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Indicate the answer choice that best completes the statement or answers the question.
1. A follow-up question in an interview is called a(n)
a. primary question.
b. open question.
c. secondary question.
d. neutral question.
2. Secondary questions are often part of the interview protocol and are often highly structured.
a. True
b. False
3. Paraphrasing requires that
a. a speaker restate what he or she said.
b. a listener restate what a person said.
c. a listener avoid the use of attending skills.
d. a speaker avoid immediacy.
4. A doctor asking his or her patients questions is an example of an information interview.
a. True
b. False
5. All of these statements are true EXCEPT
a. an interview can be face-to-face.
b. an interview can be mediated.
c. an interview can be conducted within a small group.
d. an interview is by definition dyadic.
6. Interviews must occur in a face-to-face setting.
a. True
b. False
7. To prepare for an information interview, it is wise to
a. build rapport.
b. develop an interview protocol.
c. be engaged.
d. just “wing it.”
8. Using an interview protocol, an interviewer can ensure that the interview is informative in tone by following
the cooperative principle.
a. True
b. False
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9. All interviews are dyadic, involving two people.
a. True
b. False
10. Ari is interviewing his economics professor to gather information for his speech about inflation. His first
question is, “How does inflation affect the middle and lower classes?” This is a
a. secondary question.
b. closed question.
c. primary question.
d. leading question.
11. “How do you plan to do volunteer work during the school break?” is an example of a(n)
a. leading question.
b. secondary question.
c. open question.
d. neutral question.
12. If Lindsay focuses her skills and experiences to a specific job while preparing for an employment selection
interview, what step is she taking?
a. Writing a functional résumé
b. Developing a cover letter
c. Developing questions for the interview
d. Preparing responses for the interview
13. When an interviewer says to an interviewee, “That’s interesting, tell me more,” or, “What happened next?”
the interviewer is using
a. primary questions.
b. secondary questions.
c. leading questions.
d. neutral questions.
14. An interviewer who wants to find out what an interviewee really thinks about a topic would begin with a
a. neutral question.
b. leading question.
c. closed question.
d. secondary question.
15. Which of these is NOT an accurate statement regarding interviews?
a. Effective interviews follow an interview protocol.
b. Interviews are planned and structured.
c. Interviews occur only in dyads.
d. Interviews can occur between two or more persons.
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16. When interviewing a job candidate, Lorenz used jargon. What tenet of Grice’s cooperative principle did
Lorenz violate?
a. Be informative
b. Be honest
c. Be clear
d. Be relevant
17. Asking, “When do you plan to make a decision?” is an example of what step of managing an information
interview?
a. Being engaged
b. Rapport building
c. Leave-taking
d. Using attending skills
18. In a functional résumé, information is not in chronological order.
a. True
b. False
19. According to your text, to prepare for an information interview, one needs to take all of these step(s)
EXCEPT
a. identifying your purpose.
b. conducting a background research.
c. developing an interview protocol.
d. preparing secondary questions.
20. What type of question introduces a new topic?
a. Primary question
b. Open question
c. Leading question
d. Neutral question
21. Briana is charged with redesigning a popular consumer item and has chosen to conduct an interview to gain
feedback from her customers. What type of interview would you suggest
she conduct?
a. A performance/appraisal interview
b. A selection interview
c. An employment interview
d. A focus group interview
22. By using Skype, a real-time, synchronous video interview can be conducted.
a. True
b. False
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23. Colby has been asked to record video of himself answering interview questions and then upload the video to
an employer’s secure website. This is an example of a(n)
a. synchronous video interview.
b. asynchronous video interview.
c. Skype interview.
d. information interview.
24. What is the term for a characteristic essential to operating the business?
a. Physical strength
b. Bona fide occupational qualification
c. Interview protocol
d. Rapport building
25. What type of interview evaluates work and helps set new goals?
a. Performance or appraisal interviews
b. Exit interview
c. Information interview
d. Employment interview
26. Effective management of an information interview includes all of these strategies EXCEPT
a. build rapport.
b. develop an interview protocol.
c. be engaged.
d. end on a positive note.
27. Effective interviewers demonstrate
a. attending skills.
b. paraphrasing.
c. rapport building.
d. All of the options are correct.
28. A listing of questions that guides the interview is called
a. primary questions.
b. interview protocol.
c. open questions.
d. a selection interview.
29. What type of interview identifies why an employee is leaving a job?
a. Performance or appraisal interview
b. Employment interview
c. Information interview
d. Exit interviews
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30. What type of résumé details the history of your education and work experience, starting with the most
recent.
a. Functional résumé
b. Cover letter
c. Chronological résumé
d. Objective statement
31. What can a candidate do to prepare for an employment selection interview?
a. Develop his or her résumé
b. Review his or her social media image
c. Plan his or her own questions for the interviewer
d. All of the options are correct
32. A restatement in your own words of what a person said is
a. rapport building.
b. paraphrasing.
c. attending.
d. leave-taking.
33. The interviewee assumes a passive role in an interview.
a. True
b. False
34. What is one reason an interviewer would use paraphrasing?
a. To rephrase a long question
b. To apply the cooperative principle
c. To check understanding of an interviewee’s answer
d. To build rapport with the interviewee
35. What type of interview determines whether applicants have the education, experience, and proper attitude
required for a job?
a. Performance or appraisal interview
b. Exit interview
c. Selection interview
d. Information interview
36. The process of ending an interview is called
a. concluding.
b. leave-taking.
c. summarizing.
d. thanking.
