Instructor Resource
Northouse, Introduction to Leadership, 4e
SAGE Publishing, 2018
Chapter 10: Listening to Out-Group Members
Test Bank
Multiple Choice
1. Individuals in a group or organization who do not identify as part of the larger group
are ______.
a. visionaries
b. out-group members
c. loners
d. troublemakers
2. Out-group members may feel ______.
a. welcome
b. valued
c. alienated
d. understood
3. Out-groups can form because people disagree with the ______ of the majority.
a. social positions
b. political positions
c. ethical positions
d. all of these
4. Which of the following is not one of the four major reasons that out-groups form?
a. Out-groups are in opposition to the larger group.
b. People sense that they are excluded by the larger group.
c. Some individuals cannot identify with beliefs, norms, or values of the dominant
members.
d. They have the communication and social skills to effectively relate to the larger
group.
5. According to social identity theory, out-groups may form because some individuals
cannot identify with which aspects of dominant group members?
a. strengths
b. style
c. values
d. approach
6. A new transfer student joins a residential student organization on their new campus.
She arrives at their first meeting and sits in the back and does not speak up at the
meeting. While some other members notice the new student, no one approaches her or
welcomes her to the group. She continues to attend meetings but does not feel she can
contribute to the organization due to the makeup of the active members. This is an
example of ______.
a. ethical opposition to the large group
b. opposition to values of the dominant group
c. exclusion by the larger group
d. unrealized strengths in action
7. How do out-groups form?
a. Some individuals cannot identify with the beliefs of the larger group.
b. People lack communication skills or social skills.
c. People are in opposition with the majority.
d. all of these
8. Why should a leader be concerned about the impact of group members?
a. They run counter to building community.
b. They increase efficiency.
c. They take energy away from the group.
d. They run counter to building community and they take energy away from the group.
9. Impacts of out-groups include
a. negative impact on synergy
b. lack of respect for all members of the group
c. negative impact on synergy and lack of respect for all members of the group
d. none of these
10. ______ is one of the most important ways that a leader can respond to out-group
members.
a. Listening
b. Developing their strengths
Instructor Resource
Northouse, Introduction to Leadership, 4e
SAGE Publishing, 2018
c. Changing their leadership style
d. Changing the group to fit their needs
11. A special kind of listening that requires standing in the shoes of out-group members
is ______.
a. active listening
b. critical listening
c. care-taking
d. empathy
12. All of the following are methods for demonstrating empathy except ______.
a. coercion
b. restatement
c. support
d. paraphrasing
13. What is not an impact of out-groups?
a. Out-group members do not receive the respect they deserve from others.
b. Out-groups run counter to building community.
c. Out-group members create cohesiveness in the group.
d. Out-groups have a negative impact on group synergy.
14. Leader-member exchange theory states that leaders ______.
a. should strive to try to exchange detailed information with some followers
b. should create a high-quality relationship with each one of their followers
c. should give followers all of the tools necessary for success
d. all of these
15. Listening to out-group members requires leaders to do everything except ______.
a. trying to be open minded
b. paying attention to what people say
c. accepting that intolerance may occur and not much can be done about it
d. allowing all members to express their viewpoints
16. The desire to know if we are “in” or “out” refers to our need for ______.
a. inclusion
b. recognition
c. empathy
d. to be listened to
17. Creating special relationships with each group member is an example of ______.
a. expectancy violation theory
b. Abraham Lincoln
Instructor Resource
Northouse, Introduction to Leadership, 4e
SAGE Publishing, 2018
c. implicit personality theory
d. leader-member exchange theory
18. What strategy involves the leader trying to place himself or herself in the shoes of
out-group members?
a. recognizing out-group members
b. listening to out-group members
c. showing empathy to out-group members
d. helping out-group members feel included
19. Placing out-group members on equal footing in the group describes ______.
a. giving out-group members a voice
b. showing empathy to out-group members
c. listening to out-group members
d. helping out-group members feel included
20. Out-groups have a(n) ______ impact on group synergy.
a. positive
b. additive
c. neutral
d. negative
21. Why should leaders be concerned about the negative impact of out-groups?
a. Out-groups help to build community.
b. Out-groups have a negative impact on group synergy.
c. Out-groups are more productive than in-groups.
d. all of these
22. Out-groups should be of concern to leaders because ______.
a. out-group members do not receive the respect they deserve
b. out-groups run counter to building community
c. out-groups have a negative impact on group synergy
d. all of these
23. What researcher pointed out that in small groups our greatest need is to know
whether we belong to the group?
a. Kouzes and Posner
b. Stogdill
c. House
d. Schutz
24. “Stated another way, you’re suggesting that…” is an example of ______.
Instructor Resource
Northouse, Introduction to Leadership, 4e
SAGE Publishing, 2018
a. reflection
b. paraphrasing
c. support
d. restatement
25. While giving a performance review, your supervisor says ‘I hear you saying you feel
like you need another challenge, is that right?’ This is an example of ______.
a. restatement
b. paraphrasing
c. support
d. reflection
26. The technique that helps others to identify, describe, and understand their own
emotions is ______.
a. restatement
b. paraphrasing
c. reflection
d. support
27. A co-worker is not feeling great about their recent performance and is quite stressed
about the projects they are managing, and is feeling alone. Which way should you
demonstrate empathy towards them?
a. restatement
b. paraphrasing
c. reflection
Instructor Resource
Northouse, Introduction to Leadership, 4e
SAGE Publishing, 2018
d. support
28. A leader putting all chairs in a circle before a meeting starts and inviting everyone to
have a seat in the circle is an example of ______.
a. listening to out-group members
b. helping out-group members feel included
c. creating a special relationship with out-group members
d. paying attention to group strengths
29. The thought that an effective leader has a high quality relationship with each
follower, allowing out-group members to be part of the larger group is ______.
a. leader-member exchange theory
b. democratic leadership
c. authoritarian leadership
d. laissez-faire leadership
30. As the president of a student club you notice that there is a small group of members
who do not feel included or listened to in the planning of your major event. At the next
meeting, you plan to give them time on the agenda to share their experience in the
clubs with others and get feedback. Which strategy are you employing?
a. recognize the unique contributions of out-group members
b. create a special relationship with out-group members
c. show empathy to out-group members
d. give out-group members a voice and empower them to act
31. ______ is one of the larger challenges of leadership, but it is also one of the
challenges that offers the most benefits for members of the out-group.
a. Listening
b. Reflecting with followers
c. Empowering others
d. Creating special relationships
32. In today’s society out-group members are a ______ occurrence.
a. rare
b. unseen
c. common
d. ignored
33. People who feel disconnected, unaccepted, discriminated against, or powerless are
known as ______.
a. serfs
b. out-group members
c. in-group members
d. synergizers
34. Good leaders know the importance of listening to ______.
a. only their inner circle
b. only out-group members
c. people who will agree with them
d. all members of a group
35. Despite seeming opposition to the larger group, out-group members often have
______.
a. valuable contributions to make
b. nothing to contribute
c. animosity toward the leader
d. none of these
36. There are times when out-group members need to be abandoned because they
______.
a. are too extreme
b. are inefficient to deal with
c. refuse to be included
d. all of these