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Chapter 01 Communicating in the Workplace Answer Key
True / False Questions
1.
Communication ranks at or near the top of the business skills needed for success.
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2.
The importance of communication skills is the same at all levels of an organization.
3.
It is now more important for employees to have visual literacy than verbal literacy.
1-3
4.
Poor communication negatively affects big businesses, but
not
small businesses.
5.
The ability of people to quickly assess the emotions of those around them and adapt their
words, tone, and gestures accordingly is known as social intelligence.
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6.
The ability to interact with data, see patterns in data, make data-based decisions, and use
data to design for desired outcomes is known as visual literacy.
7.
The widespread use of the Internet has increased companies’ attention to social
responsibility.
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8.
When two employees of a business communicate in order to complete a project, they are
engaging in internal-operational communication.
9.
Personal communication interferes with good business relationships and should be
prohibited in the workplace.
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10.
The formal network refers to the main lines of operational communication in a business.
11.
The grapevine, or the informal network of communication within an organization, typically
carries much less information than the formal communication network.
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12.
The kind of communicating a business does is independent of the nature of the business.
13.
The official culture and the actual culture in a company are exactly the same.
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14.
The larger context for communication includes the moment in time in which the
communication is taking place; the customs, values, and language or the surrounding
culture; and the general business-economic climate.
15.
Internal audiences as well as external ones can occupy different professional roles and
therefore favor different kinds of content and language.
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16.
Sensing a need for communication typically occurs at the recipient’s end in the business
communication process.
17.
Solving a communication problem is typically a linear process.
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18.
Interpreting a message is more than just extracting information from a message.
19.
No two people have identical contexts or mental “filters.”
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20.
Bypassing is a communication problem that occurs when a sender and receiver attach
completely different meanings to the same words.
Multiple Choice Questions
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21.
Which of the following statements about email is true?
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22.
The advent of new media has
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23.
Identify the impact of new media on communication.
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24.
Part of having ______ means understanding that businesspeople from other countries may
have very different attitudes about punctuality and efficiency.
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25.
Which of the following is a current challenge for business communicators?
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26.
When interacting in social situations, an employee is expected to follow a set of behaviors
known as
1-18
27.
Social intelligence is best defined as the ability to
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28.
Baby Boomers refer to those people who
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29.
Heidi is an energy drink salesperson. When selling her firm’s drinks in the United States,
she emphasizes how they will give consumers them the extra edge they need to get ahead
in life. However, when selling them in China, she instead emphasizes how consumers will
be better able to meet their family and work responsibilities. By doing this, Heidi
demonstrates