37. What type of interview is used to help an employee by providing feedback and setting new goals?
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a. Appraisal interview
b. Exit interview
c. Selection interview
d. Employment interview
38. What type of question limits an interviewee’s response?
a. Secondary questions
b. Leading questions
c. Neutral questions
d. Closed questions
39. One strategy for achieving leave-taking in an interview is to say, “Is there anything else I didn’t ask that you
would like me to know?”
a. True
b. False
40. A leading question is often more useful for finding out what an interviewee really thinks about a topic.
a. True
b. False
41. The person answering the questions in an interview is the
a. employer.
b. applicant.
c. interviewee.
d. interviewer.
42. What type of interview typically occurs once a year?
a. Performance interview
b. Focus group interview
c. Selection interview
d. Information interview
43. What type of interview helps manage an organization’s personnel?
a. Selection interview
b. Exit interview
c. Information interview
d. Employment interview
44. By writing a cover letter, an applicant can provide a detailed, comprehensive review of his or her work
history and experience.
a. True
b. False
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45. What introduces a candidate for a job and highlights the candidate’s qualifications for the job in question?
a. Bona fide occupational qualifications
b. Functional résumé
c. Chronological résumé
d. Cover letter
46. A focus group is a type of information interview used by marketing consultants.
a. True
b. False
47. Paraphrasing is an important listening skill that requires a listener to state back exactly word for word what
a person said.
a. True
b. False
48. Open questions normally require a yes or no response.
a. True
b. False
49. A planned conversation that uses questions and answers to meet a specific purpose is
a. interview protocol.
b. an interview.
c. a focus group.
d. rapport building.
50. Rapport building can occur through the effective use of both nonverbal and verbal communication in an
interview setting.
a. True
b. False
51. Questions that provide freedom of response are
a. leading questions.
b. primary questions.
c. neutral questions.
d. open questions.
52. What type of question points an interviewee to a preferred answer?
a. Neutral question
b. Leading question
c. Closed question
d. Primary question
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53. According to the bona fide occupational qualification, if a characteristic is essential to performing the job,
an employer can ask about
a. religion.
b. gender.
c. age.
d. All of the options are correct.
54. The participant in an interview who plans and manages the questions and answers is the
a. interviewer.
b. interviewee.
c. employer.
d. applicant.
55. In an interview, if you are asked, “Can you lift a twenty-five-pound box?” what type of question is being
used?
a. Illegal question
b. Open question
c. Closed question
d. Leading question
56. What type of. interview generates knowledge or understanding about a topic?
a. Employment interview
b. Information interview
c. Selection interview
d. Exit interview
57. According to your text, a bona fide occupational qualification precludes an interviewer from asking an
applicant’s age.
a. True
b. False
58. Demonstrating a readiness to listen to an interviewee shows you possess
a. paraphrasing skills.
b. leave-taking skills.
c. attending skills.
d. rapport-building skills.
59. An interviewee should take all of these steps to effectively manage an employment selection interview
EXCEPT
a. dress appropriately.
b. deal with unlawful questions.
c. demonstrate positivity.
d. develop a cover letter.
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60. An interview protocol is similar to a preparation outline in that they both guide the communication.
a. True
b. False
61. What step in preparing for an interview occurs when developing an interview protocol?
a. Determining the purpose of the interview
b. Determining what questions to ask
c. Selecting the interviewee
d. Ordering a list of questions to be asked
62. What type of résumé focuses on how your skills and experiences relate to the specific job you’re applying
for?
a. Functional résumé
b. Chronological résumé
c. Cover letter
d. Objective statement
63. An exchange of messages that creates a bond and sets the tone for an interview is called
a. rapport building.
b. paraphrasing.
c. attending.
d. leave-taking.
64. Whether one uses synchronous or asynchronous video interviews, it is recommended to
a. know how to use the technology.
b. test the technology.
c. rehearse and record yourself on video.
d. make sure all of the options are correct.
65. A written summary of education, experience, and skills is a(n)
a. résumé.
b. cover letter.
c. bona fide occupational qualification.
d. interview protocol.
66. In using Grice’s cooperative principle in an interview, how might an interviewer apply being honest?
a. Prepare an interview protocol
b. Ask leading questions
c. Avoid asking leading questions
d. Use appropriate language
67. Attending is an important listening skill to demonstrate that an interviewer is ready to listen.
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a. True
b. False
68. If you are asked, “Don’t you like the new student desks that we chose to purchase?” you are experiencing
what type of question?
a. Leading question
b. Neutral question
c. Secondary question
d. Open question
69. What type of question reveals what an interviewee thinks about a topic?
a. Neutral question
b. Leading question
c. Open question
d. Primary question
70. What are some ways to build rapport in an interview?
71. Identify the two primary types of interviews.
72. How can you prepare for an employment selection interview?
73. What are the steps of preparing for an information interview?
74. Identify two types of video interviews and explain three ways to use them competently.
75. Explain how you can effectively manage an information interview.
76. How can an interviewee prepare for an interview?
77. How can you manage an information interview?
78. Distinguish between primary/secondary, open/closed, and neutral/leading questions.
79. Define and differentiate between an open and a closed question.
80. What does a bona fide occupational qualification mean?
81. What strategies can one employ to be an active listener during an interview?
82. Explain two strategies for practicing attending skills.
83. Identify two forms of video interviewing and two ways to make competent use of them.
84. What steps can an interviewee take to prepare for an employment selection interview?
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85. Identify three ways in which an interview can occur.
86. What are the three types of employment interviews?
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Answer Key
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