Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
Test Bank
Chapter 11: Intercultural Communication in Business, Health
Care, and Educational Settings
Multiple Choice
1. In 2015, this country surpassed the United States as the world’s largest economy.
a. Germany
b. China
c. Japan
d. France
2. In Japanese companies, the primary purpose of taiso is to ______.
a. foster physical fitness
b. get employees to engage in coordinated activity
c. punish less productive workers
d. reward productive workers
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
3. In comparison with U.S. managers, Japanese managers use influence tactics that are
______.
a. direct and concise
b. guilt oriented
c. subtle and indirect
d. punishment oriented
4. In Japan, indirect eye contact is a sign of ______.
a. conflict
b. disrespect
c. concentration
d. deference
5. The most prominent feature of German culture that permeates into their organizations
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
is ______.
a. compartmentalization
b. polychronic time orientation
c. low power distance
d. collectivism
6. Within organizations, many Chinese workers see the manager as ______.
a. a sort of father-like figure who makes decisions and expects obedience from the
workers
b. a member of the Communist Party
c. an equal partner in the business
d. distrustful
7. Many German corporations concentrate on ______.
a. diversification
b. specialization
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
c. utilization
d. simplification
8. In comparison with workers in the United States, Mexican workers ______.
a. generally are not rewarded for initiative
b. generally are more individualistic
c. are paid more
d. are more preoccupied with their careers
9. Most Mexican businesses have ______.
a. a decentralized structure incorporating participative management practices
b. a monochronic orientation
c. low power distance orientation
d. a rigid hierarchy where power is centralized in the person at the top
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
10. An accommodating learning style is based on the combination of ______.
a. reflective observation and abstract conceptualization
b. reflective observation and concrete experience
c. concrete experience and active experimentation
d. concrete experience and abstract conceptualization
11. Walmart is a very successful international corporation. More than 10 billion people
shop there every year. The statistical equivalent of every person on the planet will shop
at a Walmart. Despite its success, they had to close their stores in Germany, and they
have not been successful in Korea or Japan. According to the text, they have not been
prosperous in these cultures because they ______.
a. couldn’t compete with local merchants
b. are too arrogant
c. couldn’t meet consumer product guidelines
d. couldn’t achieve their projected profit margins
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
12. According to Rosenzweig, U.S. managers often have difficulty learning to
communicate effectively with people from other cultures because U.S. managers
______.
a. spend too much time building relationships instead of working on company goals
b. don’t impose enough deadlines and are inefficient
c. are not direct enough with they communicate with employees
d. want to “get down to business without spending time getting to know their business
partners
13. Organizations have value systems and exist in an environmental context. They often
have their own language systems. When you prepare to conduct business with persons
from different cultures, you ______.
a. can assume that standard business practices will be understood
b. can assume that there will be significant areas of similarity you can readily identify
c. cannot assume that your business practices will be accepted by your counterparts
d. cannot assume that people will be willing to “try it your way” since you are bringing
new ideas and resources to the organization
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
14. Organizations in large power distance cultures will ______.
a. employ top-down communication
b. be unconcerned with status
c. have an informal communication process
d. have a non-participatory style of management
15. In Korea, physical privacy is a luxury. People do not have private offices. Because
physical privacy may be impossible to obtain, Koreans ______.
a. Learn to work quietly so they don’t bother others.
b. Hold client meetings in restaurants or coffee houses
c. Build imaginary or psychological walls around themselves
d. Decorate with screens and plants to give the illusion of walls.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
16. One information processing strategy in which people from all cultures engage is
______.
a. researching
b. manifesting
c. evaluating
d. stereotyping
17. Healthcare providers have historically addressed health care issues using a
biomedical model of medicine that focused on the scientific method. Since the 1970’s,
they have started to include a ______ approach to illness.
a. pseudo-scientific
b. psychosocial
c. biosocial
d. medsocial
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
18. The dominant approach to healthcare throughout the 20th century assumed the
physician help more power than the patients. The doctor was responsible for making the
decisions, and the patient was passive. This was called ______.
a. paternalism
b. maternalism
c. consumerism
d. exclusive participation
19. Research in healthcare and culture has shown that in both collectivistic and
individualistic cultures, patients want to participate in the decision-making process about
their healthcare. The results have been labeled ______.
a. antitheoretical
b. countertheoretical
c. theoretical
d. pantheoretical
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
20. Teacher’s ______ refers to the verbal and nonverbal communication expressed by
teachers that reduces the physiological and psychological distance between teachers
and students.
a. caring
b. involvement
c. presence
d. immediacy
Multiple Select
1. SELECT ALL THAT APPLY. Felder has done extensive research in teaching and
education. Which of the following are recommendations for improving the intercultural
classroom?
a. use concrete examples exclusively
b. balance structured and unstructured activities
c. allow students to cooperate on some assignments
d. use primarily the lecture method for teaching
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
2. SELECT ALL THAT APPLY. People from different cultures generally attribute illness
to which of the following causes?
a. factors within the individual, such as bad eating and exercise habits
b. factors within the natural environment, such as air and water pollution
c. societal factors, such as intergroup conflict, poor health care facilities
d. a lack of spiritual awareness or belief
True/False
1. German managers are known to be specialists for whom a technical background is
more typical than a formal education.
2. Many Japanese organizations practice a seniority-based wage and promotion
arrangement where employees are promoted and compensated based on the number
of years they have served the organization.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
3. China’s Confucian heritage affects how Chinese will approach their business
relationships. All relationships are seen as unequal, and one’s ethics are directed
toward observing these inequalities.
4. Compartmentalization is the most prominent structural feature of Mexican
Culture, that is, that Mexicans have a tendency to isolate and divide many aspects of
their lives into discrete, independent units.
5. Doors are an important cultural symbol to the Germans.
Instructor Resource
Neuliep, Intercultural Communication, 8e
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6. Unlike many U.S. or Japanese corporate conglomerates whose global market
success is attributable to diversification, many German firms concentrate on
specialization.
7. Generally, Mexican workers do not wish to call attention to themselves for
outperforming a coworker.
8. Relationships between Mexican managers and their subordinates are generally
distant.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
9. In Chinese management, the manager is expected to make decisions on behalf of the
entire group. The idea of open communication between managers and workers is not
only unheard of but thought of as peculiar.
10. On average, over half of persons in most African countries surveyed believe in
witchcraft.
11. Research shows that students from Australia, China, and the United States
overwhelmingly prefer joint decision making with their doctors.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
12. In Malaysia, a collectivistic large power distance culture, shared decision-making
among physicians and patients is routinely practiced.
13. While perceptions of teacher immediacy vary across cultures, teacher immediacy is
almost always associated with positive learning outcomes.
Essay/Short Answer
1. Briefly discuss how the environmental context might affect a culture’s management
practices.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
2. Briefly discuss how the cultural context might affect a culture’s management
practices.
3. People from different cultures generally attribute illness to one of four causes. Identify
them and discuss their fundamental assumptions.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
4. Apply the concept of teacher immediacy to your education. Identify examples of
verbal and nonverbal immediacy used by your teachers. Compare your learning
experiences in classrooms with different forms of immediacy.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021