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Indicate the answer choice that best completes the statement or answers the question.
1. If you use social media to find information or make reservations, you are using communication to meet
instrumental goals.
a. True
b. False
2. Hashtag activism allows you to engage with people outside your intimate networks of family and friends.
a. True
b. False
3. Which of these involves sending of messages to large, anonymous audiences?
a. Hashtag activism
b. Mass media
c. Social media
d. Synchronous communication
4. All-caps “shouting” and blunt or inappropriate online communication occur as a result of empathy deficits.
a. True
b. False
5. One difference between mass and social media is that the audience is mostly known in
mass media.
a. True
b. False
6. The exchange of messages in real time is
a. synchronous communication.
b. asynchronous communication.
c. mass communication.
d. mediated communication.
7. Julian has emotional reactions to some of his father’s texts and is known for responding quickly and
sometimes rudely. What can he do to avoid responding in a way that he will regret?
a. Respond via phone call
b. Stop texting
c. Create drafts
d. Respond face–to-face
8. Mass media and social media are both types of mediated communication.
a. True
b. False
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9. What causes online disinhibition?
a. Online communication is often anonymous.
b. Online communication lacks immediate nonverbal feedback.
c. Online communication can make you feel invisible.
d. All options are correct.
10. Connor posts a YouTube video of himself singing a song he wrote and playing the guitar. In the comments
section, someone he has never met begins to post insulting comments about his appearance and saying he
should never sing in public again. Connor’s friends come to his defense and become embroiled in a heated
argument with the stranger. What is occurring in this scenario?
a. Online harassment
b. Trolling
c. Digital deception
d. Cyberbullying
11. Flaming is
a. the result of online disinhibition.
b. related to feeling “invisible” when communicating online.
c. expressing messages that you would not say in person.
d. All options are correct.
12. Which of the following is NOT an advantage of mediated communication?
a. You can keep in touch with friends and family members in other locations.
b. You can collaborate with coworkers in different offices.
c. Mediated communication travels faster than traditional handwritten letters.
d. You receive few nonverbal cues.
13. Your public self can be created and maintained through the online posting of photos, status updates, and
comments.
a. True
b. False
14. Social information processing theory suggests that
a. emoticons are a good substitute for nonverbal feedback.
b. “cue-filtered” communication is less personal than face-to-face interaction.
c. “cue-filtered” communication can be as personal as face-to-face interaction.
d. people do not choose their words carefully when communicating through social media.
15. The tendency to say things online that you would never say face-to-face is
a. identity-based digital deception.
b. message-based digital deception.
c. butler lies.
d. online disinhibition.
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16. Texting, Facebook, and Skype are all examples of social media.
a. True
b. False
17. The false misrepresentation of who you are is called
a. identity-based digital deception.
b. message-based digital deception.
c. online disinhibition.
d. online harassment.
18. The intentional posting of aggressive messages designed to start a fight is called
a. flaming.
b. spamming.
c. lurking.
d. trolling.
19. How can you increase your mediated communication competence?
a. Use synchronous communication
b. Use hashtags
c. Use emoticons
d. Use clear language
20. According to social information processing theory, mediated communication cannot be as personal as face-
to-face interaction.
a. True
b. False
21. If you find yourself professing your love to a friend while chatting online, you are likely experiencing online
disinhibition.
a. True
b. False
22. Which describes the exchange of messages that have time lapses between them?
a. Social media
b. Synchronous communication
c. Asynchronous communication
d. Online disinhibition
23. Emails, forum posts, and voicemails are examples of synchronous communication.
a. True
b. False
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24. Social media is a type of mass communication.
a. True
b. False
25. Inappropriately aggressive messages in online communication that you would not say face-to-face are called
a. flaming.
b. online harassment.
c. empathy deficits.
d. trolling.
26. Which of the following is NOT an example of synchronous communication?
a. A phone call
b. Instant messaging
c. Videoconferencing
d. Email
27. The degree to which information is supported by others and by outside evidence is (the)
a. digital deception.
b. warranting value.
c. cues-filtered-out-model.
d. mediated communication.
28. A reduced ability to experience another person’s feelings is called (a/an)
a. empathy deficit.
b. digital deception.
c. online disinhibition.
d. warranting value.
29. Social media allows users to send messages in real time or across time intervals.
a. True
b. False
30. Participation in mediated communication can fulfill all of the following functions EXCEPT
a. participating in professional and public communities.
b. delivering immediate nonverbal feedback.
c. instrumental goals.
d. relational goals.
31. It’s best to use synchronous communication when
a. the message is complex.
b. the message is simple.
c. communicators are not available at the same time.
d. the message is quick.
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32. #MeToo, which calls attention to sexual harassment and sexual assault at work, is an example of
a. alleviating boredom.
b. tweeting.
c. virtual presentation.
d. hashtag activism.
33. Flaming is a direct outcome of online disinhibition and empathy deficits.
a. True
b. False
34. Which of these refers to a persistent pattern of online harassment?
a. Cyberbullying
b. Flaming
c. Trolling
d. Digital deception
35. Social media can be characterized by all of the following EXCEPT
a. Facebook and Twitter.
b. a mostly unknown audience.
c. two-way communication.
d. interpersonal communication.
36. Mark and Serena have been in an exclusive romantic relationship for seven months. One evening, Serena
sends Mark a text telling him she does not love him and no longer wants to continue their relationship. Which
guideline for competent use of mediated communication is Serena violating?
a. Practice creating drafts.
b. Use clear language.
c. Know when to use mediated communication versus face-to-face.
d. Remember mediated communication is public.
