Families who are low in both conversation and conformity are
A. laissez-faire families
B. protective families
C. pluralistic families
D. consensual families
E. avoidant families
Which of the following sentences best demonstrates empathic concern?
A. I”d love to get your thoughts on this.
B. I know just how you feel.
C. I hope you”re doing okay.
D. Seeing it from your side makes a lot of sense.
E. You”re being unreasonable.
Celeste is gregarious and is often found talking with her colleagues at the office
kitchen. What personality trait does Celeste display a high level of?
A. openness
B. neuroticism
C. agreeableness
D. conscientiousness
E. extraversion
When someone from the North says she is going “tanning,” whereas someone from the
South describes the same activity by saying he is going to “lay out,” what characteristic
of language is being illustrated?
A. naming
B. denotation
C. dialect
D. connotation
E. linguistic relativity
You and your roommate are discussing which one of you will get the larger bedroom in
your new apartment. Despite saying he doesn”t want the room, you realize he does by
how he keeps looking at it and the tone of his voice. You decide to let him have it. This
is an example of what type of communication?
A. impersonal
B. online
C. I-It
D. intrapersonal
E. transactional
Mohammad, his parents, his grandfather, and his aunt all live together in one house.
What type of family do they likely have?
A. nuclear family
B. extended family
C. stepfamily
D. consensual family
E. single-parent family
In your textbook, which of the following issues is NOT important to understanding the
complexities of interpersonal communication?
A. culture
B. sexual orientation
C. online communication
D. biological sex
E. gender
When we categorize people as a group based upon our own schemata while
simultaneously ignoring individual differences, what perceptual process are we
illustrating?
A. self-serving bias
B. punctuation
C. stereotyping
D. algebraic impressions
E. none of the options are correct
Content information is primarily communicated through
A. verbal messages
B. body language
C. facial expressions
D. nonverbal cues
E. posture
Quantitative approaches to research
A. involve careful observation and a description of events
B. start with observation, followed by a hypothesis
C. reveal the details and nuances of communication patterns
D. involve a controlled test or experiment
E. all of the options are correct
Active listening involves
A. controlling factors that impede attention
B. providing clear, timely feedback
C. devoting effort to improve recall
D. developing awareness of listening functions and styles
E. all of the options are correct
Your supervisor is known for seeking input from her subordinates and putting such
suggestions to use. She often asks you, “How do you think we should handle this
problem?” What element of a supportive climate is your supervisor demonstrating?
A. spontaneity
B. flexibility
C. collaboration
D. empathy
E. description
Research on culture and conflict has found all of the following EXCEPT that
A. individualists seem to prefer collaboration more than collectivists
B. collaboration is the preferred conflict-management style for all cultures
C. collectivists seem primarily to use avoidance
D. collectivists view direct conflict styles as a personal attack
E. individualists prefer an assertive communication style, using “I” statements
If your 8-year-old brother tells you he is in love with his teacher, you should treat his
disclosure with respect and empathy because
A. love is driven by the idealization of partners
B. neither gender nor age affects how we experience passionate love
C. love is negatively related to relationship duration
D. love is experienced by all cultures
E. love is linked with sexuality and sexual desire
Unlike hearing, listening
A. is automatic
B. is a physiological process
C. requires no conscious effort
D. is merely an external process
E. involves conscious, deliberate thought and effort
Which of the following does NOT influence how you manage emotion?
A. extraversion
B. neuroticism
C. agreeableness
D. sexual orientation
E. none of the options are correct
If you learn through experience that you should not ask your father to borrow the car
until he has gotten home from work and gone for a jog, what concept are you using?
A. family privacy rules
B. consensual families
C. protective families
D. avoidant families
E. family communication patterns
If Pato did well on a paper but told her roommate Sarah she did not when she found out
Sarah had failed the paper, what strategy is Pato using to communicate with her
roommate?
