The Hawthorne Studies were motivated by the classical approach to organizing and led
to the human relations approach to organizing.
According to Fayol, an effective organization is loosely structured where no one really
knows their place.
Membership negotiation is only relevant when a newcomer joins an organization.
Women on the mommy track have equal opportunities for advancement in the
workplace.
Communication in classical organizations tends to flow horizontally through the
hierarchy.
Cultural performances are distinct from organizational history.
Perceived conflict involves at least one of the parties in the conflict realizing his/her
goals are incompatible with the other party’s goals.
Emotional labor rarely is seen as a way to increase success and profits of the
organization.
In an optimizing model of decision making, the search is not for a single optimal
solution but for a solution that will work well enough.
The U.S. population like its traditional competitors is experiencing stagnant
population growth and is anticipated to begin declining in the next ten years.
Classical management principles are clearly used in today’s organizations such as the
military.
Equivocality is likely to be high in highly competitive business environments.
Individual work identity is particularly problematic for working class employees as it is
harder to achieve the American Dream.
Role ambiguity rarely contributes to workplace stress.
Systematic soldiering was Taylor’s way of breaking up the social interaction in work
groups that often led to slowed production.
During the Carnival Triumph disaster in 2013, providing free alcohol was more than
enough to appease the frustrated passengers.
The media richness model is a rational model of technology choice.
Technology does not increase the possibility of collaborating across time and space.
An arbitrator facilitates a dispute but holds no decision power.
Janelle just received word that she has progressed through the probationary period of
her new job and she will now be compensated and considered a “regular” employee.
Janelle is entering the encounter phase of socialization.
A press secretary’s job to communicate an organization’s message is a clear example of
ventriloquism.
The modes of production refer to actual work processes.
Perriton (2009) argued that the business case for diversity can have the effect of
limiting women’s linguistic and action choices.
During the postcrisis phase, communication deals with immediate issues of information
dissemination.
Communication within a human relations organization tends to be less formal than in an
organization run with a classical approach.
Open systems are characterized by ____, or the ability to sustain themselves and grow.
a. participation
b. requisite variety
c. negative entropy
d.cultural diversity
When people make personal financial decisions, they often rely on
a. rational principles.
b. a normative model of decision.
c. bounded rationality
d. “heuristics.”
Systems theory originated with the study of
a. organizations.
b. sociology.
c. biology.
d. communication.
e. machine.
Disseminating a standardized form to a broader public represents which degree of
separation in the scaling up process?
a. 1st
b. 6th
c. 2nd
d. 3rd
Weick proposes a ______ process in which rules and cycles are saved for future
organizational use.
a. transformation
b. exchange
c. control
d. enactment
e. retention
Time and motion studies can also be useful in finding the proper fit between worker and
job. The and the importance of are the tenets of Taylor’s theory that relate best
to this idea.
In communicating dissent, one should
a. present persuasive direct factual appeals.
b. package dissent with a solution.
c. express ideas to someone who can make a difference.
d. all of the above
Anwar was recently hired at Acme Motors because the company had been criticized for
treating Muslim customers poorly. He was selected to be the ‘spokesperson” to the
Muslim community. He has been feeling very isolated in this role. He is suffering the
effects of
a. mentoring.
b. tokenism.
c. discrimination.
d. assimilation.
A business practice associated with globalization involves businesses moving
manufacturing and service centers to countries where labor is cheap. This practice is
commonly known as
a. relocation.
b. restructuring.
c. economizing.
d. outsourcing.
Gail has been working as a seamstress for 20 years, but her job is soon going to be
changed drastically as the plant she works in becomes automated. According to Marxist
theory, Gail may become alienated when this happens because
a. management has control over the modes of production.
b. management has control over the means of production.
c. management has control over production rewards.
d. management has control over production quotas.
According to Putnam and Kolb (2000), a feminist view of conflict is based on
a. mutual gain.
b. settlement.
c. co-construction through collaboration.
d. information exchange.
Pete’s Paper Warehouse recently decided to engage in an aggressive diversity hiring
program so that they will be better positioned to recruit minority hires in the future.
Pete’s is hoping to realize what opportunity through diversifying their workforce?
a. the problem-solving argument
b. the systems flexibility argument
c. the marketing argument
d. the resource-acquisition argument
The “match” of the leadership style to the characteristics of the situation is addressed in
which of the following theories?
a. trait theories of leadership
b. style theories of leadership
c. contingency theory of leadership
d. none of the above
Eleni works as a conflict arbitrator for the federal government. Her role differs from a
management/union mediator because
a. Eleni is only able to facilitate disputes.
b. Eleni can make a binding decision about the conflict.
c. Eleni has no decision power.
d. Eleni can only be hired by nonunion shops.
