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1.
Listening is the conscious act of receiving, constructing meaning from, and ________ to
messages.
2.
Paying attention to certain messages and ignoring others is called ________ ________.
3.
Anything that competes for the attention you are trying to give to something else is
called a listening ________.
4.
Setting listening ________ helps active listeners get the most from the speaker’s
message.
5.
________ ________ is the open sharing of ideas in an atmosphere of respect.
6.
When offering constructive feedback, be honest, fair, compassionate, and ________ in
your criticism.
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Answer Key