The period of time in which people starting a new job adjust and “settle in” is called the
a. probationary period.
b. workplace networking.
c. the socialization process.
d. the assimilation process.
A(n) ___________________ is a plan that focuses on communication taking place
inside the daily operations of any given business.
a. internal communication plan
b. external communication plan
c. communication plan
d. general communication plan
Intimacy is just about romance and sexuality.
a. True
b. False
Writing startup sheets are used for employees to begin outlining press releases.
a. True
b. False
Interpersonal communication is ________, meaning it occurs between two people.
a. dual
b. dyadic
c. conversational
d. double
Ivana typically interacts with two of her coworkers on the same project, their
information technology representative, and her immediate superior. This is known as
Ivana’s
a. communication network.
b. office family.
c. workplace community.
d. organizational contacts.
The setup of the room is a demographic piece of information to consider before
presenting.
a. True
b. False
Communication and technology help you establish contact and maintain professional
networks and relationships with coworkers, leaders, and clients.
a. True
b. False
Which philosopher viewed credibility as central to any effective rhetoric?
a. Quintilian
b. Aristotle
c. Socrates
d. Plato
Meetingthink results from
a. poorly run meetings.
b. false empowerment.
c. overload.
d. all of the above
Bruce and Carol are discussing an upcoming business trip after Carol returned from a
mandatory leave of absence. Carol laughs and makes eye contact with Bruce, joking
about the length of the trip. The laughter and joking is the ______ layer of their
interaction.
a. relational
b. topic
c. content
d. contextual
Showing similarities or differences between two things during a presentation is known
as a pro-con organizational pattern.
a. True
b. False
Which of the following is an example of a specific purpose?
a. I want my employees to understand and follow the new dress code policy.
b. I want to persuade my team.
c. I would like ABC Company to select us as the bank to serve their employees’
banking needs.
d. a and c
Leaders should publicly and privately give team members credit for successes.
a. True
b. False
Which of the following is NOT a reason interpersonal communication is important?
a. Your ability to relate with other people is central to achieving professional
excellence.
b. Interpersonal communication helps you form professional connections with other
coworkers, leaders, and clients.
c. Your interpersonal relationships at work provide a supportive social system that will
increase your job satisfaction.
d. Your interpersonal communication will allow you to manipulate your interactions to
your advantage.
Richard wants to know how his company handles late lunches but does not want to ask
anyone. Instead, he watches others take late lunches and observes the manager’s
reaction. Richard is
a. using surveillance.
b. observing.
c. spying.
d. indirectly questioning.
______________ is more than a means to receive compensation; it plays an important
role in our lives, significantly impacting self-concept and well-being.
a. Volunteering
b. Work
c. Family
d. none of the above
In the unite approach, once you’ve stated the problem, the next step is to
a. debunk others’ positions.
b. promote your position.
c. invite cooperation.
d. none of the above
Which decision-making strategy is the most time consuming?
a. decision by leader
b. voting
c. compromise
d. consensus
__________ refers to a social group that may be joined together by factors such as
shared history, shared identity, shared geography, or shared culture.
a. Race
b. Nationality
c. Ethnicity
d. Community
Research is a central skill needed to present with professional excellence.
a. True
b. False
After you clearly introduce your topic and specific purpose during the introduction, you
should immediately follow with
a. the reason why you chose the topic.
b. a preview of your main points.
c. an outline printed on paper that you distribute to the class.
d. nothing; your introduction is complete.
Using a network e-mail address is the only way to ensure its security.
a. True
b. False
Which of the following is not a purpose of nonverbal behavior?
a. to express emotion
b. to convey interpersonal attitudes
c. to replace verbal communication
d. to present one’s personality
What is the general rule about including your GPA on your rsum?
a. If your GPA is 2.0 or higher, include it.
b. If your GPA is 3.0 or higher, include it.
c. Unless you have a 4.0, don’t include it.
d. Never include your GPA.
Katherine is giving a speech to her boss tomorrow. To prepare, Katherine puts on her
conservative jewelry and makeup, her business suit, and a moderate perfume. These are
known as
a. emblems.
b. illustrators.
c. artifacts.
d. affect displays.
An adrenaline rush creates energy that manifests in a variety of ways.
a. True
b. False
Which is the best option for a leader deciding on who should attend a meeting?
a. Someone from each department should attend.
b. As many employees as possible should attend.
c. Only people who are contributing to the topics for that day should attend.
d. All the administrative staff should attend.
________________ leaders are leaders who articulate a goal or vision to an
organization and then inspire followers to make that vision a reality, requiring them to
transcend their own personal interests for the good of the organization.
a. Situational
b. Transformational
c. Country club
d. none of the above
Giving team members homework or tasks at meetings
a. allows the team members to be more involved in each task.
b. is a way to assert authority.
c. helps maintain the line between subordinate and superior.
d. will cause employees to forget the other points of the meeting.
Communication that occurs within the white space is known as informal
communication.
a. True
b. False
Identify your preferred listening style and explain why you prefer it over the other
styles.
Answer varies
Discuss how you would alter you physical appearance between going to a concert or
going to a job interview. What do want your alterations to say about you in each of the
different contexts?
Answer varies
Explain the unite approach to team problem solving.
Answer varies
Based on what you’ve read, identify at least four different ways in which you should
seek out potential job opportunities.
Answer varies
What are the advantages and disadvantages of technology in terms of time
management?
Imagine that you are in charge of making sure everyone on your team understands the
new payroll structure that is being implemented at your organization. Based on what
you’ve read in this chapter, what steps might you take to help ensure everyone is able to
listen well to your message?
Answer varies
Think about the last good presentation you have seen, whether it was professional,
informal, comedic, or dramatic. What methods did they use to effectively combine their
verbal and nonverbal communication?
Answer varies
What kinds of things should speakers think about when considering the use of some
type of supporting aid?
List and briefly describe the six stages of the job seeking process.
List and describe the seven tactics that a newcomer can use to learn about an
organization.
How should a leader make criticism constructive? List and describe at least five
strategies.
Describe Blake and Mouton’s Managerial Grid, its two dimensions, and five styles that
are included.
Explain the difference between groups and teams.
Answer varies
Define and describe three types of communication apprehension.
Write an essay discussing whether or not you think new media causes message
overload. Give several examples to back up your position.
Answer varies
Explain the differences between the unite approach and the nominal group technique in
group problem solving. Be sure to highlight the pros and cons of each approach.
Answer varies
Summarize the major ways by which you should engage in career exploration.
Answer varies
Think of a time when you found yourself hearing a message but not listening to the
speaker. Using the concepts presented in this text, explain what strategies might have
helped you listen better in that situation.
Answer varies
What is the purpose of workplace surveillance?