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Indicate the answer choice that best completes the statement or answers the question.
1. Most conflict occurs between people who do not know each other well.
a. True
b. False
2. A spouse who says “I have never really loved you” is revealing a dirty secret.
a. True
b. False
3. Which of the following suggestions would a collectivist be wise to remember when attempting to resolve a
conflict with an individualist?
a. Use direct language.
b. Focus on conflict, not personalities.
c. Be assertive.
d. All of the options are correct.
4. Which statement is TRUE about cumulative annoyance?
a. It is a possible consequence of avoidance.
b. It occurs when people fail to communicate.
c. It occurs when one abandons a conflict encounter.
d. All of the options are correct.
5. Conflict happens only in troubled relationships and should be avoided.
a. True
b. False
6. Frank influences his partner, Alicia, and seems to always get her to comply with his needs and wishes.
However, it seems she always has to accommodate to his needs. What short-term conflict resolution form is
Frank demonstrating?
a. Separation
b. Domination
c. Compromise
d. Competition
7. Which conflict conclusion occurs when one person gets his or her way by causing others to accommodate?
a. Domination
b. Separation
c. Compromise
d. Power
8. Conflict that ends with domination is often referred to as a win-win solution.
a. True
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b. False
9. Power resides within individuals.
a. True
b. False
10. Escalation is a key risk of engaging in competition as a strategy for managing conflict.
a. True
b. False
11. Which statement is true about using a collaborative approach to managing conflict?
a. It results in high satisfaction of relationships.
b. Participants experience fewer disputes.
c. Participants experience better long-term outcomes.
d. All of the options are correct.
12. Which would you NOT recommend to an individualist trying to manage a conflict with a collectivist?
a. Use a third-party mediator.
b. Help them save face.
c. Use indirect communication.
d. Manage conflicts when they arise.
13. In which type of avoidance do people communicate in a negative manner and then abandon the encounter?
a. Separation
b. Pseudo-conflict
c. Sniping
d. Accommodation
14. While newly married couple Tobias and Jason are having a terrible argument, Tobias exclaims, “I don’t
know why we even got married. We are too different! I’m moving out!” Tobias is demonstrating
a. a dirty secret.
b. sniping.
c. a sudden-death statement.
d. pseudo-conflict.
15. Structural improvements occur
a. when two people reconcile after a conflict.
b. when one person gets his or her way.
c. when one party withdraws from the conflict encounter.
d. when people change relationship rules to prevent conflict.
16. Cumulative annoyance can result when relationship partners engage in avoidance as a conflict strategy.
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a. True
b. False
17. By using integrative agreements, partners are engaging in a collaborative approach that yields a win-win
solution.
a. True
b. False
18. Conflict often does not involve our personal perceptions.
a. True
b. False
19. When you change relationship rules to prevent further disputes, you are
a. issuing sudden-death statements.
b. creating integrative agreements.
c. making structural improvements.
d. engaging in compromise.
20. Gavin tries to manage a conflict with his girlfriend, Lara, using instant messaging. She writes nasty
comments about him and then signs off before he can reply. What conflict approach is Lara using?
a. Sniping
b. Competition
c. Avoidance
d. Withdrawal
21. If Marcie and Mark have a struggle where they believe their goals are incompatible, but in fact their goals
are compatible, they are demonstrating
a. conflict.
b. escalation.
c. domination.
d. pseudo-conflict.
22. Which of the following does NOT result from destructive messages?
a. Sniping
b. Sudden-death statements
c. Dirty secrets
d. Pseudo-conflict
23. Separation is
a. a way for one party to get his or her way.
b. the result of a failure to compromise.
c. an effective method of dealing with conflict.
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24. Pseudo-conflict occurs
a. when two people agree to disagree.
b. when two people misunderstand each another.
c. when a partner perceives a conflict where none really exists.
d. when partners understand each another but simply disagree.
25. Power seems only to be present in our relationships in the workplace.
a. True
b. False
26. Avoidance is the most frequently used approach to manage conflict.
a. True
b. False
27. Which of the following is NOT a true statement about conflict?
a. Most people blame themselves for conflict.
b. Most conflict occurs between those who know each other well.
c. Most conflict proceeds through several stages.
d. Most conflict occurs between family members and romantic partners.
28. In which approach to conflict do people ignore or communicate indirectly about a situation?
a. Avoidance
b. Competition
c. Separation
d. Accommodation
29. What conclusion to conflict occurs when people change their goals and actions to make them compatible?
a. Compromise
b. Collaboration
c. Accommodation
d. Structural improvements
30. Accommodation does not necessarily damage a relationship as long as
a. the person accommodating the other does not mind it.
b. the parties both accommodate one another from time to time.
c. the more powerful person is accommodating the less powerful person.
d. the power balance is equal between the parties involved.
31. Kitchen sinking is
a. holding a grudge against your relational partner.
b. dredging up past, unrelated problems.
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c. an effective conflict-management strategy.
d. an authoritative use of power.
32. Someone who suddenly declares that your relationship is over during a conflict is delivering a sudden-death
statement.
a. True
b. False
33. Conflicts are often just one event.
a. True
b. False
34. Making accusations that have little to do with a disagreement is called
a. escalation.
b. domination.
c. kitchen sinking.
d. pseudo-conflict.
35. An accumulation of grievances we have against our partner is called
a. cumulative annoyance.
b. kitchen sinking.
c. escalation.
d. dirty secrets.
36. Pseudo-conflict is
a. an effective conflict-management strategy.
b. a mini-conflict.
c. the absence of conflict.
d. the source of misunderstandings.
37. Escalation is
a. a decrease in intensity of conflict.
b. one risk of using competition.
c. a result of terminating a relationship.
d. when people disclose hurtful feelings about their partner.
38. Which statement describes the relationship between power and conflict?
a. People without power are less likely to use accommodation.
b. People with power are less likely to use collaboration.
c. People with power can choose to use or not use accommodation.
d. People without power often use avoidance.
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39. Accommodation as an approach to managing conflict occurs when one person refuses to give in to the needs
or desires of their relational partner.
a. True
b. False
40. Makenzie and her boyfriend, Zachary, have a serious argument. She demands he delete her contact
information, and he blocks her on his phone and social media. Which conflict ending is illustrated here?
a. Separation
b. Domination
c. Compromise
d. Avoidance
41. A dramatic rise in emotional intensity and increasingly unproductive communication is referred to as
a. cumulative annoyance.
b. pseudo-conflict.
c. escalation.
d. domination.
42. If the United States makes demands of Syria, which, in turn, makes its own demands of the United States,
and both parties agree to make concessions while neither party gets exactly what they wanted, what conflict
resolution is being realized?
a. Domination
b. Compromise
c. Competition
d. Accommodation
43. The most constructive approach to managing conflict is
a. accommodation.
b. compromise.
c. collaboration.
d. competition.
44. When filing for divorce, Kendra’s husband states, “Let”s try to figure out a plan so we can both end up
happy and have joint custody of the kids.” What conflict-management style is he attempting to use?
a. Collaboration
b. Competition
c. Accommodation
d. Withdrawal
45. In which approach to conflict do people abandon their own goals and acquiesce to the desires of another
person?
a. Avoidance
b. Accommodation
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c. Separation
d. Compromise
46. Which statement regarding the relationships between culture and conflict
is accurate?
a. Individualists and collectivists approach conflict differently.
b. Individualists prefer to use avoidance.
c. Collectivists prefer to use collaboration.
d. Collectivists prefer to keep conflict just between two people.
47. Spontaneous declarations to end a relationship due to conflict are called
a. sudden-death statements.
b. attributional errors.
c. sniping.
d. dirty secrets.
48. The communication process between people who perceive incompatible goals or interference in achieving
their objectives is
a. avoidance.
b. conflict.
c. escalation.
d. sniping.
49. While attending a movie, you are disturbed by a child behind you who talks incessantly while repeatedly
kicking the back of your seat. You respond by occasionally turning around and fidgeting in your seat. What type
of conflict-management style are you exhibiting?
a. Competition
b. Accommodation
c. Avoidance
d. Withdrawal
50. Pseudo-conflict occurs when partners perceive a conflict exists when in fact it doesn’t.
a. True
b. False
51. Research on culture and conflict has found all of the following EXCEPT
a. Individualists seem to prefer collaboration more than collectivists.
b. Collaboration is the preferred conflict-management style for all cultures.
c. Collectivists seem to primarily use avoidance.
d. Collectivists view direct conflict styles as a personal attack.
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52. Stephen accuses his girlfriend of lying about where she goes on the weekends and texting other guys
frequently. He says, “I should have known you’d be a bad girlfriend, since your last three boyfriends broke up
with you.” Stephen is engaging in
a. integrative agreement.
b. separation.
c. kitchen sinking.
d. escalation.
53. Collaborative conflict management includes all of the following EXCEPT
a. attacking the problem, not people.
b. focusing on common interests.
c. evaluating your solution.
d. engaging in pseudo-conflict.
54. Competition as an approach to managing conflict occurs when people abandon their own goals and
acquiesce to the desires of their relational partners.
a. True
b. False
55. The generation of creative solutions enabling all sides to attain their desired goals is called a(n)
a. pseudo-conflict.
b. separation.
c. compromise.
d. integrative agreement.
56. If a member of your group is more focused on their own goals than on the group’s needs, which approach to
conflict is that member is demonstrating?
a. Accommodation
b. Competition
c. Avoidance
d. Compromise
57. People from collectivistic cultures avoid direct confrontation and discussion of conflict.
a. True
b. False
58. Conflict can be described by the following characteristics EXCEPT
a. a clash between goals.
b. it occurs over time.
c. it proceeds through stages.
d. it is grounded in actuality not perception.
59. Conflict begins with communication.
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a. True
b. False
60. Which of these refers to sudden termination of communication contact?
a. Avoidance
b. Separation
c. Sniping
d. Pseudo-conflict
61. Which statement is true regarding compromise?
a. It is often the result of collaboration.
b. It works best when there is an imbalance of power.
c. It is the conflict conclusion least likely to lead to resentment.
d. It is the most constructive approach for managing conflict.
62. If Kevin and CJ deal with conflict by aggressively challenging one another, what style
of conflict management are they using?
a. Sniping
b. Competition
c. Avoidance
d. Withdrawal
63. When Rob sat down with Pat to discuss their relational separation, Pat began by bringing up old issues and
problems that had long since been addressed. Pat is engaging in
a. sniping.
b. escalation.
c. dirty secrets.
d. kitchen sinking.
64. Collaboration is considered to be the most constructive approach for managing conflict.
a. True
b. False
65. Which is defined as the ability to influence or control resources, people, or events?
a. Competition
b. Escalation
c. Conflict
d. Power
66. If your supervisor asks you to work late and you agree even though you had a movie date scheduled, what
conflict-management style are you using?
a. Competition
b. Accommodation
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c. Avoidance
d. Withdrawal
67. In which approach to conflict do people confront others and pursue their own goals while excluding others?
a. Destructive messages
b. Competition
c. Cumulative annoyance
d. Pseudo-conflict
68. For those in power, competition is often used to manage conflict.
a. True
b. False
69. Honest messages hidden to protect a partner’s feelings are
a. destructive messages.
b. dirty secrets.
c. sniping.
d. sudden-death statements.
70. Integrative agreements occur
a. when two people develop a creative solution to solve their problem.
b. when one party withdraws from the conflict encounter.
c. when people manage emotion and use collaboration to manage conflict.
d. when one person uses accommodation while the other gets his or her way.
71. What are five endings or outcomes of conflict?
72. Define pseudo-conflict.
73. How can structural improvements be used to manage conflict in our personal relationships?
74. Define conflict.
75. Identify five conflict endings.
76. Why should you try to meet face-to-face rather than through mediated channels when collaborating?
77. What is the relationship between escalation and the use of competition?
78. What is a primary concern with relying upon compromise to manage conflict?
79. Explain two dangers of using an avoidance approach to managing conflict.
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80. Identify three barriers to managing conflict.
81. Explain how using avoidance can result in cumulative annoyance.
82. What is the relationship between the use of integrative agreements and collaboration?
83. Identify and explain the four primary conflict approaches.
84. Why is it best to avoid kitchen sinking with our relational partner?
85. Identify and explain the defining characteristics of conflict.
86. What are three forms of separation?
87. What is the role of power in the conflict process?
88. What are two suggestions for using collaboration to manage conflict?
89. Explain three potential barriers to managing conflict.
90. Identify and explain the most constructive approach to managing conflict.
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Answer Key
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