Opening statements should be what?
A. Detailed
B. Brief and to the point
C. Neutral
D. Hedge sentences
E. Apologetic
Answer:
Which of the following can become a benefit of the social media environment for the
organization?
A. Online rumors
B. False information
C. Attacks on the company’s reputation
D. Customers who feel they have been treated unfairly
E. Suggestions for product improvement
Answer:
When determining how to distribute your résumé, what should be the primary
consideration?
A. Access to formatting packages
B. Access to employer email addresses
C. Format of the actual résumé
D. The latest trend in résumé distribution
E. The wishes of the potential employer
Answer:
Which of the following offer access to newspapers, journals, digital copies of books and
other sources often not available with standard search engines?
A. Online databases
B. Metasearch engines
C. Monitoring algorithms
D. Boolean searches
E. Enterprise search engines
Answer:
Which of the following is often used to represent profit in the United States, but not in
other countries?
A. Green
B. White
C. Blue
D. Yellow
E. Red
Answer:
When evaluating the content of the message, what should the proofreader consider?
A. Who will actually read the message
B. That the message is accurate, relevant and complete based on audience needs
C. That the message contains all the major ideas the writer wanted to include
D. Spelling and grammar are correct
E. First impression of the document for the audience
Answer:
The use of mobile blogs can aid in the use of which of the following areas?
A. Project management and team communications
B. Company news
C. Customer support
D. Recruiting
E. Policy issues and discussions
Answer:
Which of the following refers to motion directly related to your message?
A. Slide transitions
B. Decorative animation
C. Functional animation
D. Hyperlinks
E. Slide builds
Answer:
The close of the routine request should include what?
A. A sincere apology for the inconvenience caused
B. Explanations and justifications for the request
C. The phrase “thank you in advance” to ensure compliance
D. A specific request that includes any relevant deadlines
E. Questions that will help you organize the message
Answer:
When communicating with someone using electronic media, and you wish to ask a
nonrelated question or introduce a nonrelated issue, what is the best way to introduce
the topic?
A. Through a new message
B. In a new paragraph in the original message
C. By highlighting the new topic in color
D. By changing the subject line of the email
E. By using a clear opening line to indicate change
Answer:
To avoid defamation charges, which of the following would be the best practice?
A. Resist the temptation to call someone dishonest or incompetent
B. Only make charges of dishonesty in writing
C. Only make charges of dishonesty verbally, eliminating the record of the charges
D. Use language that creates the biggest impact on the person’s reputation
E. Make the charges anonymously on social media
Answer:
Email is considered what type of medium?
A. Portable
B. Instant
C. Rich
D. Expressive
E. Lean
Answer:
Which of the following best explains the concept of the “mobile first” approach?
A. Using mobile devices as a primary means of communication
B. Using mobile devices to replace face-to-face meetings
C. Requiring employees to be accessible outside of work using mobile technology
D. Designing websites specifically for optimum viewing on smartphones and tablets
E. Eliminating tradition phone systems in favor of mobile systems
Answer:
Which of the following résumé formats are likely to be incompatible with traditional
applicant tracking systems and screening habits of recruiters?
A. PDF file résumés
B. Online résumés
C. Infographic résumés
D. Microsoft Word file résumés
E. Printed scannable résumés
Answer:
When speaking with someone whose native language is not your own, what could make
the communication process easier for the receiver?
A. A written text of your main ideas
B. Speaking louder
C. Watch for a smile or nod of the head to signal understanding
D. Detailed information about issues that may be difficult for the receiver to understand
E. Short, plain words
Answer:
The ability to send vast amounts of data instantly, constantly, and globally, and the
expanding role of social media is referred to as what?
A. Radical connectivity
B. Mobile first
C. Publishing
D. Wearable technologies
E. Location aware content
Answer:
After assembling the final draft of an online report or proposal, what should be done
during the next phase of proofreading?
