affect displays.
49. Research suggests that men are better than women at using and understanding nonverbal communication.
a. True
b. False
50. Which of these is NOT a physical distance zone?
a. Personal space
b. Public space
c. Intimate space
d. Individual space
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51. Members of a high-contact culture engage in more eye contact, frequent touching, and close proximity
while talking.
a. True
b. False
52. The physical distance we use when communicating is called
a. proxemics.
b. kinesics.
c. haptics.
d. vocalics.
53. Research suggests that facial cues are the most important form of communication for forming impressions.
a. True
b. False
54. Physical characteristics and appearance play a minimal role in nonverbal communication.
a. True
b. False
55. Telling a friend “I loved that movie” while rolling your eyes to indicate that you didn’t really love the movie
is an example of your nonverbal communication
a. enhancing the verbal message.
b. contradicting the verbal message.
c. replacing the verbal message.
d. spotlighting the verbal message.
56. Tone, pitch, loudness, and rate are all components of
a. haptics.
b. vocalics.
c. proxemics.
d. kinesics.
57. Trey asks his partner, Mario, if he is angry. Mario replies by shouting, “I’m not angry! What are you talking
about?” How is Mario’s nonverbal communication functioning in this situation?
a. Repeating the verbal message
b. Contradicting the verbal message
c. Enhancing the verbal message
d. Replacing the verbal message
58. Men smile more often than women.
a. True
b. False
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59. Of all the body movements, facial expressions convey the most information and have
the most impact.
a. True
b. False
60. Which type of gesture substitutes for verbal messages?
a. Illustrators
b. Regulators
c. Adaptors
d. Emblems
61. Which behavior communicates submissiveness?
a. Making eye contact
b. Smiling
c. Taking up as much space as possible
d. Not allowing others to invade your space
62. Guidelines that govern the appropriate use and expression of emotion are called
a. nonverbal inhibition.
b. affect displays.
c. display rules.
d. congruent messages.
63. Which type of gesture satisfies a psychological or physical need?
a. Emblem
b. Adaptor
c. Illustrator
d. Regulator
64. When Miranda’s athletic trainer wrapped her ankle with an elastic bandage after she twisted her ankle, what
type of touch was the trainer using?
a. Functional-professional touch
b. Social-polite touch
c. Friendship-warmth touch
d. Love-intimacy touch
65. If a friend becomes impatient as you tell your story and points to his watch, what type of nonverbal
communication is he using?
a. Illustrator
b. Regulator
c. Adaptor
d. Emblem
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66. Nonverbal communication tends to be more trusted than verbal communication.
a. True
b. False
67. If while driving you are cut off by another driver and flip them “the bird,” you are using an illustrator.
a. True
b. False
68. What physical distance zone is appropriate for use in a workplace?
a. Intimate space
b. Personal space
c. Social space
d. Public space
69. Affect displays can be unintentional or intentional.
a. True
b. False
70. Your friend tells you about a phone call she had with her mother. As she does so, she holds her hand up to
her ear as to demonstrate a telephone. What type of gesture is she using?
a. Illustrator
b. Regulator
c. Adaptor
d. Emblem
71. One can communicate dominance or submissiveness nonverbally.
a. True
b. False
72. Nonverbal communication can be intentional or unintentional.
a. True
b. False
73. Research suggests that men tend to use more physical space than do women.
a. True
b. False
74. Which is true about women’s use of nonverbal communication?
a. Women smile more.
b. Women gaze more.
c. Women are more facially expressive.
d. All of the options are correct.
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75. Joachin is telling his parents about a funny cat video he saw online. When he describes the video, he
imitates the cat’s actions. How is Joachin’s nonverbal communication functioning in this situation?
a. Replacing the verbal message
b. Enhancing the verbal message
c. Repeating the verbal message
d. Spotlighting the verbal message
76. What type of culture prefers frequent touching, shared gaze, close physical proximity, and direct body
orientation?
a. Low-contact culture
b. High-contact culture
c. Proxemic culture
d. Haptic culture
77. When Kim’s boyfriend tells her that he loves her while staring aimlessly at the TV instead of at her, she is
more likely to
a. ignore his behavior.
b. believe his nonverbal communication.
c. believe his verbal communication.
d. believe neither his verbal nor nonverbal communication.
78. If you were asked to deliver a presentation to incoming first-year students at your college, which physical
distance zone would you use?
a. Intimate space
b. Personal space
c. Social space
d. Public space
79. Which type of touch is most appropriate when you are hoping to acknowledge another person according to
the norms or rules of a society?
a. Social-polite touch
b. Love-intimacy touch
c. Functional-professional touch
d. Friendship-warmth touch
80. Women typically gaze more at others during interaction than do men.
a. True
b. False
81. What are three ways to communicate dominance?
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82. What is an affect display? Give an example.
83. Define and explain proxemics and the four physical distance zones.
84. What is a regulator? Provide an example.
85. Define and give an example of haptics.
86. Why are nonverbal messages believed more than verbal messages?
87. What is an emblem? Provide an example.
88. What is an adaptor? Provide an example.
89. Briefly explain the key differences between verbal with and nonverbal communication.
90. Identify and explain the difference between fixed and semi-fixed environmental features. Provide an
example of each.
91. What is an illustrator? Provide an example.
92. Explain the difference between congruent and incongruent messages.
93. How does gender affect nonverbal communication?
94. What are three ways to communicate submissiveness?
95. What is the difference between pitch and loudness?
96. Identify two methods for checking one’s nonverbal attributions.
97. Briefly explain at least two strategies that you can use to effectively use nonverbal communication skills.
98. What is vocalics? Provide an example.
99. Name the four physical distance zones.
100. What is an artifact? Give two examples.
101. How does culture affect nonverbal communication?
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Answer Key
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