Distributive bargaining is characterized by which of the following?
a. maximizing joint gains
b. compromises
c. open sharing of information
d. variable-sum issues
John, as a third party conflict resolution participant, tells a joke at the beginning of a
meeting with Jill and Anthony, who are in the process of a nasty fight over a work
related issue. John is using which kind of tactic?
a. procedural
b. nondirective
c. directive
d. reflexive
The idea that it is always the beginning of the workday somewhere around the globe
refers to which aspect of globalization’s impact on organizational communication?
a. convergence
b. divergence
c. disembeddedness
d. time and space compression
Ford Motor Company’s interactions with a wide range of customers is an example of
which of the following flows of communication?
a. activity coordination
b. member negotiation
c. institutional positioning
d. self-structuring
The in-group, out-group continuum refers to the _________ of leader-member
relationships.
a. quantity
b. quality
c. content
d. informalness
e. a and b
In Chapter 2’s Spotlight on Scholarship by D”Urso, almost ___ conduct surveillance on
their employees.
a. 50%
b. 80%
c. 30%
d. none of the above
Phase models of small-group decision making assume that
a. decisions are made through a rigid and unitary sequence of group activities.
b. groups reach decisions through a variety of decision paths.
c. a subgroup must engage in the devil’s advocacy role for sound decisions to be made.
d. effective decisions take the group through higher level needs where satisfaction is
achieved.
The United States is an outlier from its traditional competitors in which demographic
way?
a. Its population is shrinking.
b. It is struggling to create enough jobs for a growing immigrant population.
c. The number of citizens between ages 15 and 64 is declining.
d. Its population is stagnant.
Learning about the inside language of an organization best represents crossing which
boundary of membership negotiation?
a. legitimacy
b. hiring
c. knowledge
d. connection
An anesthesiologist asking about a patient’s medical condition before determining the
sedation strategy is an example of which of the following flows of communication?
a. activity coordination
b. member negotiation
c. institutional positioning
d. self-structuring
If Seth offers to cook dinner for Magnolia because he realizes that she is stressed about
an exam she hasn’t had time to study for, he is providing
a. informational support.
b. empathic concern.
c. friendly support.
d. instrumental support.
When an organization tries to influence the adaptation of individuals, the process of
_____ is occurring.
a. socialization
b. individualization
c. encounter
d. metamorphosis
The belief that many government officials had that the levees in New Orleans would
protect it from the devastating flood waters of Hurricane Katrina represent which
symptom of groupthink?
a. illusion of morality
b. self-censorship
c. direct pressure on dissidents
d. illusion of invulnerability
The flow of communication most concerned with organizational identity is
a. member negotiation flow.
b. institutional positioning flow .
c. self-structuring flow.
d. activity coordination flow.
In their study of the ideology of work and home life, Tracy and Rivera find male
executives
a. abstractly say work life should take precedence over home life.
b. do not support the idea of gender equity in the workplace.
c. were not hesitant at all to speak about the complex relationship between work and
home.
d. focused more on describing their daughters’ family lives rather than their work lives.
Human relations principles argue that
a. satisfaction of higher-order needs leads directly to productivity.
b. productivity leads directly to satisfaction of higher-order needs.
c. satisfaction of higher-order needs leads directly to job satisfaction.
d. work factors directly impact job satisfaction.
The need to control emotion while standing in line at an airport can be seen as an
a. emotional tax.
b. emotional benefit.
c. emotional contagion.
d. emotional laziness.
Communication is enacted at which phase in the conflict process?
a. felt conflict
b. latent conflict
c. manifest conflict
d. perceived conflict
A leader should avoid using metaphors to frame communication when a word or phrase
is in danger of overuse.
Which of the following has not directly contributed to the rise of globalization?
a. technological advancements
b. laissez-faire capitalism
c. corporate downsizing
d. political changes
The is a barrier so subtle that it is transparent, yet so strong that it prevents
women and minorities from moving into management.
According to Lair and Wieland s (2012) findings, most students answer the question,
“What can you
do with that major?” with
a. a rejection of the questions premise.
b. a response that they don”t have a plan in mind.
c. use it to enhance their knowledge of the world.
d. provided a response that demonstrated a sensible plan that promised future success.
If a person does not define a sexually harassing encounter with the term ‘sexual
harassment,” a framing device has been used.
A(n) number of organizational executives are making decisions about their
business with environmental considerations in mind.
Feelings of fatalism, sleepiness, and frustration characterize the dimension of burnout
known as .
is the final stage of the socialization process when the new employee has made
the transition from outsider to insider.
The metaphor is associated with the human relations approach.
coping involves changing your cognitive assessment of a stressful predicament.
examines factors such as shifting membership and permeable group boundaries
in group research.
is concerned with meeting legally mandated requirements for gender and ethnic
diversity.
means excellent organizations encourage employees to take risks in the
development of new ideas.
Weick’s notion of the environment expands the traditional idea of a system
environment beyond the physical environment.
Pfeffer argues that sharing information is important in successful organizations.
The flow makes clear the point that organizations are communicatively
constituted through people who bring the organization into existence and enter and exit
over time.
Cultural knowledge deals with unusual situations and must move beyond what is
encoded in synoptic knowledge.
A organization identifies with the worldwide system rather than any particular
nation.