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Indicate the answer choice that best completes the statement or answers the question.
1. Teams collect information on the nature and scope of the problem facing them, then systematically search for
a solution when engaging in (the)
a. group brainstorming.
b. groupthink.
c. decision making.
d. structured problem-solving approach.
2. What decision-making method is most appropriate in an emergency room setting where medical
professionals must make timely, immediate, life-or-death decisions for incoming patients?
a. Decision by vote
b. Decision by consensus
c. Decision by authority
d. Decision by self
3. After a team member presents a solution to a group problem, Christina responds, “That solution just won’t
work. The idea presented at our last meeting is the only one that will work.” What defensive communication
behavior is she displaying?
a. Empathy
b. Cooperative messages
c. Emphasizing certainty
d. Problem orientation
4. A moderate amount of affective conflict can help prevent groupthink.
a. True
b. False
5. At what stage in the situational view of leadership does shared decision making occur while simultaneously
less direction is provided?
a. Selling
b. Telling
c. Participating
d. Adjourning
6. Even though Bob is chair of the reunion committee, he lets the group make decisions and take action. Which
leadership style is Bob using?
a. Democratic
b. Situational
c. Laissez-faire
d. Functional
7. In which step of the structured problem-solving process would team members be most prone to groupthink?
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b. Choose the best decision
c. Discuss possible solutions
d. Define and analyze the problem
8. An important step in group brainstorming is to not squelch creativity by judging and critiquing generated
ideas.
a. True
b. False
9. In groups that decide by consensus, team member satisfaction has been shown to
be lower.
a. True
b. False
10. According to the traits view of leadership, anyone can learn to become a leader.
a. True
b. False
11. The traits view of leadership suggests that
a. laissez-faire leadership is ineffective.
b. democratic leadership is always best.
c. leaders are made, not born.
d. leaders are born, not made.
12. Disagreements about the group’s tasks, procedures, or decision options are called (a)
a. substantive conflict.
b. affective conflict.
c. groupthink.
d. defensive climate.
13. Which decision-making method results in team members experiencing greater levels of satisfaction and
cohesion?
a. Decision by vote
b. Decision by consensus
c. Decision by authority
d. Decision by leader
14. Which view addresses the types of communication behaviors needed to help a group achieve its goal?
a. Traits view of leadership
b. Functional view of leadership
c. Situational view of leadership
d. Style view of leadership
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15. Leaders who use a laissez-faire leadership style allow group members to control what happens.
a. True
b. False
16. All of these are among the most common problems in leading and conducting meetings EXCEPT
a. participants get off topic.
b. no clear agenda is defined.
c. meetings take too long.
d. leaders must take responsibility for planning.
17. According to Hersey-Blanchard’s definition of the situational view of leadership, what should a leader do
when group members have motivation and experience with the group’s task?
a. Participate
b. Tell
c. Delegate
d. Sell
18. What stage of the Model of Situational Leadership requires an autocratic style in which the leader provides
clear, explicit direction about a task?
a. Participating
b. Delegating
c. Selling
d. Telling
19. Which view of leadership focuses on the behaviors leaders use to influence others?
a. Traits view
b. Situational view
c. Style view
d. Functional view
20. Which view suggests leadership is determined by a group’s motivation, group members’ experience, and
knowledge?
a. Style view of leadership
b. Situational view of leadership
c. Functional view of leadership
d. Traits view of leadership
21. As chairperson of her local MADD group, Kathryn believes in practicing social equality. She shares
decision making and seeks input from group members. According to the styles view of leadership, which
leadership style is Kathryn using?
a. Democratic
b. Situational
c. Laissez-faire
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d. Functional
22. Rachel is chairing an upcoming meeting of her ski club, and she is concerned that the meeting may not be
productive because the members of the club tend to talk about different subjects at the same time and go off on
tangents. What should Rachel do to help keep the meeting on track?
a. Make all important decisions on her own beforehand
b. Send each member a set of meeting minutes
c. Establish a defensive communication climate
d. Prepare and follow an agenda
23. According to Hersey and Blanchard, member readiness refers to the extent that members have experience,
knowledge, and motivation to work together.
a. True
b. False
24. Relying on authority is appropriate when a group must make a decision quickly.
a. True
b. False
25. When members of a group engage in groupthink, they do NOT
a. exhibit too much cohesion.
b. discourage outside input.
c. critically evaluate options.
d. focus on harmony.
26. There is no variation to the structured problem-solving approach.
a. True
b. False
27. An overly cohesive group that avoids challenging one another’s ideas is likely to experience
a. substantive conflict.
b. groupthink.
c. affective conflict.
d. shared leadership.
28. Which view of leadership suggests leaders are more effective once they have analyzed themselves, their
groups, and the circumstances in which they must lead?
a. Styles view of leadership
b. Democratic view of leadership
c. Situational view of leadership
d. Functional view of leadership
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29. The laissez-faire leadership style is more likely to be appropriate for a mature and highly productive group
than for a new group.
a. True
b. False
30. A structured, written outline that guides communication among meeting participants is called (a)
a. meeting agenda.
b. meeting minutes.
c. meeting plan.
d. meeting outline.
31. Recent studies have shown that group members can get better ideas from a brainstorming session if they
hold off on coming up with ideas until the formal group brainstorming session begins.
a. True
b. False
32. A telling or autocratic leadership style is best when
a. team members have much knowledge and experience.
b. a group is relatively new.
c. group members are used to having decision-making control.
d. group members know each other and work well together.
33. The view that all leaders share certain personal and physical characteristics is called the
a. traits view of leadership.
b. style view of leadership.
c. situational view of leadership.
d. functional view of leadership.