37. Which is one difference between mass media and social media?
a. Social media is one-way, while mass communication is two-way.
b. The purpose of mass media is entertainment, while the purpose of social media is information.
c. With mass media the audience is mostly unknown, while with social media the audience is mostly
known.
d. With social media the source provider controls the content, while with mass media the senders and
receivers control the content.
38. If your friend just won the State Debate Tournament and posted it on his Facebook page, the warranting
value would be increased if she posted a link to an announcement about the win on her school website.
a. True
b. False
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39. One advantage of social media over mass media is that it offers more immediate feedback.
a. True
b. False
40. Mediated conferences that occur simultaneously in real time are examples of
a. synchronous communication.
b. asynchronous communication.
c. mass communication.
d. social information processing theory.
41. Engaging in lies to avoid conversation, to prevent embarrassment, or to be polite is known as
a. identity-based digital deception.
b. butler lies.
c. online disinhibition.
d. empathy deficits.
42. Posting mediated messages that are perceived by a recipient as threatening or disturbing
is called
a. flaming.
b. trolling.
c. cyberbullying.
d. online harassment.
43. Which of these maintains that you compensate for the lack of nonverbal feedback online by taking extra
care in choosing your words?
a. Social information processing theory
b. Cues-filtered-out model
c. Online disinhibition
d. Message-based digital deception
44. Sending asynchronous messages about sensitive topics may be seen as insensitive or incompetent.
a. True
b. False
45. CNN, Fox News, and the New York Times are all examples of social media.
a. True
b. False
46. Which of these explains why mediated communication so often causes misunderstanding and
misinterpretation?
a. Social information processing theory
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b. Online disinhibition
c. Asynchronous communication
d. Cues-filtered-out model
47. Which term refers to messages that are false or intentionally misleading?
a. Online harassment
b. Flaming
c. Digital deception
d. Online disinhibition
48. Which of the following is NOT one of the “three Ps” of mediated communication?
a. Principled
b. Powerful
c. Public
d. Permanent
49. Tabitha expresses her opinion in a comment on an article in her Facebook news feed. In response, someone
she does not know personally calls her a vile and insulting name. What is occurring here?
a. Flaming
b. Trolling
c. Online harassment
d. Digital deception
50. Aria updates her Facebook page to indicate her relational status as single. Sid asks her out only later to learn
that she is married. Sid is experiencing what mediated communication problem?
a. Message-based digital deception
b. Identity-based digital deception
c. Online disinhibition
d. A butler lie
51. If you ignore your girlfriend’s text and then later reply saying “just got your message,”
you are telling a butler lie.
a. True
b. False
52. Why are you less likely to feel empathy when using mediated communication?
a. Nonverbal feedback is more immediate.
b. Nonverbal feedback is less immediate.
c. You can better understand others’ thoughts and emotions.
d. Your perspective-taking is enhanced.
53. You post that you are the best personal trainer on Facebook. People Google your name and learn that you
are an accomplished and certified trainer with years of experience. As a result, your online face has
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a. low warranting value.
b. high warranting value.
c. empathy deficits.
d. online disinhibition.
54. Which of these allows messages to be directly sent and received between communicators in real time or
across time intervals to manage their relationships?
a. Mass media
b. Hashtag activism
c. Asynchronous communication
d. Social media
55. When creating a profile on a social media site, what must you consider?
a. Creating an online face
b. Nonverbal cues
c. Empathy deficits
d. Determining your email password
56. Which of these refers to mediated messages that are perceived as disturbing or threatening?
a. Trolling
b. Flaming
c. Cyberbullying
d. Online harassment
57. Which is a characteristic of mass media?
a. Communication is one-way.
b. The audience is mostly unknown.
c. The source is the provider of content.
d. All options are correct.
58. In what type of communication are participants separated by a technological device?
a. Synchronous communication
b. Public communication
c. Mediated communication
d. Nonverbal communication
59. Which of the following is NOT true about flaming?
a. It is part of a persistent pattern.
b. You say things that you would not say in person.
c. It is an outcome of online disinhibition.
d. It is an outcome of empathy deficits.
60. Email is an example of
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a. synchronous communication.
b. asynchronous communication.
c. social media.
d. online disinhibition.
61. When you’re experiencing online disinhibition,
a. you are more likely to disclose personal information.
b. you are less likely to disclose personal information.
c. your communication is synchronous.
d. your communication is asynchronous.
62. Which of these uses social media in a community-based fashion to heighten public awareness of important
causes?
a. Mass media
b. Flaming
c. Hashtag activism
d. Trolling
63. Explain how online disinhibition could lead to negative mediated communication.
64. Identify three examples of mass media.
65. Give an example of how mediated communication can help you meet instrumental, relationship, and self-
presentation goals.
66. What are some ways to improve your online persona or face?
67. Explain the difference between synchronous and asynchronous communication.
68. How can warranting value be used to enhance your online persona or face?
69. Identify two suggestions for improving your mediated communication.
70. Explain possible causes of online communication challenges.
71. What are three characteristics of mediated communication?
72. What are two unique goals that can be fulfilled through mediated communication?
73. Explain the differences between mass media and social media.
74. How can remembering the “three Ps” enhance your online face?
75. How can you use mediated communication competently?
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76. What is often the basis of trolling online?
77. Explain what social information processing theory suggests about how personal mediated messages are.
78. How can online disinhibition lead to flaming?
79. Identify three examples of social media.
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Answer Key
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