Which of the following is not affected by good organization of a message?
A) The audience’s understanding of the message
B) The acceptance of the message
C) The time the writer spends crafting the message
D) The time the audience spends reading the message
E) The technology used to produce the message
Answer:
When communicating with multilingual audiences, what effect do visual aids create in a
document?
A. Visual aids can replace text and aid in communication.
B. Visual aids can add color and lighten the look of the communication.
C. Visual aids can be a distraction when the audience is focused on translation of text.
D. Visual aids can lead to misunderstanding in the interpretation of the content.
E. Visual aids can distract from the formatting of the document.
Answer:
Websites that are accessible only to employees are what type of systems?
A. Clouds
B. Extranets
C. Intranets
D. Wikis
E. On demand
Answer:
Which of the following could be considered a back-up plan for the speaker, ensuring a
more professional demeanor and increased confidence when things go wrong?
A. Anticipating likely questions and objections
B. Correctly pronouncing all the words you plan to use
C. Being prepared to make a complete presentation if you don’t have access to your
slides
D. Being able to present the material in a natural, confident voice
E. Keeping your timing on track
Answer:
Which of the following is considered one of the most common barriers to effective
listening?
A. Misinterpretation
B. Passive listening
C. Selective perception
D. Defensive listening
E. Selective listening
Answer:
Flexibility and multimedia capabilities are an advantage in what type of document?
A. Printed traditional résumés
B. PowerPoint to supplement a résumé
C. Online résumés
D. PDF file résumés
E. Electronic plain text file résumés
Answer:
The ability of the receiver to determine the main idea of the message is known as what?
A. Encoding
B. Channel
C. Medium
D. Reading
E. Decoding
Answer:
IM systems designed for large scale corporate use are called what?
A. Branded messaging sites
B. Presence awareness sites
C. Community Q&A sites
D. Enterprise instant messaging sites
E. Content curation sites
Answer:
Using one-sentence paragraphs allows what advantages?
A. One-sentence paragraphs make the writing look inviting
B. One-sentence paragraphs can isolate individual ideas
C. One-sentence paragraphs can add emphasis to an important concept
D. One-sentence paragraphs can be used to transition topics
E. One-sentence paragraphs can be used in lists
Answer:
Which of the following identifies subject matter without suggesting anything more?
A. Heading
B. Subheading
C. Major heading
D. Descriptive heading
E. Informative heading
Answer:
When a coworker from Japan makes little to no eye contact with you during a
conversation, what can you infer?
A. The Japanese coworker is untrustworthy.
B. The Japanese coworker is being polite.
C. The Japanese coworker does not like you.
D. The Japanese coworker is rude.
E. The Japanese coworker is bored or disinterested.
Answer:
When writing an analytical report and you expect the audience to be skeptical, which of
the following would work best?
A. Focusing on conclusions
B. Focusing on raw data
C. Focusing on the recommendations
D. Focusing on logical arguments
E. Focusing on market analysis
Answer:
The ability to subscribe to newsfeeds from blogs, follow people on Twitter and set up
alerts on search engines is accomplished using what?
A. Metasearch engines
B. Online monitoring tools
C. Hashtags
D. Keyword searches
E. Boolean searches
Answer:
Which of the following can be used to show leadership skills and work habits when a
college graduate has limited work experience?
A. Academic awards
B. Classes taken
C. Presentations given
D. High school achievements and awards
E. Offices held in clubs or professional organizations, including volunteer work
Answer:
Which step in the AIDA allows the writer to explain how the change will benefit the
audience and answers potential objections?
A. Interpersonal
B. Interest
C. Demand
D. Desire
E. Attention
Answer:
Which of the following does NOT need to be documented?
A. Ideas you have paraphrased
B. Common knowledge information
C. Information you have summarized
D. Material you have directly quoted
E. Song lyrics
Answer:
Which of the following best describes how an employer will view the résumé?
A. The purpose of the résumé is to list all your skills and abilities.
B. A good résumé will get you the job you want.
C. Recruiters don’t need that much information about you at the initial screening stage
and they probably won’t read the résumé.
D. Your résumé will be carefully and thoroughly read.
E. The more information you present about yourself in the résumé, the better, so add as
much detail as possible.