34. A leader with an autocratic leadership style
a. seeks input from team members.
b. allows the team members to make decisions.
c. makes decisions and expects them to be followed.
d. focuses on avoiding groupthink.
35. The notion that each group member is capable of influencing and directing the group is called
a. autocratic leadership.
b. laissez-faire leadership.
c. situational leadership.
d. shared leadership.
36. Laissez-faire leadership
a. allows the group to take charge of decisions and actions.
b. is always ineffective.
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c. leads to a lack of group cohesiveness.
d. occurs when the leader maintains strict control of the group.
37. Which leadership style involves telling others what to do?
a. Affective
b. Laissez-faire
c. Democratic
d. Autocratic
38. The first step in the structured problem-solving approach is
a. establish criteria for a solution.
b. define and analyze the problem.
c. discuss possible solutions.
d. choose the best solution.
39. What stage of the situational view of leadership is most focused on support and encouragement?
a. Participating
b. Delegating
c. Telling
d. Selling
40. When all members support a given course of action, what is achieved?
a. Groupthink
b. A supportive climate
c. Structured problem solving
d. Consensus
41. In which leadership style do leaders provide little direction or structure for their teams?
a. Laissez-faire
b. Autocratic
c. Supportive
d. Democratic
42. Autocratic leaders may be the most effective option during a serious crisis when there is little time to have a
group discussion.
a. True
b. False
43. Which leadership style involves inviting input from group members and encouraging shared decision
making?
a. Affective
b. Laissez-faire
c. Democratic
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d. Autocratic
44. According to the functional view of leadership, an effective group can have more than one member serving
in a leadership role.
a. True
b. False
45. Which is a belief of the situational view of leadership?
a. Effective leaders change their styles as their groups evolve.
b. Certain leadership styles are always effective.
c. Task and maintenance roles must be balanced.
d. All talented leaders share certain characteristics.
46. The ability to influence and direct others to meet group goals defines
a. groupthink.
b. leadership.
c. problem solving
d. decision making
47. According to the style view of leadership, the democratic leadership style is the best style in all situations.
a. True
b. False
48. Assumptions about appropriate gender behaviors can negatively affect perceptions of women in designated
leader positions.
a. True
b. False
49. Effective group brainstorming includes all of the following EXCEPT
a. soliciting wild “out of the box” ideas.
b. carefully judging each idea.
c. generating as many ideas as possible.
d. elaborating on ideas.
50. Leaders can create supportive or defensive communication climates depending on how they manage
conflict, maintain satisfying relations, and focus on completing a task.
a. True
b. False
51. Leaders who use a meeting agenda are less likely to get off topic or run an overly long meeting.
a. True
b. False
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52. Interpersonal, cultural, or power differences between members are called (a)
a. substantive conflict.
b. affective conflict.
c. groupthink.
d. defensive climate.
53. Minh maintains strict control over the planning for the Battle of the Bands Planning Committee. He insists
on determining the direction and outcome of the committee’s discussion. According to the styles view of
leadership, which leadership style is Minh using?
a. Autocratic
b. Situational
c. Laissez-faire
d. Functional
54. Which is a written record of the discussion, actions, and decisions in a meeting?
a. Meeting agenda
b. Problem solving
c. Meeting minutes
d. Decision making
55. What is the first step in planning a meeting?
a. Determine who will attend the meeting.
b. Define the purpose of the meeting.
c. Decide when the meeting will be held.
d. Identify where the meeting will take place.
56. The emotional tone established within a group is its
a. communication style.
b. view of leadership.
c. leadership style.
d. communication climate.
57. When conducting a virtual meeting by videoconference or telephone, the leader should start by clarifying
the anticipated outcomes of the meeting.
a. True
b. False
58. Evaluative language is an example of a defensive communication response. What alternative type of
behavior should you use in a supportive communication response?
a. Controlling messages
b. You” statements
c. Neutrality
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59. Generating ideas with a team of people to solve a problem is called
a. consensus.
b. structured problem-solving.
c. decision making.
d. group brainstorming.
60. What is the process of making choices among alternatives called?
a. Structured problem solving
b. Consensus
c. Decision making
d. Brainstorming
61. Which of the following is NOT a method of decision making?
a. Decision by vote
b. Decision by consensus
c. Decision by authority
d. Decision by situation
62. What is an example of a supportive communication response?
a. Controlling messages
b. Cooperative messages
c. Apathetic language
d. Evaluative language
63. A team member who says “That’s a stupid idea” is demonstrating what type of communication behavior?
a. Evaluative language
b. Descriptive language
c. Controlling messages
d. Problem-orientation approach
64. How can a team member apply a collaborative conflict style to manage group conflict?
65. Identify and describe the three basic purposes for holding a meeting.
66. What is the relationship between groupthink and cohesion?
67. What is included in a meeting’s minutes?
68. Identify three defensive and supportive communication behaviors that contribute to the communication
climate.
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69. Explain the style view of leadership and identify its three styles.
70. What are the top five problems associated with having a meeting?
71. What decision-making method can enhance group members’ satisfaction and cohesion?
72. According to the situational view of leadership, what four types of leadership can be used?
73. Identify the steps necessary to use structured problem solving.
74. Identify and define three decision-making methods.
75. What is the key characteristic of the functional view of leadership?
76. How can a group prevent groupthink?
77. What are the two types of communication climate?
78. What steps can a group take to encourage effective brainstorming?
79. What are some possible results of ignoring gender and cultural differences?
80. What communication behavior can stunt group brainstorming?
81. Explain the situational view of leadership and its four styles.
82. Identify two types of conflict.
83. What is a communication behavior that is consistent with a supportive communication climate?
84. What does shared leadership suggest about a group and its leader?
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Answer Key
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