Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
Test Bank
Chapter 10: Intercultural Conflict
Multiple Choice
1. The intermediary level of Kim’s model of intercultural conflict refers to ______.
a. defined outside cultural mediators
b. the actual location and context of the conflict
c. the status of the interactants involved
d. the implementation of cultural negotiators
2. Which of the following best defines facework?
a. the communicative strategies employed to manage one’s own face or to support or
challenge another’s face
b. the communicative strategies employed to attack an opponent’s dominant
communication style
c. the communicative strategies employed to attack an opponent’s integrating style
d. the communicative strategies employed to define one’s face
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
3. One’s conflict interaction style is based on which two communication dimensions?
a. integrating and accommodating
b. avoiding and dominating
c. self-face need and other-face need
d. mutual face-need and interface-need
4. During intercultural conflict, in general, individualists tend to use more ______ than
collectivists.
a. dominating styles
b. integrative strategies
c. avoiding styles
d. obliging styles
5. During intercultural conflict, in general, collectivists tend to use more ______ styles
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
than individualists.
a. integrating
b. dominating
c. accommodating
d. confrontational
6. A dominating communication conflict style is associated with a ______ self-face
concern and a ______ other-face concern.
a. high; low
b. high; high
c. low; low
d. low; high
7. An avoiding communication conflict style is associated with a ______ self-face
concern and a ______ other-face concern.
a. high; low
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
b. high; high
c. low; low
d. low; high
8. An integrating communication conflict style is associated with a ______ self-face
concern and a ______ other-face concern.
a. high; low
b. high; high
c. low; low
d. low; high
9. An obliging communication conflict style is associated with a ______ self-face
concern and a ______ other-face concern.
a. high; low
b. high; high
c. low; low
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
d. low; high
10. Persons in low-context cultures, in general, prefer ______ communication about the
conflict.
a. direct
b. indirect
c. self-face
d. other-face
11. According to the contingency model of cross-cultural conflict, the specific strategy
one uses in cross-cultural conflict is contingent on the ______.
a. central values at stake in the conflict (i.e., centrality) and the degree to which such
values are held by the majority (i.e., consensus)
b. individual’s ability to avoid the conflict
c. degree of optionality in resolving the conflict
d. individual’s ability to win the conflict
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
12. According to Ting-Toomey and Oetzel, intercultural conflict involves both ______.
a. Global perception and self-perception
b. Cultural awareness and understanding
c. Ethnocentric perception and judgment
d. Ecological knowledge and opinion
13. Religious institutions, governments, and health care systems are often
environments where intercultural conflict occurs. These are examples of ______ factors.
a. exo
b. macro-level
c. meso-level
d. micro-level
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
14. Kara and Kevin come from different cultures and must work together in a small
office space. Even though they have different work patterns and communication styles,
they have achieved shared meaning about the behavior in their space. According to a
culture-based social ecological conflict model, they have managed to fulfill the ______
conflict competence criteria.
a. Productivity/satisfaction
b. Principled ethics
c. Conflict comparison
d. Effectiveness/appropriateness
15. According to Benjamin Broome, conflict is unavoidable when culturally diverse
people live together. He argues that successful intercultural conflict resolution requires
that people ______.
a. regularly engage in debates
b. persuade others to see their point of view and accept other viewpoints
c. engage in dialogue and promote a culture of peace
d. work toward compromise and consensus
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
16. Rob has a small group project due in one of his classes. The group is very diverse,
and they have had problems making decisions and moving forward with the project.
Rob got mad and stormed out of the meeting. When Rob’s partner asked about the
meeting, Rob said “It’s so bad. We have no plan of action. We have no goals
established. People won’t confront each other. They just sit there.” Rob is exhibiting the
behavior of a/an ______.
a. individualist
b. collectivist
c. negotiator
d. processor
17. Lucy and Lee have just moved to the U.S. and have joined a sales team at a large,
successful company. The sales meetings are often very loud. People argue with each
other and are very competitive. Winning salespeople make fun of the losers. At the end
of the meetings, they often all go out and enjoy an evening of food and fun. Lucy and
Lee are very uncomfortable and don’t understand how people can have conflict with
someone and then socialize with them. Lucy and Lee come from a ______ culture.
a. blended context
b. low context
c. high context
d. faced based
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
18. Jim and Akira must decide whether write a paper or give a presentation for their final
project. Akira would prefer to write a paper. Jim would prefer to give a presentation.
According to the contingency model, they should resolve their conflict by ______.
a. flipping a coin
b. talking to their professor
c. asking a friend to help them resolve the conflict
d. negotiating
19. Morgan is studying abroad for a semester and is working in a restaurant. It is a
small space, and it is always busy. People are always pushing, shoving, and touching
each other. Morgan is very uncomfortable, and feels the behavior is borderline sexual
harassment. No one else is bothered by the behavior. Applying the contingency model,
the urgency is relatively high, the intensity is low, and her influence is low. Morgan
should ______.
a. accommodate the other employees and engage in the high-contact behaviors
b. accept the behaviors of the other employees and continue to try and avoid high–
contact behaviors
c. quit and find another place to work
d. confront the other employees and refrain from contact
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
Multiple Select
1. SELECT ALL THAT APPLY. Which of the following are part of the microlevel of Kim’s
model of intercultural conflict?
a. cognitive simplicity/rigidity
b. outgroup bias
c. insecurity/frustration
d. dialectal differences
2. SELECT ALL THAT APPLY. Ting-Toomey and Oetzel developed a culture-based
social ecological conflict model. It includes ______.
a. situational appraisals
b. conflict processes
c. microcultural group strength
d. contextual tension
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
3. SELECT ALL THAT APPLY. Nonconfrontational Styles preferred by high-context
cultures include which of the following strategies?
a. confronting the issue
b. using silence
c. accommodating the other
d. glossing over differences
True/False
1. Face refers to a person’s sense of favorable self-worth or self-image experienced
during communicative situations.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
2. Individualists become frustrated during conflict when their counterparts are unwilling
to address the conflict openly and honestly.
3. To the collectivist, conflict is closely related to the goals or outcomes. Conflict is “end”
oriented, in that the collectivist seeks to achieve something.
4. The person who tries to balance both self-face and other-face needs takes on an
accommodating style.
5. Facework refers to the communicative strategies employed to manage one’s own
face or to support or challenge another’s face.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
6. Research has shown that collectivists tend to prefer facework behaviors that defend
the self-face or confront the other.
7. In Kim’s model of intercultural conflict, the macro– or societal level of intercultural
conflict includes factors that probably are out of the control of the interactants.
8. Most intercultural conflict involves a certain degree of ethnocentric perceptions and
judgments.
Instructor Resource
Neuliep, Intercultural Communication, 8e
9. Collectivists tend to prefer other-face strategies such as avoiding the conflict, seeking
a third party, or giving in to the other.
10. In low-context cultures, such as the United States, individuals are more likely to
separate the conflict issue from the persons involved.
Essay/Short Answer
1. Briefly discuss the fundamental components of the Intercultural Conflict Style (ICS)
Inventory.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
2. Briefly discuss Broome’s model of building a culture of peace through dialogue.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
3. Select and describe an example of an intercultural conflict in which communication
strategies were used to address the conflict. Which communication strategies were
used? Do you think those strategies were effective for the situation, or would another
strategy have been more successful?