Answer:
How should a website be formatted to keep it compelling and reader-oriented?
A. Use the inverted pyramid.
B. Use the direct approach.
C. Use a persuasive model.
D. Use the indirect approach.
E. Use the AIDA model.
Answer:
Which of the following is not needed to ensure ethical business communications?
A. Ethical individuals
B. Ethical company leadership
C. Appropriate policies
D. A code of ethics
E. Structures that support ethical decision making
Answer:
Which of the following is an example of an active statement in a résumé?
A. Assisted in implementing new campus dining program that balances student wishes
with cafeteria capacity
B. I won a trip to Europe for opening the most new customer accounts in my
department
C. I was in charge of customer complaints and all ordering problems
D. Responsible for developing a new filing system
E. Excellent team player and detail oriented
Answer:
Which of the following can be used to conduct on-the-job training by providing content
as workers perform tasks?
A. Gamification
B. Wearable technology
C. Augmented reality
D. Mobile podcasting
E. Mobile blogging
Answer:
A one page overview that describes a report’s most important points is called what?
A. Executive summary
B. Table of contents
C. Index
D. Synopsis
E. Appendix
Answer:
Which of the following routine messages is most likely to end up as part of an
employee’s permanent record?
A. A letter of recommendation
B. A congratulatory message
C. A message of appreciation
D. A message of condolence
E. A message fostering goodwill
Answer:
Which of the following best supports the need for effective communication in a person’s
career?
A. The more technical the position, the less likely the employee will need to
communicate outside of the organization.
B. The higher in the organization an employee is, the more likely the employee will
need to communicate effectively both internally and externally to the organization.
C. The higher in the organization an employee is, the less likely the employee will need
to communicate effectively both internally and externally to the organization.
D. Top executives spend very little of the workday communicating with others.
E. Top executives spend more time listening than communicating.
Answer:
When responding to a RFP, what type of information should be included?
A. How you will meet the needs of the firm making the request
B. How long it will take you to accomplish the request
C. Who made the request
D. The long-term goal of the request
E. How the recipient will benefit from the RFP
Answer:
Which of the following is a legal aspect of promotional communication and subject to
guidelines of the FTC?
A. You can use any person’s image as long as you don’t imply they are endorsing your
product.
B. Marketing and sales messages are not considered binding contracts.
C. Marketing messages aimed at children under the age of 13 are subject to special
rules.
D. Marketing messages can imply deceptive claims but cannot make an outright
statement of the claim if it is untrue.
E. Offering a money-back guarantee is considered support for a claim.
Answer:
Which of the following is least effective when creating lists?
A. A sequence of ideas
B. Listing key points
C. Using the list to simplify complex subjects
D. Using numbers instead of bullets
E. Parallelism
Answer:
When would a writer choose to use a passive voice?
A. When placing blame or giving credit
B. When creating an impersonal tone
C. When there is a need for strong sentence structure
D. When there is a need for writing that is direct and lively
E. When there is a desire to make the writing easier to read
Answer:
Which of the following will aid in the effective communication process across cultures?
A. Learn how to communicate respect in various cultures
B. Understand that all members of each culture have certain practices that are true
across all cultural members
C. Control the communication to ensure the message is shaped to your needs
D. Teach others how to communicate well in your cultural context
E. Identify differences in others and aid in their need to minimize those differences
Answer:
When using mobile technology, increasing the size of buttons and text entry fields can
help which of the following areas?
A. Portability and flexibility
B. Screen size and resolution
C. Input technologies
D. Speed and connectivity
E. Data usage costs
Answer:
A communicator’s ability to listen, understand and meet the needs of the reader is an
example of what type of communication?
A. Audience-centered
B. Etiquette based
C. Digital
D. Chain of command
E. Ethical
Answer:
Tuning out information that does not support one’s core belief system is an example of
what?
A. Misinterpretation
B. Passive listening
C. Selective perception
D. Defensive listening
E. Selective listening
Answer:
Which of the following best represents information found in a table?
A. Movement of data over a period of time
B. The cumulative effect of data
C. The systematic arrangement of data in columns and rows
D. Showing parts of the whole
E. Extracting broad meaning from giant masses of data
Answer: