Chapter 1
MULTIPLE-CHOICE
1. When we assume that everyone has the same meaning for a word, this is called
2. Asian cultures are typically
3. Status and connection dimensions of conversations typically produce different
expectations and communication patterns, such as
4. The We-not-Me orientation of the communication competence model means that
5. Hindsight bias is
6. Ethical standards for determining competent communication include
7. When one group member says to another in a frustrated tone of voice,
“Your report must be on my desk tomorrow,” she/he
8. Effectiveness of our communication as one variable of competent communication
9. Which of the following contributes strongly to grouphate?
10. Commitment is one of the general ways to improve your communication competence in
groups. This commitment means
11. Which of the following are essential values that should serve as ethical guides for our
communication in groups?
12. Given Tannen’s perspective on gender differences in communication, what would you expect to find
regarding salary negotiation and gender?
13. “Communication is transactional.” This means that each person communicating is
14. Which of the following is a difference between small groups and large organizations? There is
15. Communication competence is defined as engaging in communication with others that is both
16. If you were describing a collectivist culture you would use words such as,
17. In a collectivist culture, typically
18. Sensitivity as presented in the communication competence model means
19. A small group is
20. A group
21. Communication competence is
22. The individualism-collectivism continuum is an important dimension for comparing cultures.
According to research, the following can be said regarding this continuum:
23. “Communication is transactional” means that
24. In mixed-sex groups, the following patterns of communication usually occur:
25. Based on research, which of the following is an accurate statement about individualist and
collectivist cultures?
TRUE-FALSE
1. Communication appropriateness is defined as how well the group progresses toward the achievement
2. Interrupting an interview by a search panel to answer a cell phone is an example of inappropriate
communication because common rules and expectations for how one should conduct oneself during
3. Ethical standards for competent communication of honesty, respect, fairness, choice, and
4. The United States is an individualist culture. As such, levels of conformity to
5. When you assume that other group members have the same meaning for a word as you do without
7. We tend to overestimate our prior knowledge on a subject such as group communication once we
8. If groups are to succeed, individual goals and agendas should be of secondary, not
9. Communication competence in groups necessitates behavior that is both effective and
10. Designating a group member as a “competent communicator” is a judgment of
that individual’s inherent, natural, communication capabilities that the person is
11. Communication becomes inappropriate if it violates rules and expectations of the group
when such violations could have been avoided without sacrificing a goal by choosing
13. One of the difficulties with communicating in virtual groups is the absence of
15. Appropriateness means complying with rules and their accompanying expectations.
19. Communication can solve all problems in groups if group members would simply try hard
21. Joseph says to Carolyn, “You shouldn’t have missed our last group meeting.” Carolyn
replies, “Well look who appointed himself group emperor. I missed the meeting because I
was sick in bed, so back off.” The content of this interchange is the issue of missing a
meeting and the relationship element is the conflict and tension that is apparent from the way
23. Assuming that everyone has the same meaning for a word and not checking to see if
24. Mixed messages occur when there is positive verbal and negative nonverbal communication,
25. The two main variables that define communication competence are effectiveness and
26. You communicate via e-mail with a friend in another country. This is an example of a virtual team.
27. You are at the beach working on developing a nice case of skin cancer for your later years.
You ask three strangers sitting next to you if they would each like to have a Coke from your
cooler. They say yes, take a coke, and return to their beach blankets and become sun
29. Research shows that one of the biggest challenges facing virtual groups with members from various
30. Both verbal and nonverbal communication can be ambiguous, resulting in serious