Many researchers today begin by looking in electronic databases because
a. they know that all data found in electronic databases are valid and reliable.
b. electronic databases are always a free resource.
c. it is easy to cite sources found in an electronic database.
d. electronic databases are fast and convenient to use.
Answer:
The following sentence demonstrates effective business writing: Our purchasing
department will give consideration to the RFP submitted by Powertex.
a. True
b. False
Answer:
Sammie is planning a persuasive request. What advice should she follow for the
opening of her request?
a. Provide her telephone number.
b. Capture the reader’s attention and interest.
c. Cite facts, statistics, expert opinions, examples, and specific details to support her
request.
d. Identify herself and her company.
Answer:
Irina will make her presentation to a large audience of members whose negative
attitudes range from displeased to outraged. What advice should Irina follow in
preparing her presentation for this audience?
a. Include plenty of personal stories, several anecdotes, and lots of jokes or humor.
b. Use facts, statistics, and expert opinions along with an energizing, upbeat delivery
style.
c. Be humorous, add colorful visuals and startling statistics, and keep the presentation
brief.
d. Present objective data and expert opinion in a calm, controlled delivery style.
Answer:
A business letter is
a. the best communication channel when sending urgent messages.
b. an outdated form of communication in the business world.
c. necessary when the situation is formal and sensitive.
d. less confidential than other forms of communication.
Answer:
One of the most important steps in the writing of a report is researching the report topic.
a. True
b. False
Answer:
When interviewing for high-pressure positions, companies may use stress interview
techniques, which include being
a. greeted immediately by the interviewer.
b. asked rapid-fire questions by members of a team.
c. given a test with no time limit.
d. offered challenging food, beverages, or tobacco products.
Answer:
You will receive a free one-year subscription to Netflix when you purchase any Sony
flat-panel television is an example of a rational appeal.
a. True
b. False
Answer:
Although you will be judged on your technical and communication skills in and out of
the office, you do not have to worry about demonstrating proper business attire and
dining etiquette.
a. True
b. False
Answer:
When paraphrasing researched information,
a. use the same grammatical structure of the original information so that you do not
change the meaning of the ideas.
b. replace just a few original words with synonyms to avoid charges of plagiarism.
c. restate the researched information in your own words and in your own style.
d. place double quotation marks before and after the paraphrased information.
Answer:
If you want to become a better listener, your first step is to stop talking.
a. True
b. False
Answer:
Zoom presentations
a. use 3D to help audiences better understand and remember content, details, and
relationships.
b. deliver content and materials in fewer than five minutes for busy business
professionals who need just a snapshot of the main ideas.
c. present information in a linear manner, much like traditional PowerPoint
presentations.
d. are appropriate for only informative presentations.
Answer:
Leticia has called a client and received his voice mail. What is the best advice you can
give Leticia for leaving a message?
a. Hang up and call back later; her client won’t want to be bothered with having to listen
to a message.
b. Speak as quickly as possible to make her message more concise.
c. Smile when leaving her message to add warmth to her voice.
d. Leave a complete message, including confidential details about the project Leticia is
working on, to make her message as useful as possible.
Answer:
Before what kind of audience should speakers use a dynamic and entertaining delivery
style and incorporate movement and large gestures?
a. Hostile
b. Friendly
c. Neutral
d. Uninterested
Answer:
Groups with diverse members often produce the best decisions.
a. True
b. False
Answer:
Which of the following is not a social networking site?
a. LinkedIn
b. Facebook
c. Twitter
d. Firefox
Answer:
When you must deliver bad news to one person or a small group, you should usually
a. send an anonymous letter.
b. address the issue in a department meeting.
c. deliver the message in person.
d. wait at least one week so that you can formulate your thoughts.
Answer:
Information that is common knowledge does not need to be documented in a business
report.
a. True
b. False
Answer:
Secondary data come from reading what others have published, experienced, or
observed.
a. True
b. False
Answer:
Active-voice sentences
a. direct the action of the verb toward the subject.
b. place the subject of the sentence as the doer of the action.
c. generally use a to be helping verb.
d. should always be avoided.
Answer:
Cross-cultural communication can be improved by practicing tolerance and
ethnocentrism.
a. True
b. False
Answer:
Good writers should avoid repetition of words or key ideas because it shows lack of
creativity.
a. True
b. False
Answer:
Businesses that have used wikis have found that work flow has diminished.
a. True
b. False
Answer:
Before giving a presentation, you should
a. practice repeatedly.
b. arrive early to prepare the room and test any equipment.
c. practice stress-reduction techniques.
d. All answer choices are steps that a speaker should complete prior to giving a
presentation.
Answer:
Reports that describe periodic, recurring activities or situational, nonrecurring events
are
a. justification/recommendation reports.
b. informational reports.
c. analytical reports.
d. yardstick reports.
Answer:
You should plan to spend equal amounts of time on each phase of the writing process.
a. True
b. False
Answer:
Your buffer in a bad-news message to employees could be a compliment, appreciation,
or solid facts.
a. True
b. False
Answer:
Clichés are
a. words originating from the French language.
b. overused expressions.
c. descriptive expressions used in business writing.
d. informal words with arbitrary and extravagantly changed meanings.
Answer:
Feedback
a. includes only those verbal responses from the receiver.
b. is not an important part of the communication process.
c. is the process of converting an idea that will convey meaning.
d. includes both the verbal and nonverbal responses from the receiver.
Answer:
Taylor is enrolled in a business communications course at her local community college.
She just received a paper back from her professor who noted that Taylor should review
the principles for comma usage. How should Taylor handle this criticism?
a. Report her teacher to the president of the college for abuse.
b. Argue with her teacher about comma rules.
c. Withdraw from the class.
d. Accept the feedback and use it constructively to improve her future writing
assignments.
Answer:
As chairperson of a customer service task force, you must update management on your
team’s progress. What kind of report will you write?
a. Justification/recommendation report
b. Trip report
c. Progress report
d. Feasibility report
Answer: