Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
Test Bank
Chapter 1: The Necessity of Intercultural Communication
Multiple Choice
1. Communicating and establishing relationships with people from different cultures can
lead to a number of benefits, including healthier communities, increased commerce,
reduced conflict, and ______.
a. personal growth through tolerance
b. reduced illegal immigration
c. increased legal immigration
d. increased agenda setting opportunities
2. Who is generally recognized as the founder of the academic discipline we call
intercultural communication?
a. Edward T. Hall
b. James W. Neuliep
c. James C. McCroskey
d. Arthur M. Schlesinger
3. Communication is considered a process because it ______.
a. is contextual
b. is always developing
c. frequently stops and starts
d. is verbal and nonverbal
4. Communication is considered interactive and transactive because it ______.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
a. occurs between people
b. is multidimensional
c. is intrapersonal
d. is flexible and adaptive
5. A symbol can be defined as a(n) ______.
a. natural part of that which it represents
b. decoded message presenting something else
c. arbitrarily selected and learned stimulus representing something else
d. encoded message representing something else
6. Intentional communication occurs when two or more people ______.
a. perceive each other
b. consciously engage in interaction with each other
c. create nonverbal symbols representing something else
d. use language to create symbols
7. There are at least five different contexts that influence intercultural communication,
including the cultural context, the microcultural context, the environmental context, the
sociorelational context, and the ______ context.
a. perceptual
b. historical
c. personal
d. situational
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
8. Culture can be defined as an accumulated pattern of ______.
a. contexts, situations, and environments
b. processes, dynamics, and intentions
c. languages, schools, and laws
d. values, beliefs, and behaviors
9. The verbal and nonverbal symbols with which members of a culture communicate are
______.
a. taught informally
b. shared universally
c. culture bound
d. universally expressed
10. The environmental context in the model of intercultural communication includes the
______.
a. intrinsic and extrinsic cultural context
b. the intimate socio-relationships that people develop in the culture
c. the physical geography, architecture, landscape and climate of the culture
d. the landmark institutions of a culture (e.g., schools, malls, ballparks)
11. Increased uncertainty during intercultural communication is typically associated with
______.
a. increased use of verbal symbols
b. increased use of nonverbal symbols
c. decreased volume of voice
d. increased anxiety
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
12. Competently interacting with someone from a different culture requires a certain
amount of knowledge, motivation, and ______.
a. perception
b. skill
c. sensitivity
d. culture
13. An interculturally competent communicator is ______.
a. usually a person from two or more cultures
b. a person who speaks more than one language
c. sensitive to the expectations of the context
d. in a novel and unusual situation
14. In addition to their shared values and beliefs, the members of a particular culture
______.
a. history
b. ethnic heritage
c. racial background
d. zip code
15. According to recent studies by Radford and Budman, which of the following
statements reflect the changing trends in immigration in the U.S.?
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
a. An increasing number of groups are revitalizing their ethnic traditions through
language.
b. Immigrant growth rate has begun to decline and the number of immigrants in the U.S.
is projected to continue to decline.
c. The countries of origin among immigrant populations has remained fairly consistent.
d. The number of immigrants who are proficient in English has significantly increased
since 1980.
16. Pat finds communication difficult. They get nervous before presentations, social
interactions, and parties. Pat has which type of communication apprehension?
a. Content-based
b. Audience-based
c. Trait-like
d. Situational
17. Culture has a profound effect on humans. It is ______.
a. random and rare
b. overt and obvious
c. invisible yet pervasive
d. intermittent and occasional
18. Ren is working hard to move ahead in their career. They work hard; take on extra
responsibilities; and look out for themselves. This behavior illustrates the U.S. value that
a ______.
a. sense of groupness and harmony is valued
b. belief in the collective is important
c. belief that self-interest takes precedence over group interests
d. sense that homogeneity is valued
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
19. If you feel free to disagree with a professor in class, you are probably studying in a
______ cultural environment.
a. collectivist
b. individualist
c. independent
d. homogeneous
20. The Amish of Lancaster County, Pennsylvania have unique values and
communication systems that make them different from mainstream American life. This
group could be considered ______.
a. macroculture
b. interdependent culture
c. transactional culture
d. microculture
21. The professor said to Qi and Bridget “You both look tired!” They both understood the
words; however, Qi was offended by the message and Bridget was comforted by the
message. This misunderstanding could be based which assumption about intercultural
communication?
a. During intercultural communication the message sent is usually not the message
received.
b. Intercultural communication is primarily a nonverbal act between people.
c. Intercultural communication necessarily involves a clash of communicator style.
d. Intercultural communication is a cycle of stress adaptation, and growth.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
22. Ethics involve judgments about what is right and wrong in the course of human
conduct. They set a standard by which judgments of right and wrong are decided. In
addition, when we study ethics in the intercultural communication context, we also
assume that ethics are linked to ______.
a. religious rites and rituals
b. legal laws
c. popularity
d. conscious, voluntary acts that influence others
23. Ethical actions that provide the greatest balance of good over evil is the basis of the
______ Approach.
a. Utilitarian
b. Rights
c. Fairness or Social Justice
d. Common Goods
24. The Western approaches to ethics stress free choice and equality. ______
prescribes a set of rituals and conventional social habits to guide humans to appropriate
and ethical acts.
a. Hinduism
b. Monolicism
c. Confucianism
d. Conventionalism
25. In order to be a competent intercultural communicator, you need ______.
a. knowledge, motivation, and verbal/nonverbal communication skills
b. understanding, empathy, and skills
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
c. motivation, perception, and patience
Multiple Select
1. SELECT ALL THAT APPLY. Arasaratnam and Marya Doerfel discovered that
competent intercultural communicators possessed five qualities in common. Which of
the following are included in their findings?
a. Empathy
b. Approach tendencies
c. Sympathy
d. Global attitude
True/False
1. Symbols are naturally connected to their referents.
2. Cultures can be defined in terms of the number of people in the population.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
3. Intercultural communication involves a minimum of three people from different
cultures.
4. Intercultural communication is primarily a nonverbal act between people.
5. Intercultural communication is primarily a verbal act between people.
6. In the United States, the Amish are considered a microculture.
7. About 20%, or 1 in 5 U.S. adults, experience communication apprehension when
interacting with someone from their own culture.
8. During intercultural communication, the message sent is usually not the message
received.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
Essay/Short Answer
1. Briefly list and define the four benefits of intercultural communication.
2. Defend the basic theme of Chapter 1 that intercultural communication is a necessity.
3. Define and discuss four of the eight properties of communication.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
4. Based on Chapter 1, define culture.
5. Draw the model of intercultural communication presented in Chapter 1. Label and
define each part of the model.
6. Compare and contrast communication apprehension and intercultural communication
apprehension.
7. Discuss three of the five assumptions about intercultural communication and provide
examples.
Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
8. Define ethnocentrism and how it affects intercultural communication.
9. Explain a situation in which one of the five approaches to determining ethical
behaviors could be used. Explain the behavior and the approach and why you selected
it for this particular behavior.