A. denial
B. suppression
C. venting
D. emotional management
E. reappraisal
Which of the following is NOT a form of relational dialectics?
A. openness versus protection
B. monogamy versus openness
C. autonomy versus connection
D. novelty versus predictability
E. none of the options are correct
If you and your friend discuss many different topics but do so on a superficial level
only, your self-disclosure has
A. minimal breadth and depth
B. great breadth and depth
C. great breadth but little depth
D. great depth but little breadth
E. none of the options are correct
Nonverbal communication can be used to define the nature of our interpersonal
relationships. Which of the following is NOT such a function?
A. intimacy
B. dominance
C. submissiveness
D. superiority
E. all of the options are correct
Scott and Mark have the same dad; however, they have different moms. What type of
family do they likely have?
A. nuclear
B. extended
C. stepfamily
D. single-parent
E. none of the options are correct
In a high-context culture, communicators
A. presume that listeners share extensive knowledge with them
B. do not feel a need to provide explicit information to listeners
C. rely more on indirect and ambiguous language to create meaning
D. all of the options are correct
E. none of the options are correct
To use positive feedback effectively, one should make it
A. obvious
B. appropriate
C. clear
D. immediate
E. all of the options are correct
Which of the following strategies is NOT used to prevent undesired emotions before
they occur?
A. encounter avoidance
B. encounter structuring
C. attention focus
D. deactivation
E. suppression
You ask your spouse whether he is angry and he shouts, “No, I”m not angry!” What
function of nonverbal communication is he using?
A. reiterating
B. contradicting
C. spotlighting
D. replacing
E. enhancing
Qualitative research normally includes
A. first formulating hypotheses
B. making careful observations
C. determining the principles underlying observations
D. both “making careful observations” and “determining the principles underlying
observations” are correct
E. both “first formulating hypotheses” and “making careful observations” are correct
While fighting with your new spouse, you yell, “I don”t know why we even got
marriedwe”re so different!” This is an example of
A. dirty secrets
B. skirting
C. sniping
D. sudden-death statement
E. pseudo-conflict
Which of the following characteristics is NOT a feature of the interaction
communication model?
A. feedback
B. fields of experience
C. collaboration
D. message
E. sender and receiver
Which of the following is true about self-concept?
A. it is difficult to change
B. it is composed of attitudes
C. it is composed of beliefs
D. it is composed of values
E. all of the options are correct
If your parents enjoy telling you and your sister about how they met at college, they are
sharing what kind of family story?
A. kinship story
B. survival story
C. courtship story
D. birth story
E. none of the options are correct
Match the concept, term, or theory with its correct response or definition.
A protective reaction to a perceived threat to a valued relationship.
Match the concept, term, or theory with its correct response or definition.
A word’s implied meaning.
What is the difference between biological sex and gender?
According to the textbook, emotions, feelings, and moods refer to the same human
experiences.
What is the difference between positive and negative feedback?
What is advocacy?
Explain the negative impact of cyberslacking.
Match the concept, term, or theory with its correct response or definition.
Mental structures we use to interpret information during the perception process.
What are the characteristics of a supportive organizational climate?
Match the concept, term, or theory with its correct response or definition.
Messages that are easily understood, informative, use “I” language, and make others
feel included.
Match the concept, term, or theory with its correct response or definition.
The relationship stage in which communication seems pointless.
What are two ways to demonstrate active listening after one’s conversational partner
has finished speaking?
Identify the three communication strategies that can be used to maintain healthy family
relationships.
Describe the communication patterns that a co-culture may use to communicate with
the dominant culture.
Match the concept, term, or theory with its correct response or definition.
A belief that one’s cultural values, beliefs, and attitudes are superior to others.
An effective method for managing communication apprehension is to develop a
communication plan.
Explain how people use self-monitoring in interpersonal communication.
Noise pollution has caused hearing impairment in more than 75 percent of college
students.
One suggestion for improving intercultural competence is to remember that difference
doesn”t mean distance.