A. Look for inconsistencies in data and other information.
B. Look for errors.
C. Look for missing components.
D. Make sure visual aids are positioned correctly.
E. Make sure all links work and files are active.
Answer:
Websites that are accessible only to employees and select parties external to the
organization are known as what?
A. Clouds
B. Extranets
C. Intranets
D. Wikis
E. On demand
Answer:
During the close, how do you bolster the audience’s confidence in you and your
message one last time?
A. With a final introduction
B. Using strong final remarks
C. Ending with clarity and confidence
D. Restating your main points
E. By announcing the presentation close
Answer:
What should be avoided when granting claims and requests for adjustment when your
company is at fault?
A. Blaming anyone in the organization by name
B. Going into the details of how you plan to resolve the situation
C. Starting with the assumption that the information the customer provided is correct
D. Openly sympathize with the customer’s situation
E. Take or assign personal responsibility for setting matters straight
Answer:
When using social media to investigate how people are feeling or what they are
thinking, what type of information should be posted on the media site?
A. Information that will stimulate discussion
B. Information that has already received positive feedback elsewhere
C. Information that is tightly controlled by the media host
D. Information that is highly controversial
E. Information that is ethical and accurate
Answer:
Companies often have formal email policies that would include all of the following
except what?
A. Using email services for personal messages
B. Sending confidential information
C. Sending objectionable material
D. Opening attachments
E. Who can be copied on emails
Answer:
If a reader may not view a message as positive, what should be included in the body of
the message?
A. An explanation of what will happen if the action is not taken
B. An explanation of potential benefits to the reader
C. An explanation of potential benefits to the writer
D. An explanation of the nature of the information being provided
E. An explanation of the reasons for the decision to be followed by the decision
Answer:
Which of the following provide information that employees and managers use to take
action and respond to changes?
A. Informational reports
B. Due diligence reports
C. Planning proposals
D. Feasibility reports
E. Analytical reports
Answer:
Which of the following is the best way to maximize the impact of secondary material in
your writing?
A. Summarizing
B. Paraphrasing
C. Quoting
D. Secondary reporting
E. Primary reporting
Answer:
When wanting to improve the retention of information on the slide, or stimulate a
variety of emotions, what design element should be incorporated?
A. Background designs
B. Color
C. Artwork
D. Typeface variety
E. Animation
Answer:
When planning a presentation, which step of the process involves defining the purpose
and developing an audience profile?
A. Selecting the channel
B. Analyzing the situation
C. Organizing the information
D. Gathering information
E. Selecting the media
Answer:
To ensure your presentation will hold the audience’s attention and fit within the time
frame allotted, which of the following should be considered?
A. Time of day the presentation will be given
B. Purpose of the presentation
C. Anticipated questions
D. Key points
E. Scope
Answer:
When evaluating the writing of someone else, what must be considered that one does
not typically consider when editing their own work?
A. Informational needs of the audience
B. “You” attitude
C. Readability
D. Conciseness of the writing
E. Intent of the writer
Answer:
All content in the negative message should be what?
A. Factual, impersonal and objective
B. Factual, positive and clear
C. Clear, complete and concise
D. Objective, complete and concise
E. Personal, complete and concise
Answer:
Which of the following is not a consideration when proofreading a document?
A. Writing errors
B. Design mistakes
C. Layout errors
D. Production issues
E. Audience analysis
Answer:
Which of the following should be followed when writing recommendation letters?
A. Omit any negative information.
B. Only verify dates of employment and job titles.
C. Never collaborate with the former employee in developing the letter.
D. Understand your company’s policy on letters of recommendation to avoid legal
complications.
E) Never offer to provide a personal reference.
Answer:
Which of the following is a disadvantage of using too many sentences of 15-25 words
in length?
A. Sentences this length can lack punch.
B. Sentences this length can lack informative power.
C. Sentences this length are harder to understand.
D. Sentences this length are harder to skim for key points.
E. Sentences this length make writing feel disconnected.
Answer: